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On Probation Casino770 is going to try it again

hoff1985 said:
Hey Konstantinos,

i' ve sent you a question by PM about verification and the duration of a cashout to Skrill (about 10 working days??), but i have another "general question"...

The Bonus Money is sticky (in my case 30$ because i had 60$ including a 100% bonus), so i couldn't withdraw the 30$, but now the bonus money is still in my account even after i initated a withdrawal for the rest. Chat said it stays there and i can continue to play with it... But... Does it stay there forever?? I mean when i cash out again, it's still bonus money so it stays again? That would mean that bonus money even after wagering is there in the account forever?

Can you explain?

Thanks :)
Andre
Click to expand...

Yes it should, as that's what a sticky bonus does. A phantom bonus is removed after requesting a withdrawal or meeting playthrough. A sticky stays with the account until you deplete the bonus / play out the bonus. So you can win, cashout, win cashout, etc etc, until you lose the bonus money.

I learned this info courtesy of kasinoking's website....just sayin :cool:
 
I know there's a rep here. But I think Bryan still has issues with this group concerning their symbol. I wouldnt be a depositor until all issues are cleared up, JMHO.
 
MisterBJ said:
I know there's a rep here. But I think Bryan still has issues with this group concerning their symbol. I wouldnt be a depositor until all issues are cleared up, JMHO.
Click to expand...

This would be an issue for iNetBet, so at worst a bad business decision. It's not something that would cause problems from players, and unless iNetBet feel that their trademark is being infringed, Casino770 can carry on with the rebranding. iNetBet may not necessarily take the same view and course of action 32Red did over "32Vegas" run by William Hill, which cost them £1 million in settlement.
 
Hi Andre,

I am very glad for your win:)
As I sent you through pm I will get back to you on Monday for all the rest so to provide you an official reply :)

Regards,
Konstantinos
 
Hey Konstantinos,

to fasten up the process i already asked support which docs i need to send and sent everything out 5 minutes ago. So it's now 2 days since the cashout. I hope you can at least fasten it up so it don't take 10 working days, because for 400 USD to an E-Wallet that's really long.

Thank you very much,
Andre
 
Hi. Long time lurker here. Decided to join as I got lucky with Netbets both free bonuses (sports and casino) last week. Asked fot small withdrawals from both. Old customer at 770. I got nice 3-figure withdrawal from Casino770 pretty fast last year. I hope it goes smoothly this time also.. Will post here.

Sent you a PM, Konstantinos. Have small question regarding my account.
 
Support said all documents are now verified and all is good, but i can take now up to 10 days to pay to Skrill... Is that really true? Seems very long :)

hoff1985 said:
Hey Konstantinos,

to fasten up the process i already asked support which docs i need to send and sent everything out 5 minutes ago. So it's now 2 days since the cashout. I hope you can at least fasten it up so it don't take 10 working days, because for 400 USD to an E-Wallet that's really long.

Thank you very much,
Andre
Click to expand...
 
jopler said:
Hi. Long time lurker here. Decided to join as I got lucky with Netbets both free bonuses (sports and casino) last week. Asked fot small withdrawals from both. Old customer at 770. I got nice 3-figure withdrawal from Casino770 pretty fast last year. I hope it goes smoothly this time also.. Will post here.

Sent you a PM, Konstantinos. Have small question regarding my account.
Click to expand...

Hello jopler,

i don't think there is any problem with your accounts.

if anything happens i will gladly assist you

Regards,
Konstantinos
 
But why? Just want to know :) I mean as soon as the account department checked everything (which support told me is 48 hours after wd request, which is done) and when all documents are verified (which is also done), why does it take then 10 days? It's 1 click to an e-wallet right? ;) I mean if these are the rules fine, i just think it should get faster, especially for a small amount withdrawal like this one... But maybe i'm also too used to accredited casinos ;)

Thank you Konstantinos!
Andre

Konstantinos said:
Hi Andre,

the first withdrawal takes a little longer :(

Regards,
Konstantinos
Click to expand...
 
Hi Andre,

the payments are made by the financial department.

so the request must go there and then to make the payment, thats why they told you it can take up to 10 days

i think it will not take so long :)

Regards,
Konstantinos
 
My casino withdrawal requested last Thursday was also paid via Skrill today . Bank wire from Saturday is still pending and possible to cancel back to account, Been more than 48 hours ,but hope it goes to processing soon.

