Casino deposit limit glitch

[Beeswax]

While lowering my deposit limit I noticed that I could deposit again immediately, even though I’d reached my limit for the month, for example my limit was £100 which I’d used and when I lowered it to £90 I could deposit again immediately! And being the degen gambler I am I promptly lost a load of money. I was just wondering what people think my course of action should be?

 

[dionysus]

If it's a casino with a representative here, I'd reach out to them in order to rectify said glitch, if indeed there is one.
Which casino?

 

[colinsunderland]

The advice you were given elsewhere is correct. especially if you won't name the casino. But you should get your deposits refunded.
If you state the casino, if they have a rep on here you can pm them or tag them to get it sorted or we can give an idea of how easy/hard it will be to get it sorted.

 

[Beeswax]

I didn’t like to name the casino in case someone else copied what I did and lost a load of money, I contacted the casino and they promptly blocked my account but haven’t responded to my emails so far. How can I check if they have a representative here without naming them publicly?

 

[dionysus]

I didn’t like to name the casino in case someone else copied what I did and lost a load of money, I contacted the casino and they promptly blocked my account but haven’t responded to my emails so far. How can I check if they have a representative here without naming them publicly?

look under the tab at the top marked members then i-gaming reps

 

[elrudo]

I would like to share that I have tried once to 'refresh' my deposit limit cool-off time on Videoslots by decreasing the limit by 1 EURO. That should have worked according to what is written about it on the VS website, but it did not work.

 

[colinsunderland]

I would like to share that I have tried once to 'refresh' my deposit limit cool-off time on Videoslots by decreasing the limit by 1 EURO. That should have worked according to what is written about it on the VS website, but it did not work.


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So you could deposit more than your initial limit (so another deposit) by reducing your weekly limit by 1 euro? Same as the OP.

 

[colinsunderland]

I didn’t like to name the casino in case someone else copied what I did and lost a load of money, I contacted the casino and they promptly blocked my account but haven’t responded to my emails so far. How can I check if they have a representative here without naming them publicly?

Yeah, just use the tab above, feel free to PM me the casino if you get stuck and I'll message you the reps details back, if there is one

 

[Team.Videoslots]

Hi @elrudo,

Many thanks for reaching out to us.

When lowering your limits the changes are effected immediately. When raising or removing limits you are subject to a 7-day cooling-off period before any changes occur.

If you have seen that anything regarding your limits hasn't worked as intended, please reach out to us at videoslotsteam@videoslots.com and we will investigate this at once.

Best regards,
Team Videoslots

 

[elrudo]

It could be my bad English, but I tried to mention that recalling from personal experience,
lowering the deposit limit on Videoslots (after having reached that deposit limit) did NOT trigger that I could deposit again.

Which is probably a good thing, but not according to what is mentioned on the website.

Also Team Videoslots, if you feel I have reached out to you, that is unintentional.
Apologies for the misunderstanding and for hiyacking the thread.

Have a great day all!