kujis
Experienced Member
- Joined
- Jan 25, 2009
- Location
- City of Judgement
I managed to withdraw a small amount from here several weeks ago and they're still not paying. They do answer my queries from time to time but only to ask for more documents. I've already sent everything they need to verify who I am and they're all valid and up to date as requested. (CC, ID and utility bill)
The problem seems to be the utility bills as they go quiet after I send one and when I get tired of waiting, I ask them only to find out that the utility bill was outdated, even though it was less than 30 days old. They asked it to not be more than 90 days old. My first bill was older than that as I didn't notice the 3 months limit, but I quickly corrected that by getting a new one.
I've sent about 4 different bills or documents showing my address and name and they were all new. Yet they are all "too old" for them. This one time I got an answer after sending some documents saying that they now have all the needed info and my withdraw request will be sent to banking or something.
After a week of waiting I asked them how it is going, I get a reply saying I need to submit a not older than 3 months utility bill. I think they accidentally sent my first bill to banking which was older than that instead of one of the new ones or something.
Now I'm running out of utility bills so I'm beginning to think I will never see my monies :\
Any advice?
I've contacted the rep here also a while ago but seems like they don't have any need to login. Their guestbook is also filled with queries, not to mention PM box, so I would think I have to wait a while to get a reply!
Edit: Well, that was fast! Just got a email saying once again that they have all the info they need and has been sent forward, again. Let's see when they need a new utility bill though!
The problem seems to be the utility bills as they go quiet after I send one and when I get tired of waiting, I ask them only to find out that the utility bill was outdated, even though it was less than 30 days old. They asked it to not be more than 90 days old. My first bill was older than that as I didn't notice the 3 months limit, but I quickly corrected that by getting a new one.
I've sent about 4 different bills or documents showing my address and name and they were all new. Yet they are all "too old" for them. This one time I got an answer after sending some documents saying that they now have all the needed info and my withdraw request will be sent to banking or something.
After a week of waiting I asked them how it is going, I get a reply saying I need to submit a not older than 3 months utility bill. I think they accidentally sent my first bill to banking which was older than that instead of one of the new ones or something.
Now I'm running out of utility bills so I'm beginning to think I will never see my monies :\
Any advice?
I've contacted the rep here also a while ago but seems like they don't have any need to login. Their guestbook is also filled with queries, not to mention PM box, so I would think I have to wait a while to get a reply!
Edit: Well, that was fast! Just got a email saying once again that they have all the info they need and has been sent forward, again. Let's see when they need a new utility bill though!
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