dannymacca
Dormant account
- Joined
- Jan 23, 2012
- Location
- United Kingdom
Hi everyone!
Firstly sorry if I've posted this in the wrong place!!
I'm currently in dispute with the above over a bonus issue. I'm wondering if anyone on here can give me some indications of my rights and potential ways to solve this without the casino basically screwing me!
Deposited around £550 in seperate deposits throughout yesterday evening, I'd got down to about £275 whilest playing online slot 'Hulk'. If you're like me you only really have half an eye on your balance while you are playing slots as you're looking at the reels and the current win amount. I got a couple of features and my bank balance was ticking up nicely!
I eventually came off the slot machine with £895 in the bank. Played one game of black jack to get me over the £900 mark, bet £10 won the hand, final balance £905.
I went to cashout. I could only withdrawl £277. I instantly new something dubious had occured. I looking in my account and saw without warning or consent £125 bonus had been added while I was in game and playing a slot machine. I have not played another game since and contacted support.
The after I complained they removed the bonus... and all my winnings leaving £277 in my account. Now this has disgusted me, I hadn't knowingly played the bonus, I had a minimum of £250 in my account of my own money so didn't require the bonus funds in order to play the slot machine for the amount of goes I had.
Has this happened to others, a precident somewhere?? I've complained again and they are looking at the case again, but I fear the worst. What can I do about this?? I'll be gutted if they throwing a bonus in my account while ingame has lost me nearly £700.
Any help would be appreciated.
Many thanks,
Dannymacca
Update: I've looked at the logs, I am in game playing Hulk on £2.50 a spin when the random bonus was applied. There's 4 seconds between spins, the same gap that occured every spin. In that 4 seconds they applied the bonus, I simply did not know it had happened.
Firstly sorry if I've posted this in the wrong place!!
I'm currently in dispute with the above over a bonus issue. I'm wondering if anyone on here can give me some indications of my rights and potential ways to solve this without the casino basically screwing me!
Deposited around £550 in seperate deposits throughout yesterday evening, I'd got down to about £275 whilest playing online slot 'Hulk'. If you're like me you only really have half an eye on your balance while you are playing slots as you're looking at the reels and the current win amount. I got a couple of features and my bank balance was ticking up nicely!
I eventually came off the slot machine with £895 in the bank. Played one game of black jack to get me over the £900 mark, bet £10 won the hand, final balance £905.
I went to cashout. I could only withdrawl £277. I instantly new something dubious had occured. I looking in my account and saw without warning or consent £125 bonus had been added while I was in game and playing a slot machine. I have not played another game since and contacted support.
The after I complained they removed the bonus... and all my winnings leaving £277 in my account. Now this has disgusted me, I hadn't knowingly played the bonus, I had a minimum of £250 in my account of my own money so didn't require the bonus funds in order to play the slot machine for the amount of goes I had.
Has this happened to others, a precident somewhere?? I've complained again and they are looking at the case again, but I fear the worst. What can I do about this?? I'll be gutted if they throwing a bonus in my account while ingame has lost me nearly £700.
Any help would be appreciated.
Many thanks,
Dannymacca
Update: I've looked at the logs, I am in game playing Hulk on £2.50 a spin when the random bonus was applied. There's 4 seconds between spins, the same gap that occured every spin. In that 4 seconds they applied the bonus, I simply did not know it had happened.