Thanks Konstantinos!
 
dunover said:
Is the rumour casino770 are entering the webwallet market true?

I have heard they are beta testing 'Skill' 'Beteller' and Echocard........:D
Click to expand...
:lolup: I love your sense of humour!

Though using their casino re-branding as a guide, maybe the middle one would be better as 'iNeteller'...?

KK
 
Casino770...very long to be paid

Hi everybody

I am writting just to point out the time to be paid by casino770.
I am an excellent customer for them but despite that each time i have tried to withdraw it has been very long.
I won 3 times, 6000€, 10000€ and finally 3300€ last week.
I have always been paid..meaning that getting the money is not the main issue.
The average time is about 15 days....
I am still waiting for my last payment and i will inform u if i have a prob ...
A strange thing is that they have all my details for a while and they asked me about 10times all the details about me , Rib, CB copy...as if i am a newbie ...3years i am playing casino770.
Other thing , I asked to be paid via my visa and they are asking me my RIB...
I hope to get some news very soon...
Last funny thing, they just announced me i am a VIP player..i dont see the difference
So mr casino770...speed up please ;)
Many thanks
 
papa64 said:
Hi everybody

I am writting just to point out the time to be paid by casino770.
I am an excellent customer for them but despite that each time i have tried to withdraw it has been very long.
I won 3 times, 6000€, 10000€ and finally 3300€ last week.
I have always been paid..meaning that getting the money is not the main issue.
The average time is about 15 days....
I am still waiting for my last payment and i will inform u if i have a prob ...
A strange thing is that they have all my details for a while and they asked me about 10times all the details about me , Rib, CB copy...as if i am a newbie ...3years i am playing casino770.
Other thing , I asked to be paid via my visa and they are asking me my RIB...
I hope to get some news very soon...
Last funny thing, they just announced me i am a VIP player..i dont see the difference
So mr casino770...speed up please ;)
Many thanks
Click to expand...

Send a private message to Konstantinos. He should be able to help you out. Let him know your account number. He will look into this for you.
 
Hello,

I am aware of this issue, i have received a pm

On Monday i will be back in office and i will check why the CS asks for verification documents again. I dont like this, but i would like first to learn the reason. I think is because of the migration to Netbet.

Regarding the withdrawal time, i am not able to assist you in order the withdrawal be faster. Wire transfers/credit cards need 8-10 business days. Its not up to us and definately not up to me to make it faster. It goes from CS then financial and then the banks..

Regards,
Konstantinos
 
papa64 said:
Hi everybody

I am writting just to point out the time to be paid by casino770.
I am an excellent customer for them but despite that each time i have tried to withdraw it has been very long.
I won 3 times, 6000€, 10000€ and finally 3300€ last week.
I have always been paid..meaning that getting the money is not the main issue.
The average time is about 15 days....
I am still waiting for my last payment and i will inform u if i have a prob ...
A strange thing is that they have all my details for a while and they asked me about 10times all the details about me , Rib, CB copy...as if i am a newbie ...3years i am playing casino770.
Other thing , I asked to be paid via my visa and they are asking me my RIB...
I hope to get some news very soon...
Last funny thing, they just announced me i am a VIP player..i dont see the difference
So mr casino770...speed up please ;)
Many thanks
Click to expand...

Why do you let yourself be mistreated:confused:? Do you know how many other great casinos there are that pay in 24h or less?
 
Already contacted the casino rep

chuchu59 said:
Send a private message to Konstantinos. He should be able to help you out. Let him know your account number. He will look into this for you.
Click to expand...

Thank you for the info but i already did it...he has replied he cant do anything!??!
I am happy to read he will ask on monday what is going on.... See next tread
I can understand that casino770 is going to be transfered to netbet..but it is not my prob and i should not be impacted by that..
Until now they have always been fair and honest and i hope they will keep beeing professional ...and above all improve the payment time
I will keep u inform
 
papa64 said:
Thank you for the info but i already did it...he has replied he cant do anything!??!
I am happy to read he will ask on monday what is going on.... See next tread
I can understand that casino770 is going to be transfered to netbet..but it is not my prob and i should not be impacted by that..
Until now they have always been fair and honest and i hope they will keep beeing professional ...and above all improve the payment time
I will keep u inform
Click to expand...

