London29461
Dormant account
- Joined
- Feb 19, 2020
- Location
- London
Hi all,
I have been viewing this forum for about a year but have signed up today due to an issue which I experienced at a land based casino yesterday evening to which I would appreciate your views.
I will start by mentioning that having viewed previous threads regarding self exclusion on this forum, I am conscious that it is a sensitive subject and there is an onus on the individual to ensure they refrain from gambling. I am well aware that I have failed in this instance and therefore more than willing to accept criticism in relation to this.
Around two years ago I made the decision to self exclude whilst in a large land based casino in East London. The manager I dealt with at the casino was extremely supportive and explained the process fully. I have since tried to visit the same casino on two occasions since but have been refused entry when I showed my ID. I have also tried to access a different casino in Central London but again was refused entry when asked to show ID. Both instances were dealt with extremely sensitively by the staff involved and I was pleased that the blocks put in place were working.
Yesterday evening I visited a casino in central London which is different to those mentioned previously and was able to gain access without being asked for ID. I was there for around 4 hours playing the slots only at the stake of £5 per spin. I was down around £1000 and was withdrawing cash from the cash machine within the casino. I hit a win' of £1700 and cashed out the ticket from the machine.
I took the ticket to the cash desk where I was asked to provide ID which I did. I was then approached by a manager, accompanied by a security guard who advised me that I needed to leave immediately. I asked if I would receive my winnings, or the amount which I have lost and was told no and to leave. I was provided with a slip of paper that states VSE deposit. Do not cash out without CSE auth. I am happy to post the slip but do not wish to contravene any naming rules. I was also provided with a business card for the casino with a generic enquiries email. The manager was extremely rude, unhelpful and condescending.
Could you please let me know your thoughts as to whether I should receive either my winnings or the deposited amount back from the casino? If any further information is required please let me know and thank you in advance for your assistance.
I have been viewing this forum for about a year but have signed up today due to an issue which I experienced at a land based casino yesterday evening to which I would appreciate your views.
I will start by mentioning that having viewed previous threads regarding self exclusion on this forum, I am conscious that it is a sensitive subject and there is an onus on the individual to ensure they refrain from gambling. I am well aware that I have failed in this instance and therefore more than willing to accept criticism in relation to this.
Around two years ago I made the decision to self exclude whilst in a large land based casino in East London. The manager I dealt with at the casino was extremely supportive and explained the process fully. I have since tried to visit the same casino on two occasions since but have been refused entry when I showed my ID. I have also tried to access a different casino in Central London but again was refused entry when asked to show ID. Both instances were dealt with extremely sensitively by the staff involved and I was pleased that the blocks put in place were working.
Yesterday evening I visited a casino in central London which is different to those mentioned previously and was able to gain access without being asked for ID. I was there for around 4 hours playing the slots only at the stake of £5 per spin. I was down around £1000 and was withdrawing cash from the cash machine within the casino. I hit a win' of £1700 and cashed out the ticket from the machine.
I took the ticket to the cash desk where I was asked to provide ID which I did. I was then approached by a manager, accompanied by a security guard who advised me that I needed to leave immediately. I asked if I would receive my winnings, or the amount which I have lost and was told no and to leave. I was provided with a slip of paper that states VSE deposit. Do not cash out without CSE auth. I am happy to post the slip but do not wish to contravene any naming rules. I was also provided with a business card for the casino with a generic enquiries email. The manager was extremely rude, unhelpful and condescending.
Could you please let me know your thoughts as to whether I should receive either my winnings or the deposited amount back from the casino? If any further information is required please let me know and thank you in advance for your assistance.