- Joined
- Jun 5, 2006
- Location
- Edmonton Canada
I used to play at this one MG casino quite a bit, not depositing huge mind you, but frequently - averaging maybe 4 deposits a week and sometimes more. They always treated me well and then shortly after MG pulled out of the US, most of the promos and comps started dropping off. Most of the decent promos were for making bigger deposits and they started saddling me with a 10% unasked for bonus on every deposit I did make. They stopped flushing too. I continued to play for awhile, but the bloom was definitely off the rose....then after several exchanges with support that sort of took the last of my warm fuzzies away, I just stopped playing there. I didn't close my account, I just uninstalled and didn't bother reinstalling.
So that's been maybe a year and a half ago...? It's been quite a while anyhow - but then a few weeks ago I got a phone call from them....we miss you, loyal customer, what can we do blah blah blah. So I told him briefly why I stopped playing, not so much because of the comps or bonuses, but I just didn't feel valued as a customer by the time I left. Which I guess includes comps etc...but I also said if I'm such a loyal customer and you miss me so much, why did it take you this long to contact me and ask me why I'm not playing there anymore?
Anyhow the guy said, "oh yes totally understand, I'm going to send you an email with some welcome back offers that are sure to have you back with us etc etc" - the guy seemed genuinely nice and concerned with what I was saying...whatever. I got off the phone thinking, huh...they DO care.
So then I got busy with other things and just realized a few days ago that I never received any email from them. "That's odd," I says to myself, "Maybe the mail got hijacked or flagged as spam...perhaps I'd better download the casino and see if there's a message there." So I downloaded and there was nothing but the standard popup to deposit at least $50 for the chance to get a bonus.
It was funny though that they called me and listened to my concerns and made sympathetic noises...and then did nothing.
So that's been maybe a year and a half ago...? It's been quite a while anyhow - but then a few weeks ago I got a phone call from them....we miss you, loyal customer, what can we do blah blah blah. So I told him briefly why I stopped playing, not so much because of the comps or bonuses, but I just didn't feel valued as a customer by the time I left. Which I guess includes comps etc...but I also said if I'm such a loyal customer and you miss me so much, why did it take you this long to contact me and ask me why I'm not playing there anymore?
Anyhow the guy said, "oh yes totally understand, I'm going to send you an email with some welcome back offers that are sure to have you back with us etc etc" - the guy seemed genuinely nice and concerned with what I was saying...whatever. I got off the phone thinking, huh...they DO care.
So then I got busy with other things and just realized a few days ago that I never received any email from them. "That's odd," I says to myself, "Maybe the mail got hijacked or flagged as spam...perhaps I'd better download the casino and see if there's a message there." So I downloaded and there was nothing but the standard popup to deposit at least $50 for the chance to get a bonus.
It was funny though that they called me and listened to my concerns and made sympathetic noises...and then did nothing.