Well learnt a few things like transaction numbers cant help casino side. 
Please wait for a site operator to respond.
Welcome to Casino support live help, one moment please for world-class service
Simone: Hi, and thank you for using our Live Chat facility! Allow me to introduce myself as your chat representative...
Simone: will be assisting you, how could I be of service...
tcsr: Hi, can you credit my 111% bonus plus 25 free spins on jonny specter.
Simone: One moment please while we look into the matter for you?
tcsr: ok
Simone: Kindly note i have added your 111% bonus.
tcsr: When do i get the free spins?
Simone: Please note you only receive the free spins if you make a deposit over 75.
tcsr: No. in the email it says deposit $75 or over
tcsr: Ever feel like you want to live life large and have more fun? Now you can with CasinoShares special Welcome Back offer! Get up to $84 free when you login and play, and when you purchase $75 or more, well also give you 25 Free Spins on Jonny Specter.
tcsr: Thats word for word from the promo email
Simone: and when you purchase $75 or more, well also give you 25 Free Spins on Jonny Specter.
tcsr: Yes
tcsr: I made a $75 deposit
Simone: I don't see any deposit being made in your account.
tcsr: So how the heck did you credit my 111% bonus???#
Simone: Sorry that was a mistage. i took it out.
Simone: When did you make the deposit?
tcsr: About 1 hour 30 mins ago
Simone: i check again
tcsr: ok
Simone: It is no deposit in your account.
tcsr: Yeah
tcsr: I made a $75 deposit
Simone: Please check again in 1 hour.
tcsr: AR
tcsr: Are you looking in my casino share account?
Simone: yes in that one
Simone: It might take a bit to reflect on our side.
tcsr: Well thats not normaly the case.
Simone: no it is not.
Simone: But we can not added a bonus if we can not see the deposit.
tcsr: I can see the deposit in my transaction history.
Simone: Sorry I can not, please come back in one hour.
tcsr: Its transaction number is> 737_7*****
Simone: We will check again if it is in.
Simone: Is there anything further I can assist you with?
tcsr: Yes, keep checking
Simone: ok
tcsr: I have given you the transaction number, can you not trace it
Simone: No i can not, but if we are not able to see your deposit in 1 hour, you will have to send us the bankstatement.
tcsr: I deposited through neteller
tcsr: But i am sorry to say i will not be sending you anything, as this is why we have transaction numbers<
Simone: we need the bankstatement in order to process the money.
tcsr: You lossed me
tcsr: UI allready made the deposit htrough neteller
tcsr: I allready made the deposit htrough neteller
tcsr: Are you cahtting to someone else?
Simone: Yes I understand but I am not able to see it in your account.
tcsr: But i have a transaction number, this is what transaction numbers are for!
Simone: Thank you for waiting. I'll be with you in just a moment.
Simone: Unfortunately we can not use the transaction number as the deposit is not shown. Please check with Neteller.
tcsr: Why would i ahve to check with neteller?
tcsr: The deposit is in my casino account, and my neteller accout has been debited.
Simone: because this is a processor issue, as we do not have the money.
tcsr: Yeah you do, my account was credited with $75.
tcsr: Look you have wasted alot of my time, can you not just credit my account with my promotion, as i cant cash-out with out your say so any_how.
Simone: Please understand the money is not in your account and that is why i can not credit any bonus at the moment. A lot of people would come and say that..
tcsr: But i cant cash-out, as in be paid unless the cashier department lets me.
Simone: Yes that is correct.
Simone: We are not here to argue with you, we want our player to have a great experience, but in this case you have to contact Neteller.
tcsr: Sorry sunshine, you have to contact neteller.
tcsr: I have $75 in my casino account.
tcsr: and a flipping transaction number.
tcsr: Which means jack-
Simone: We do not deal with Neteller and the transaction number belongs to Neteller, we do not have any transactionsnumbers.
tcsr: Realy?
Simone: yes really
tcsr: I got the number by doing a search at the casino software.
Simone: We can not make use of transaction numbers only bankstatements.
tcsr: So you cant check my account balance?
tcsr: CHECK MY ACCOUNT BALANCE!!!!
Simone: Don't shout at me!
tcsr: If theres $75 in there, you can surely throw some trust my way!
tcsr: There is no system in place!
tcsr: for when this happens
tcsr: Thats why i'm shouting at you.
tcsr: And why i am going to complain.
tcsr: I just made a deposit at another casino, so you better get your manager on this.
tcsr: And good bye for now.
tcsr: This has truely been a total waste of my time thatnks to casino share.
tcsr: Some great experience.
tcsr: Bye
Simone: ok bye
PS, try doncarbone.com sportbook giving $50 to all new players no coupon just sign up, they have premium slots, that look pretty cool.
