Hi all
After some advice here.
Logged into casino luck this morning to redeem my bonus points. I received £53 for my points.
I played through the £53 and didn't win and had a balance of £1.98 left. I had a pending withdrawal and reversed it (£2300) with a view of using the £300 to play with and withdrawing the £2000.
I go to withdraw and it's telling me I need to wager £1700 before I can withdraw.
I've been on with live chat who are telling me the playthrough/wagering is attached to your whole balance so I must playthrough to withdraw. My arguement is that the £2300 wasn't in the account when I got the bonus money, then she tells me the bonus requirements were added when the withdrawal was reversed as they cannot add bonuses when you have a pending withdrawal.
My arguement is the wagering is attached to any amount over the £2300 I reversed. They are being so stubborn and unhelpful and I am seriously pissed off.
There was no warning whatsoever about this happening when I reversed it. All I can see is that this is a way for them to get me to try and lose what I was going to withdraw.
Is this fair what they're doing?
After some advice here.
Logged into casino luck this morning to redeem my bonus points. I received £53 for my points.
I played through the £53 and didn't win and had a balance of £1.98 left. I had a pending withdrawal and reversed it (£2300) with a view of using the £300 to play with and withdrawing the £2000.
I go to withdraw and it's telling me I need to wager £1700 before I can withdraw.
I've been on with live chat who are telling me the playthrough/wagering is attached to your whole balance so I must playthrough to withdraw. My arguement is that the £2300 wasn't in the account when I got the bonus money, then she tells me the bonus requirements were added when the withdrawal was reversed as they cannot add bonuses when you have a pending withdrawal.
My arguement is the wagering is attached to any amount over the £2300 I reversed. They are being so stubborn and unhelpful and I am seriously pissed off.
There was no warning whatsoever about this happening when I reversed it. All I can see is that this is a way for them to get me to try and lose what I was going to withdraw.
Is this fair what they're doing?