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Casino share / hour or more down

Discussion in 'Online Casinos' started by LOOKAWAY, Apr 17, 2009.

    Apr 17, 2009
  1. LOOKAWAY

    LOOKAWAY Senior Wember PABnonaccred

    Location:
    England
    Well learnt a few things like transaction numbers cant help casino side. :eek2:






    Please wait for a site operator to respond.
    Welcome to Casino support live help, one moment please for world-class service
    Simone: Hi, and thank you for using our Live Chat facility! Allow me to introduce myself as your chat representative...
    Simone: will be assisting you, how could I be of service...
    tcsr: Hi, can you credit my 111% bonus plus 25 free spins on jonny specter.
    Simone: One moment please while we look into the matter for you?
    tcsr: ok
    Simone: Kindly note i have added your 111% bonus.
    tcsr: When do i get the free spins?
    Simone: Please note you only receive the free spins if you make a deposit over 75.
    tcsr: No. in the email it says deposit $75 or over
    tcsr: Ever feel like you want to live life large and have more fun? Now you can with CasinoShares special Welcome Back offer! Get up to $84 free when you login and play, and when you purchase $75 or more, well also give you 25 Free Spins on Jonny Specter.
    tcsr: Thats word for word from the promo email
    Simone: and when you purchase $75 or more, well also give you 25 Free Spins on Jonny Specter.
    tcsr: Yes
    tcsr: I made a $75 deposit
    Simone: I don't see any deposit being made in your account.
    tcsr: So how the heck did you credit my 111% bonus???#
    Simone: Sorry that was a mistage. i took it out.
    Simone: When did you make the deposit?
    tcsr: About 1 hour 30 mins ago
    Simone: i check again
    tcsr: ok
    Simone: It is no deposit in your account.
    tcsr: Yeah
    tcsr: I made a $75 deposit
    Simone: Please check again in 1 hour.
    tcsr: AR
    tcsr: Are you looking in my casino share account?
    Simone: yes in that one
    Simone: It might take a bit to reflect on our side.
    tcsr: Well thats not normaly the case.
    Simone: no it is not.
    Simone: But we can not added a bonus if we can not see the deposit.
    tcsr: I can see the deposit in my transaction history.
    Simone: Sorry I can not, please come back in one hour.
    tcsr: Its transaction number is> 737_7*****
    Simone: We will check again if it is in.
    Simone: Is there anything further I can assist you with?
    tcsr: Yes, keep checking:)
    Simone: ok
    tcsr: I have given you the transaction number, can you not trace it
    Simone: No i can not, but if we are not able to see your deposit in 1 hour, you will have to send us the bankstatement.
    tcsr: I deposited through neteller
    tcsr: But i am sorry to say i will not be sending you anything, as this is why we have transaction numbers<
    Simone: we need the bankstatement in order to process the money.
    tcsr: You lossed me
    tcsr: UI allready made the deposit htrough neteller
    tcsr: I allready made the deposit htrough neteller
    tcsr: Are you cahtting to someone else?
    Simone: Yes I understand but I am not able to see it in your account.
    tcsr: But i have a transaction number, this is what transaction numbers are for!
    Simone: Thank you for waiting. I'll be with you in just a moment.
    Simone: Unfortunately we can not use the transaction number as the deposit is not shown. Please check with Neteller.
    tcsr: Why would i ahve to check with neteller?
    tcsr: The deposit is in my casino account, and my neteller accout has been debited.
    Simone: because this is a processor issue, as we do not have the money.
    tcsr: Yeah you do, my account was credited with $75.
    tcsr: Look you have wasted alot of my time, can you not just credit my account with my promotion, as i cant cash-out with out your say so any_how.
    Simone: Please understand the money is not in your account and that is why i can not credit any bonus at the moment. A lot of people would come and say that..
    tcsr: But i cant cash-out, as in be paid unless the cashier department lets me.
    Simone: Yes that is correct.
    Simone: We are not here to argue with you, we want our player to have a great experience, but in this case you have to contact Neteller.
    tcsr: Sorry sunshine, you have to contact neteller.
    tcsr: I have $75 in my casino account.
    tcsr: and a flipping transaction number.
    tcsr: Which means jack-
    Simone: We do not deal with Neteller and the transaction number belongs to Neteller, we do not have any transactionsnumbers.
    tcsr: Realy?
    Simone: yes really
    tcsr: I got the number by doing a search at the casino software.
    Simone: We can not make use of transaction numbers only bankstatements.
    tcsr: So you cant check my account balance?
    tcsr: CHECK MY ACCOUNT BALANCE!!!!
    Simone: Don't shout at me!
    tcsr: If theres $75 in there, you can surely throw some trust my way!
    tcsr: There is no system in place!
    tcsr: for when this happens
    tcsr: Thats why i'm shouting at you.
    tcsr: And why i am going to complain.
    tcsr: I just made a deposit at another casino, so you better get your manager on this.
    tcsr: And good bye for now.
    tcsr: This has truely been a total waste of my time thatnks to casino share.
    tcsr: Some great experience.
    tcsr: Bye
    Simone: ok bye



