Hi, I'm new to the forums. I just wanted to express my frustration about an issue with withdrawing from Casino Rewards. I have had accounts with them for over 4 years. I stopped playing two years ago, and then started last week.
I had a UseMyWallet account also. But I made a chargeback on another casino group a long time ago. Anyway my UseMyWallet account was locked for this.
I emailed UseMyWallet asking why, and they said something about violating terms of service, etc. and they wouldn't let me reopen or fix my account, ever again.
So I called Casino Rewards and asked the rep if there was any other way to withdraw if I was to win because I wont deposit unless I can withdraw, he said, "Sure, if you win something we will find a way to pay you, no problem!"
So I deposited for a few days and played and won... $5000 playing several slots. I called the US phone number and inquired about my withdraw. The rep put me on hold, then proceeded to tell me to call back on Monday to speak to someone in the Payments Department.
Well, like often is the case, I couldn't resist the temptation to gamble.. especially now that I had to wait all weekend to withdraw. So, long story short and a lot of wasted time gambling up and down all weekend... I lost the $5000 back to the casino. Boo Hoo.
Anyway I called the rep Monday, she said that the ONLY way to withdraw is with a UseMyWallet account in good standing. NO OTHER OPTIONS, period, for US players.
So, I ponder this.. If I deposited thinking I was going to be able to withdraw, based on what Casino Rewards stated to me before my deposits about 'finding a way' to withdraw, then did I not waste my time and money on a frivolous venture with no promise of a payout. Am I not now entitled to receive at least my deposits back. Or, as the lady so eloquently put it, "you played the money so you got what you payed for."
I kick myself now for playing my wins back. Any thoughts would be fine..