- Joined
- Jun 22, 2016
- Location
- Kiev
Hello. I got here this unpleasant situation. Grand casino Vegas without any reason closed my account and revoked my winnings. I signed up at the casino and activated the no Deposit bonus. I fulfilled the wagering requirements for this bonus. Then I sent my documents for verification: your passport and a certificate from the Bank. then casino asked for a photo of the passport in his hand before his face. I took a picture with his passport and sent them a photo with your passport in hand. Then casino started to require an alternative document in the English language. I sent casino your driver's license. After that, the casino wrote me that my account locked and winnings may be canceled and that the casino has the right at any time to disable an account without explanation of any reasons. I wrote back a letter asking to explain the reason for blocking my account, but 4 days no answer. I then wrote specifically in support of the casino with a request to explain the situation. Support responded, but did not give specific reasons for blocking my account. They only wrote that my account doesn't pass their internal security check and referred to paragraph 21 of the rules of the casino, which stated that the casino has the right at any time to disable an account without explanation of any reasons. Ie the casino without any reason blocked my account and denied me my fair winnings. This casino seemed very nice and I've heard a lot of good reviews, but if I knew that the casino, so depriving honest players of winnings, I would never be in this play. This casino's actions changed my opinion about this casino and I do not suggest anyone play at this casino, because you can be in the same situation.