    PS, try doncarbone.com sportbook giving $50 to all new players no coupon just sign up, they have premium slots, that look pretty cool.
     
  2. Apr 17, 2009
  3. LOOKAWAY

    LOOKAWAY Senior Wember PABnonaccred

    Location:
    England
    Well all sorted, but $90 down thanks to stunt pilot. :rolleyes:




    Please wait for a site operator to respond.
    Welcome to Casino support live help, one moment please for world-class service
    Simone: Hi, and thank you for using our Live Chat facility! Allow me to introduce myself as your chat representative...
    Simone: will be assisting you, how could I be of service...
    tcsr: Hi, can you check my account again, to see if my deposit has shown up at your end.
    Simone: sure just one moment please
    Simone: I can see your deposit now. you will be able to see your bonus within the next 30 minutes.
    tcsr: And the 25 free spins on jonny specter?
    Simone: The free spins will be in also shortly.
    tcsr: Ok, ty. bye
    Simone: bye
     
  4. Apr 17, 2009
  5. LOOKAWAY

    LOOKAWAY Senior Wember PABnonaccred

    Location:
    England
    Now, now, did you realy say it would be credited automatically? nope! liar liar pants are on fire! :rolleyes:



    Please wait for a site operator to respond.
    Welcome to Casino support live help, one moment please for world-class service
    Simone: Hi, and thank you for using our Live Chat facility! Allow me to introduce myself as your chat representative...
    Simone: will be assisting you, how could I be of service...
    tcsr: Hi again, its been 45 mins now and still no bonus.
    Simone: One moment please while we look into the matter for you?
    Simone: Did you receive an email about the promotion?
    tcsr: Yes
    tcsr: You said that you credited this bonus for me
    Simone: May I ask you to paste the email into the chat please?
    tcsr: So you didn't credit the bonus to my account, when you said you did?
    Simone: I said it will be credited automatic.
    Simone: May I ask you to paste the email into the chat please?
    tcsr: No you did not.
    tcsr: I made this deposit nearly 5 hours ago.
    Simone: Will you paste the email please in order to help you?
    tcsr: If you cannot see this email properly, follow this link: HTML Version Dear Timothy, (tcsr) Get your 111% plus 25 Free Spins! Ever feel like you want to live life large and have more fun? Now you can with CasinoShares special Welcome Back offer! Get up to $84 free when you login and play, and when you purchase $75 or more, well also give you 25 Free Spins on Jonny Specter. Thats $84 and 25 Free Spins to win! Claim your 111% match up to $84 today and rediscover all your favourite winning games in no time! This offer is valid from Tuesday 14 April to Sunday 19 April 2009. Dont miss this one-time deal! Login and claim your special offer now only at CasinoShare! Kind Regards, Charles Mitchum Casino Manager - CasinoShare CasinoShare is a member of the PlayShare Group 24/7 Email support at This email is not visible to you. You have selected to recieve promotional email from us at this address: This email is not visible to you. In order to unsubscribe, simply reply to this message with "Unsubscribe" as the subject, or email This email is not visible to you. All promotions are subject to terms and conditions viewable here. Your privacy is extremely important to us. Please view our privacy policy here. I would like to unsubscribe
    Simone: Thank you
    Simone: Your bonus has been added.
    tcsr: Well that was quick, shaking ones head!
    tcsr: Bye
    Simone: bye
    Chat session has been terminated by the site operator.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    Now then of to play my $75 deposit and $83.25 bonus = $158.25 playable balance.