Hello sir,

I meant i cant do nothing in the time is needed (8-10 days wire transfer/cards) because this is an issue of the banks (CS-Financial-payment to banks). Actually in this case the only strange thing i see is why CS asked you verification documents again.

What i will do, and actually already did, is to learn why the CS asked again for verification documents from you. This is something that shouldnt happen on already verified members of 770, but i wait to see if there is any specific reason of this.

Because the previous week i was on day off with limited access on the internal panels i couldnt check some things but tomorrow i will do and i will update you :)

I also commit that i will make a request in order VIP players get paid in maximum 24 hours through ewallets.

Regards,
Konstantinos
 
CakeKing said:
No offence but i think everyone should be paid equally as fast to a "VIP" player.

Would feel like you don't care about the rest of players.

Just my opinion
Click to expand...

I suggest Skype video call with all the interested members

My English maybe will cause misunderstandings , but on the other side we can speak and solve all these issues directly.

What you think?
 
papa64 said:
Thank you for the info but i already did it...he has replied he cant do anything!??!
I am happy to read he will ask on monday what is going on.... See next tread
I can understand that casino770 is going to be transfered to netbet..but it is not my prob and i should not be impacted by that..
Until now they have always been fair and honest and i hope they will keep beeing professional ...and above all improve the payment time
I will keep u inform
Click to expand...

Hello sir,

as i promised first thing in the morning was to check your issue :)

as i have been informed, the withdrawal has already been processed , so now its a banks issue regarding the delays

i also have been informed, that we tried to contact you through phone in order to offer you some special bonuses as a vip member

regarding the verification documents (as i also have been informed, so please correct me if not accurate) weren't asked from you

if i miss some information about the last part, please be kind to let me know in order to ''dig'' further , this is the ''file'' i have received

i would be very glad to hear your feedback and i am really sorry for the missunderstanding that may happened :(

Best Regards,
Konstantinos
 
@ papa64 : please read the Pitch-A-Bitch FAQ. You have filed a PAB -- which is incomplete -- and you continue to post here on the forums about your case. The FAQ will explain to you why this can and probably will kill your PAB. Check your email and/or Private Messages for details.
 
maxd said:
@ papa64 : please read the Pitch-A-Bitch FAQ. You have filed a PAB -- which is incomplete -- and you continue to post here on the forums about your case. The FAQ will explain to you why this can and probably will kill your PAB. Check your email and/or Private Messages for details.
Click to expand...

Hi Max,

i am not aware of this pab

could you please provide me some information, as i actually don't see any problem with payments etc...

please be kind to update me if i have ''missed'' something :(

Regards,
Konstantinos
 
Konstantinos said:
Hi Max, i am not aware of this pab ....
Click to expand...

Yes, I have just started working on it and need the player to respond to me via email with some missing information before I hand the case details over to you.
 
This is customer care reply :

"requests for cashout must remain on hold for 48 hours, after which they are transmitted to the Financial Department for approval, and then delivered to the paying agent"

So I guess I can wait about 1-2 weeks to receive my withdrawal !!! lol Too long !!! :mad:
 
Many thanks for your help...Casino770 reliable

Hi guys

Just to say that i apologie for having made a lot of noise regarding Casino770.
It has been long but i have finally been paid.
As usually it took about 10 days but ..as usual they have paid...
I won 3times and 10-15 days is the best they can do but finally they are reliable.
Thank you to Konstantinos and the forum for your help.
I am going to ask the removal of my PAb request

Papa64

Ps: sorry for not having replied to the private messages but i was very busy.
 
After 72 hours my withdrawal was still on hold with an option to cancel it ! What a Joke ! :mad:

If you cannot respect your 48 hours (hold) than MAYBE you should change your terms !!!
 
Konstantinos said:
Hello sir,

I meant i cant do nothing in the time is needed (8-10 days wire transfer/cards) because this is an issue of the banks (CS-Financial-payment to banks). Actually in this case the only strange thing i see is why CS asked you verification documents again.

