hello I use a few sites to gamble with and to be honest I have never had a issue till now. am used to sending id in that has allways gone smooth till now.
anyway I won on casino cruise they asked fo id I sent what I allways send in hd quality I will add 1..PHONE BILL 2..BANK STATEMENTS....3...COUNCIL TAX BILL...
3....MY RENT ACCOUNT BILL...4...MEDICALL CARD....5..BANK CARD FRONT AND BACK
then I got a email saying there not clear enough need all 4 corners etc..so I redid them all all 4 cornes visible etc etc.
got reply back saying need photo id..i replyied back I don't drive I don't own a passport...
I got a reply saying can I send my birth certificate I did not really want to if am honest but I did.
got a reply saying its in bad condition can I send a better copy.by this time am just getting sick and down.
so I replyied ok I will get a new 1 so I got a new 1 payied 25pound to get it next day delivery thinking that will be the end of it.
how wrong was I. and I may add by this time am just so low and feeling like pulling my hair out.
I got a reply saying we don't accept birth certificates.
so they asked me to send birth certificate...etc etc then they say sorry was a mistake?
any ways I carried on playing with my winnings and won a bit more now I got a email saying send ID fast or we will ban or suspend your account.
am just so so down about this I was happy for that few seconds I won now all I have is stress.
am in my 50,s am pretty sure u can verify me u have my hole life in them documents yet u seem unwilling to help or to even be honest
every thing u asked for u got and every time was a excuse then the last one was birth certificate.u refused the first 1 saying was in bad condition even though every thing was clearly visible ,and asked me to get a better one. so I did at my expense then u say sorry was a mistake.am not sure how this is allowed to happen
am all for security id etc but I cant give what I don't have I have never drove . yet I have sent away for my driving licence (provisinol) so even if casino cruise are that unwilling to accept anything I send. I sent for my driving licence that will take a few weeks not sure how long. but now am worried they will just ban my account before I get my driving licence am just so worried about this.
one more thing am just so upset at how easy casino,s can find a way not to let u withdraw...
regards beverly.
also I can and will send all the id I sent casino support if u need regards beverly.
also i must add as this is on my mind aswell only a month or so ago i made a withdrawal from a different casino actually in last few month i have made 2 from 2 casino,s both on this sites rep list...and i sent same documents as i have casino cruise actually no i sent less documents to the other 2 sites i did not send them my birth certificate and i did not send them medical card yet them 2 sites verified me sorted my withdrawell out within 48 hours so am just finding all this a bit strange i can also send post the names of them 2 sites if that is allowed.
anyway I won on casino cruise they asked fo id I sent what I allways send in hd quality I will add 1..PHONE BILL 2..BANK STATEMENTS....3...COUNCIL TAX BILL...
3....MY RENT ACCOUNT BILL...4...MEDICALL CARD....5..BANK CARD FRONT AND BACK
then I got a email saying there not clear enough need all 4 corners etc..so I redid them all all 4 cornes visible etc etc.
got reply back saying need photo id..i replyied back I don't drive I don't own a passport...
I got a reply saying can I send my birth certificate I did not really want to if am honest but I did.
got a reply saying its in bad condition can I send a better copy.by this time am just getting sick and down.
so I replyied ok I will get a new 1 so I got a new 1 payied 25pound to get it next day delivery thinking that will be the end of it.
how wrong was I. and I may add by this time am just so low and feeling like pulling my hair out.
I got a reply saying we don't accept birth certificates.
so they asked me to send birth certificate...etc etc then they say sorry was a mistake?
any ways I carried on playing with my winnings and won a bit more now I got a email saying send ID fast or we will ban or suspend your account.
am just so so down about this I was happy for that few seconds I won now all I have is stress.
am in my 50,s am pretty sure u can verify me u have my hole life in them documents yet u seem unwilling to help or to even be honest
every thing u asked for u got and every time was a excuse then the last one was birth certificate.u refused the first 1 saying was in bad condition even though every thing was clearly visible ,and asked me to get a better one. so I did at my expense then u say sorry was a mistake.am not sure how this is allowed to happen
am all for security id etc but I cant give what I don't have I have never drove . yet I have sent away for my driving licence (provisinol) so even if casino cruise are that unwilling to accept anything I send. I sent for my driving licence that will take a few weeks not sure how long. but now am worried they will just ban my account before I get my driving licence am just so worried about this.
one more thing am just so upset at how easy casino,s can find a way not to let u withdraw...
regards beverly.
also I can and will send all the id I sent casino support if u need regards beverly.
also i must add as this is on my mind aswell only a month or so ago i made a withdrawal from a different casino actually in last few month i have made 2 from 2 casino,s both on this sites rep list...and i sent same documents as i have casino cruise actually no i sent less documents to the other 2 sites i did not send them my birth certificate and i did not send them medical card yet them 2 sites verified me sorted my withdrawell out within 48 hours so am just finding all this a bit strange i can also send post the names of them 2 sites if that is allowed.
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