    Well got of to a realy good start and had my balance up to $279.70

    Hit up Sunset showdown, got the free spins 3 times. But zero out in 593 spins.
    Ok fair enough i had a good run! But...In 593 spins i got the bonus round zero times! That must be a new record, I swear when the flipping thing is broke they just keep letting those reels spin. :rolleyes:
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    Ok then back to live chat, it's just one of those nights. Now what? Hmm thes all think what the heck could be up now???....... Erm well no free spins on Jonny spector. ;)

    Please wait for a site operator to respond.
    Welcome to Casino support live help, one moment please for world-class service
    Simone: Hi, and thank you for using our Live Chat facility! Allow me to introduce myself as your chat representative...
    Simone: will be assisting you, how could I be of service...
    tcsr: Hi, can you credit my 25 free spins on jonny spector.
    tcsr: Its me again
    Simone: one moment please
    Simone: the free spins are in your account.
    tcsr: Ok, bye..
    Simone: bye

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    Ok, good then I got my 25 free spins at 0.1- 20 lines, so 20 cent a spin. And I won a whopping $3.50

    Ok, so where to take it...Sunset showdown off course;)

    And on my very first spin at 25 cents i hit feature! wow!! then the game just went crazy! and paid nearly 400x bet :D

    Wish I bet more, wish i only got a buck in the jonny spector free games, but i like a good ending-to a crappy stupid night spent mostly on live chat. :mad:
     
  6. Apr 17, 2009
  7. LOOKAWAY

    LOOKAWAY Senior Wember PABnonaccred

    Location:
    England
    Hi, BTW the game statistics are not realy showing the truth, the third win should be a lot higher, and it should be showing four spins WTF
     
  8. Apr 18, 2009
  9. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Another example of BADLY TRAINED CS:mad:

    Neteller WILL DO NOTHING other than provide you with the transaction number. It is UP TO THE CASINO to then trace the transaction and complete it.
    While Neteller will assist, often they cannot because the casino WILL NOT RESPOND to any attempt at contact by Neteller staff on behalf of a player, so nothing can be done by "contacting Neteller".

    I have had this before, and casinos NEVER respond to attempts on my behalf by Neteller. EFFICIENT casinos can fix this kind of issue fast, and do not usually need the transaction number. This is an example of a particularly INEFFICIENT handling of what should be a "standard problem", the Neteller transaction timeout.
     
    1 person likes this.
  10. Apr 18, 2009
  11. winbig

    winbig Keep winning this amount.

    Occupation:
    Bum
    Location:
    Pennsylvania
    Kind of like my run-in with them earlier today....

    I went to live chat to check about my withdrawal. The CSR said let me look into this...then he comes back 20 minutes later (I sh!t you not) and said he couldn't find my account record and asked for my account number. Fine, no problem, but why didn't you ask me that to begin with? :rolleyes:

    What makes this even worse is the fact that I clicked on the live chat link from within the casino software, and since I have auto-login enabled for the casino, I didn't take the 2 seconds to disconnect to copy my account number...but I did put in my email address, which they do have on record to tie to my account.....so if he was really looking, then why in the world didn't he find it by looking up my email address? :confused: :rolleyes:
     
  12. Apr 18, 2009
  13. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Took 20 mins for this CS rep to realise that asking YOU for your acct number would be the best way to find it quickly if it was not immediately obvious:rolleyes:
     

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