Well I have been playing on Casino.com for quite a few months, which is owned by Mansion.
After having a couple of wins, i decided to withdraw.
well that took a bit of time to sort out with all their withdraw rules.
Including sending them a copy of drivers Lic, Credit Card statement, etc.
A few of these items i felt uncomfortable sending.
Like most, they are quick to take your money, but very slow to hand it back,
and seems like a few hurdles put in your way.
Eventually i got most of my winnings.
I kept on playing got a win, then when i went to withdraw, it stated i can not with draw the full amount, but only $300, rest was due to some bonus, which i have no notifications.
Ok then i will take the $300, click withdraw and went into pending.
A few days goes past, i get a email stating my $300 withdraw has been declined, and i need to wager a further $11,000 odd dollars.
Hey What??????????
So i went and played with that $300 that was reversed, and added a few dollar in deposits and won $1000.
So I went to withdraw, it then stated i cant redraw the $1000 due to some bonuses, but i was able to enter $600 to redraw and went into pending.
Well I got the expected email, saying withdraw of $600 declined due to some bonuses. This is getting crazy..
So i contacted their support again.
Now what they have done now, is my account has been frozen for last 3 days, i cant log-in, and i agreed to freezing the account until they investigate.
When i have spoken to support on the phone, they say i have some active bonuses active, well i wish there was some statement in the account section about all this, there is none.
There support cant even tell me what these bonuses are.
I am being more than patient with them, but my fuse is burning away.
I hope some one from casino.com / mansion reads this and corrects the situation real fast.
Now with no notifications and bonuses summary and status, how do i know when a bonus is in effect or not?
These casinos are all software run, what check and balances are there for fair play?
Is anyone else having similar probs with casino.com or mansion??
If my account gets corrected soon to my satisfaction, i will gladly report this.
After having a couple of wins, i decided to withdraw.
well that took a bit of time to sort out with all their withdraw rules.
Including sending them a copy of drivers Lic, Credit Card statement, etc.
A few of these items i felt uncomfortable sending.
Like most, they are quick to take your money, but very slow to hand it back,
and seems like a few hurdles put in your way.
Eventually i got most of my winnings.
I kept on playing got a win, then when i went to withdraw, it stated i can not with draw the full amount, but only $300, rest was due to some bonus, which i have no notifications.
Ok then i will take the $300, click withdraw and went into pending.
A few days goes past, i get a email stating my $300 withdraw has been declined, and i need to wager a further $11,000 odd dollars.
Hey What??????????
So i went and played with that $300 that was reversed, and added a few dollar in deposits and won $1000.
So I went to withdraw, it then stated i cant redraw the $1000 due to some bonuses, but i was able to enter $600 to redraw and went into pending.
Well I got the expected email, saying withdraw of $600 declined due to some bonuses. This is getting crazy..
So i contacted their support again.
Now what they have done now, is my account has been frozen for last 3 days, i cant log-in, and i agreed to freezing the account until they investigate.
When i have spoken to support on the phone, they say i have some active bonuses active, well i wish there was some statement in the account section about all this, there is none.
There support cant even tell me what these bonuses are.
I am being more than patient with them, but my fuse is burning away.
I hope some one from casino.com / mansion reads this and corrects the situation real fast.
Now with no notifications and bonuses summary and status, how do i know when a bonus is in effect or not?
These casinos are all software run, what check and balances are there for fair play?
Is anyone else having similar probs with casino.com or mansion??
If my account gets corrected soon to my satisfaction, i will gladly report this.