Rod Myers: Welcome to Casino33! How can I help you today?
me: Hi, Rod. I'm trying to redeem coupon super33 as per the email I received, but it is not working. can you take a look at this please.
me: account xxxxxxxxxxxx
Rod Myers: You are more than welcome to deposit straight a max deposit of $25. But right now we are not offering bonuses.
me: what do you mean?
me: you just sent me an email
me: Hey me, How about getting up to $99.00 FREE to play your favorite Casino Games? Just play between Wednesday, May 26th and Thursday, May 27th, and use coupon code SUPER33 before making a minimum deposit of $33.
me: addressed specifically to me
Rod Myers: Let me check Me
me: From: Barry Solis (cs@casino33.com) Sent: May 26, 2010 1:09:35 PM To:
xxxxxx@xxx.com
me: Still there Rod?
Rod Myers: Yes
Rod Myers: you are able to receive that bonus
me: will the bonus code work now?
Rod Myers: Yes
me: great. thanks
me: I think there is a misktake
me: the terms for the program state this
me: "Wagers made on Baccarat, Craps, Roulette, Blackjack and 21 games, Video Poker, Multi-Hand Video Poker and Sic- Bo will not count towards the wagering requirements. "
me: but the coupon shows as slots/keno/bingo only for me
Rod Myers: Is only for Slots keno and bonus bingo.
me: thats not what your terms state
me: "Wagers made on Baccarat, Craps, Roulette, Blackjack and 21 games, Video Poker, Multi-Hand Video Poker and Sic- Bo will not count towards the wagering requirements. "
Rod Myers: will not count towards the
me: but can be played?
Rod Myers: No
Rod Myers: Is just a reminder
me: well enlighten me then please
Rod Myers: That is only for Slots keno and bonus bingo
me: why only those games stated
me: why is War or Red dog etcc...
me: not show as excluded
me: in your terms
Rod Myers: The Super33 is only for Slots keno and Bonus bingo
me: where in the email does it state that?
me: I see the bonus is now posted on your website too
Rod Myers: On the terms
me: nowhere does it say slots only
Rod Myers: And conditions in the landing page
me: Please show me where
me: this is all I see
me: "Bonus money cannot be used, played or transferred to Baccarat, Craps, Roulette, Pontoon or Sic-Bo. Any illegal play will void winnings. Other games can be restricted depending on the promotion ⁄ bonus."
Rod Myers: Ok you are talking to me, The casino representative
Rod Myers: Now that promotion
Rod Myers: The wager requirements
Rod Myers: Will be only for Slots keno and bonus bingo
me: what's going on here. Sounds like a big bait and switch
Rod Myers: Those will count
me: why does the email or promotions page on your website not state that
me: and why would you list only a few games as excluded???
me: making it sound like every other game is ok???
me: Wow, you pulled that web page down quick
Rod Myers: The only games you can play with that promotion is Slots keno and bonus bingo
Rod Myers: Those are the only games that will count towards the playthrough
Rod Myers: Would you like to have the bonus?
me: Wagers made on Baccarat, Craps, Roulette, Blackjack and 21 games, Video Poker, Multi-Hand Video Poker and Sic- Bo will not count towards the wagering requirements. Winnings coming from games other than those specified in this promotion will be removed prior to processing a withdrawal.
me: why??
me: "Winnings coming from games other than those specified in this promotion
me: will be removed prior to processing a withdrawal.
me: nothing is specified except a few excluded games
Rod Myers: Ok Me I just talked with my manager
Rod Myers: The promotion is for Slots keno and bonus bingo
Rod Myers: However you can play war and red dog
me: Lol
me: Bait & Switch
me: No thanks