Please wait for a site operator to respond.
Welcome to Casino support live help, one moment please for world-class service
Simone: Hi, and thank you for using our Live Chat facility! Allow me to introduce myself as your chat representative...
Simone: will be assisting you, how could I be of service...
tcsr: Hi, can you credit my 111% bonus plus 25 free spins on jonny specter.
Simone: One moment please while we look into the matter for you?
tcsr: ok
Simone: Kindly note i have added your 111% bonus.
tcsr: When do i get the free spins?
Simone: Please note you only receive the free spins if you make a deposit over 75.
tcsr: No. in the email it says deposit $75 or over
tcsr: Ever feel like you want to live life large and have more fun? Now you can with CasinoShares special Welcome Back offer! Get up to $84 free when you login and play, and when you purchase $75 or more, well also give you 25 Free Spins on Jonny Specter.
tcsr: Thats word for word from the promo email
Simone: and when you purchase $75 or more, well also give you 25 Free Spins on Jonny Specter.
tcsr: Yes
tcsr: I made a $75 deposit
Simone: I don't see any deposit being made in your account.
tcsr: So how the heck did you credit my 111% bonus???#
Simone: Sorry that was a mistage. i took it out.
Simone: When did you make the deposit?
tcsr: About 1 hour 30 mins ago
Simone: i check again
tcsr: ok
Simone: It is no deposit in your account.
tcsr: Yeah
tcsr: I made a $75 deposit
Simone: Please check again in 1 hour.
tcsr: AR
tcsr: Are you looking in my casino share account?
Simone: yes in that one
Simone: It might take a bit to reflect on our side.
tcsr: Well thats not normaly the case.
Simone: no it is not.
Simone: But we can not added a bonus if we can not see the deposit.
tcsr: I can see the deposit in my transaction history.
Simone: Sorry I can not, please come back in one hour.
tcsr: Its transaction number is> 737_7*****
Simone: We will check again if it is in.
Simone: Is there anything further I can assist you with?
tcsr: Yes, keep checking
Simone: ok
tcsr: I have given you the transaction number, can you not trace it
Simone: No i can not, but if we are not able to see your deposit in 1 hour, you will have to send us the bankstatement.
tcsr: I deposited through neteller
tcsr: But i am sorry to say i will not be sending you anything, as this is why we have transaction numbers<
Simone: we need the bankstatement in order to process the money.
tcsr: You lossed me
tcsr: UI allready made the deposit htrough neteller
tcsr: I allready made the deposit htrough neteller
tcsr: Are you cahtting to someone else?
Simone: Yes I understand but I am not able to see it in your account.
tcsr: But i have a transaction number, this is what transaction numbers are for!
Simone: Thank you for waiting. I'll be with you in just a moment.
Simone: Unfortunately we can not use the transaction number as the deposit is not shown. Please check with Neteller.
tcsr: Why would i ahve to check with neteller?
tcsr: The deposit is in my casino account, and my neteller accout has been debited.
Simone: because this is a processor issue, as we do not have the money.
tcsr: Yeah you do, my account was credited with $75.
tcsr: Look you have wasted alot of my time, can you not just credit my account with my promotion, as i cant cash-out with out your say so any_how.
Simone: Please understand the money is not in your account and that is why i can not credit any bonus at the moment. A lot of people would come and say that..
tcsr: But i cant cash-out, as in be paid unless the cashier department lets me.
Simone: Yes that is correct.
Simone: We are not here to argue with you, we want our player to have a great experience, but in this case you have to contact Neteller.
tcsr: Sorry sunshine, you have to contact neteller.
tcsr: I have $75 in my casino account.
tcsr: and a flipping transaction number.
tcsr: Which means jack-
Simone: We do not deal with Neteller and the transaction number belongs to Neteller, we do not have any transactionsnumbers.
tcsr: Realy?
Simone: yes really
tcsr: I got the number by doing a search at the casino software.
Simone: We can not make use of transaction numbers only bankstatements.
tcsr: So you cant check my account balance?
tcsr: CHECK MY ACCOUNT BALANCE!!!!
Simone: Don't shout at me!
tcsr: If theres $75 in there, you can surely throw some trust my way!
tcsr: There is no system in place!
tcsr: for when this happens
tcsr: Thats why i'm shouting at you.
tcsr: And why i am going to complain.
tcsr: I just made a deposit at another casino, so you better get your manager on this.
tcsr: And good bye for now.
tcsr: This has truely been a total waste of my time thatnks to casino share.
tcsr: Some great experience.
tcsr: Bye
Simone: ok bye
PS, try doncarbone.com sportbook giving $50 to all new players no coupon just sign up, they have premium slots, that look pretty cool.
