Gorters
Dormant Account
- Joined
- Mar 28, 2012
- Location
- The Netherlands
I have a complain about Casino Tropez.
There was a game error during a free spins bonus game on Goddess of Life slot.
During the main game I won a free spins bonus game ( 3 scatters ) with a linebet of €1 ( total bet €20 ). After a couple of free spins I won 20 spins extra ( 4 scatters ) and later on another 20 extra spins, I had won around €3000 and then a popup came in.... " MAXIMUM LINE PAYOUT EXCEEDED "
I had over 40 free spins left when the popup message from the casino told me " MAXIMUM LINE PAYOUT EXCEEDED " After I closed the black popup I got another popup that told me that I lost connection, after this the game was closed automatically. When I reopened the game the free spins where gone.
I've asked live support what to do to play the remaining free spins, but they couldn't find out and send an email to the "relevant department"
Now, after 5 days of " investigating" and 10 chat sessions later they tell me I won the maximum wins for this game, which is absolutely not. They also told me: There’s no broken game and you've received all spins due to you.
According to the game info it is possible to win al least 10.000 credits a spin, and on the live chat they told me there is no maximum win during a free spins bonus game.
After I reopened the game my balance was around €3600. I had won around 3000 Euro on Goddess of Life. I can not check the exact amount in the log file because the game is not loading anymore.
What can I do? The problem is I don't have a screenshot or something, only a gamecode. Casinotropez keep telling me they will investigate this further and keep me up-to-date, but I think they just decided I won enough.
Hope someone can help me!
There was a game error during a free spins bonus game on Goddess of Life slot.
During the main game I won a free spins bonus game ( 3 scatters ) with a linebet of €1 ( total bet €20 ). After a couple of free spins I won 20 spins extra ( 4 scatters ) and later on another 20 extra spins, I had won around €3000 and then a popup came in.... " MAXIMUM LINE PAYOUT EXCEEDED "
I had over 40 free spins left when the popup message from the casino told me " MAXIMUM LINE PAYOUT EXCEEDED " After I closed the black popup I got another popup that told me that I lost connection, after this the game was closed automatically. When I reopened the game the free spins where gone.
I've asked live support what to do to play the remaining free spins, but they couldn't find out and send an email to the "relevant department"
Now, after 5 days of " investigating" and 10 chat sessions later they tell me I won the maximum wins for this game, which is absolutely not. They also told me: There’s no broken game and you've received all spins due to you.
According to the game info it is possible to win al least 10.000 credits a spin, and on the live chat they told me there is no maximum win during a free spins bonus game.
After I reopened the game my balance was around €3600. I had won around 3000 Euro on Goddess of Life. I can not check the exact amount in the log file because the game is not loading anymore.
What can I do? The problem is I don't have a screenshot or something, only a gamecode. Casinotropez keep telling me they will investigate this further and keep me up-to-date, but I think they just decided I won enough.
Hope someone can help me!
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