Resolved Casino Extreme refusing to pay, anyone know of a rep?

[Casino Extreme]

Hello Cappync ,

Please do not take the 4k and forget about $2501..

I have to apologize as I was misinformed because you had a balance of $7700 and not $3700 ($4000 ) that is why I thought I was doing a favor, Instead, it looked I wanted to screw you.

I have added it back to your account, and thanks to @KasinoKing who has opened my eyes on this case . Thing is that I don't see the pending amount when checking globally so i had to search manually bet by bet when the violation started.

Once again I apologize and hope you understand it was not intentional in any way. I try to deal with every case fairly however sometimes it takes a lot more time and stress to get it right.

Feel free to PM me in case you need any assistance.

Kind regards
Mikey
Casino Management

 

[CasinoNinja]

Happy result

 

[rena35]

Very fair and happy for your win. I hope you enjoy it.

 

[cappync]

Thank you Mikey @Casino Extreme for doing the right thing. I appreciate it.
Also, thanks to @KasinoKing for helping.

Happy result.

 

[irish-ranger]

Some casinos in the USA can make rules as they go. We have limited to no recourse. I have never used the PAB service but it is great we have something. Until regulations most (not all players) will continue to play and hope if a win is achieved the with draw process will go smooth. That is not always the case. This makes me very sad for the OP. I hope a different out come for him. As for me i sometimes play RTG mostly on a free chip these days. I stick to one casino and bite the bullet. There are only 2 choices IMO , quit or keep playing knowing what could happen. I really wish you luck and WTG on your win.

People here constantly moan and criticise the UKGC if it wasn’t for the measures they have put in place we’d still be putting up with the crap the OP has been put thru.

 

[Nate]

@Casino Extreme - good on you for doing the right thing.

I would suggest you clarify your terms in order to avoid this being seen as a trap in future.

Nate

 

[KasinoKing]

Very glad to see we got the right result in the end
I was fairly sure it must have been some sort of misunderstanding, because I have been playing at Extreme since 2011 & promoting them since 2014 and they have always been top class in every respect.
Thanks Mikey!

KK

 

[Reckless Bets]

Glad to see this had a good ending but I'm confused what caused this in the first place. When you clear wagering requirements from a bonus and the funds are 100% yours to withdraw, why in the world would any of those rules associated with the bonus still exist?

 

[Casino Extreme]

Thank you Mikey @Casino Extreme for doing the right thing. I appreciate it.
Also, thanks to @KasinoKing for helping.

Happy result.

You are welcome Sir

 

[Casino Extreme]

Dear CM Members,

Instead of replying to one be one, I would like to express my opinion on how it should be done and why we implement the rule up until the balance is zeroed.

Simply use the bonus win withdraw and take all your money, that why we said up until withdrawal is made, that said that is not clear enough. We will review the terms and make them clearer again.

If you wish to play further because you believe that clearing out the wagering is enough , please PM me our contact pit boss because you start overheating or play restricted games.

I wish i can explain better , the markets are different, and offering high bonuses brings more terms in place.



Kind regards
Mikey
Casino Management