What i will do, and actually already did, is to learn why the CS asked again for verification documents from you. This is something that shouldnt happen on already verified members of 770, but i wait to see if there is any specific reason of this.

Because the previous week i was on day off with limited access on the internal panels i couldnt check some things but tomorrow i will do and i will update you :)

I also commit that i will make a request in order VIP players get paid in maximum 24 hours through ewallets.

Regards,
Konstantinos
Click to expand...


Rubbish!!!

It takes far less time now that the UK has introduced the "faster payments" regulations that banks now have to follow. This stems from EU directives, so similar procedures should be in place elsewhere within the EU. It is YOUR systems that are extending this period to a very unusual 10-15 days.

Under the new rules, any payment made will reach the recipient's bank account the next banking day, and reflect on their statement the banking day after this at the latest.

For example, a payment made on Monday by the casino's processor should hit the player's bank account or VISA card account on the Tuesday. This should then show if they check their balances on the Wednesday. The weekends will add 2 days to this timescale, and a bank holiday will add three. The rest of the delay is caused by the casino, starting with the deliberate 48 hour delay at the start of the process.

Other casinos with this deliberate 48 hour delay still manage to get the funds to the player a good deal faster than 10-15 days.

The best way to determine what part of the delay is down to the casino itself is to request an eWallet transfer.

I am wondering whether this casino uses the banking system efficiently, as another cause of such a long delay would be the use of a long string of intermediary banks, which really should not be necessary for a legitimate online gambling operator. This long chain of processors and banks is usually seen with casinos who have to pay US players, but in a way that disguises the nature of the transaction from the recipient bank. US players are used to this long timescale, but there is a good reason for it.
 
Konstantinos said:
Hi,

when the payment is processed after 48 hours, is only a banks issue

Regards,
Konstantinos
Click to expand...


Then you should get a better bank. The bank you currently use is providing a sub standard service, and this is damaging your credibility as far as players are concerned.

Since you are in London, you should be familiar with how fast UK banking has become. Try it, pay a bill by "wire", and see how it shows on the statement at the other end the next day, or the day after at worst. This is not the 10-15 days that your casino's bank manages.

Also, if it's a "bank issue", a UK player could make a complaint to the FCA, as this "faster payment" system is now law, and all UK banks have had to implement it, and as you have said, this delay is down to the banks.

Players may also be able to ask their banks to trace back the transaction in order to identify where the delay lies (and thus who's fault it is with respect to the regulations).

In practice, many players won't bother, they will simply play elsewhere. There are plenty of operators offering a similar product, and that pay faster.
 
Hi,

netbet doesn't focus only in UK to have a UK bank to make the transactions in the way you mean, as we pay the bills...

but if i send money in another country it will not be made the same day, i think you all understand this thing

Regards,
Konstantinos
 
Konstantinos said:
Hi,

netbet doesn't focus only in UK to have a UK bank to make the transactions in the way you mean, as we pay the bills...

but if i send money in another country it will not be made the same day, i think you all understand this thing

Regards,
Konstantinos
Click to expand...


This would depend on the country. It should not add more than a day or two to the timescales. Each step would have to abide by the "faster payment" rules, which stipulate "next day" crediting of the funds, although internally, most UK banks do it "instantly", advising customers to "wait 2 hours" before checking the destination account for the funds to show.

Whilst business to business payments tend to take longer, much to the ire of small businesses who complain that it affects their cashflow, it's not something that CONSUMERS tend to see with their own banking experience, hence they tend not to believe that such long delays are really "down to the bank". If anything, casinos have paid me by cheque much faster than this 10 days, and this includes the additional delay due to the cheque having to physically make it's way through the postal service.
 
Hello, today i read on russian forum that poker players at poker770 ( i think this is your poker brand, no?) waiting withdrawals 2-4 weeks on ewallet. Konstantinos you think this good practice? Actually few days ago OP started thread on russian forum, and stated that he send docs and get approved 2 weeks ago, and his withdrawal still pending, while support told you soon get paid. This is how you deal with customers?
I am PM to rep and ask to come here, if need i can ask user about his username.
 
Thank you for your reply! I don't know if popular in Belgium, I play there regulary and I have no problem with casino777.be. Fast payment and many fun
 

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