Hello all,
I have been playing for a while with them over their phone app and it has been an entertaining experience. I have mainly been using their constant "no deposit-free spins" sms offers that I get bombarded with since I deposited £10 I think.
I've been trying my luck with their free spins offers with 0 result thus far but i had some fun so it doesn't really matter. What I just came to find out is that all those numerous no deposit-free spins bonuses that I've used had wagering requirements (which is normal) but regardless of my balance always ending at £0 or £0.01 said requirements remained and accumulated over a period of time which amounts now stands in the thousands. I made a small deposit today to play, got some free spins, won around £2 from them and realized the wagering is at over £2500 making it impossible to ever win unless I deposit and risk big.
I talked to live chat support and was told about this accumulation which can be removed but only IF you request it with a £0 or £0.01 balance. Since my balance isn't there I can't have it removed and my current deposit is held hostage of past wagering requirements accumulations. I would't mind at all their x40 deposit wagering being applied ONCE per bonus without accumulation.
I find this to be a completely insidious and pathetic practise to ensure players lose their deposits and forcing them to deposit big in order to clear any possible winnings they may already have.
Anyone playing over there be aware about this. Never had a withdraw with them so am unsure of that aspect too. This practice should not be allowed!
You reckon I could complain to the UK gaming board as they are licenced.
See Related Threads:
I have been playing for a while with them over their phone app and it has been an entertaining experience. I have mainly been using their constant "no deposit-free spins" sms offers that I get bombarded with since I deposited £10 I think.
I've been trying my luck with their free spins offers with 0 result thus far but i had some fun so it doesn't really matter. What I just came to find out is that all those numerous no deposit-free spins bonuses that I've used had wagering requirements (which is normal) but regardless of my balance always ending at £0 or £0.01 said requirements remained and accumulated over a period of time which amounts now stands in the thousands. I made a small deposit today to play, got some free spins, won around £2 from them and realized the wagering is at over £2500 making it impossible to ever win unless I deposit and risk big.
I talked to live chat support and was told about this accumulation which can be removed but only IF you request it with a £0 or £0.01 balance. Since my balance isn't there I can't have it removed and my current deposit is held hostage of past wagering requirements accumulations. I would't mind at all their x40 deposit wagering being applied ONCE per bonus without accumulation.
I find this to be a completely insidious and pathetic practise to ensure players lose their deposits and forcing them to deposit big in order to clear any possible winnings they may already have.
Anyone playing over there be aware about this. Never had a withdraw with them so am unsure of that aspect too. This practice should not be allowed!
You reckon I could complain to the UK gaming board as they are licenced.
See Related Threads:
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