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Slow Pay Cannot Get Payment from Parasino.com

Discussion in 'Casino Complaints - Non-Bonus Issues' started by Tatters2613, Feb 17, 2015.

    Feb 17, 2015
  1. Tatters2613

    Tatters2613 Dormant account

    Occupation:
    Consultant
    Location:
    United Kingdom, Scotland
    Given me awful advice and lied to me. Only afterwards did I see on this website they did this to others before me and it's still un-resolved.

    I had £530 to withdraw. They told me to open a UKash account, withdraw to there and go to a cashpoint and get the money. I did this in good faith and UKash told me that as they'd been paid in Euros I couldn't use their cash withdrawal facility. I made it very clear to Parasino on the Live Chat I'm in the United Kingdom and was this an option and they said yes.

    I called them and this was told to me over the phone. I then spoke to Parasino who insisted UKash were "lying" and I could use their currency converter feature. They simply insisted UKash were wrong about thier own product!

    Anyway I then had to re-deposit the money back into my Pasrasino account via UKash deposits, and do a bank transfer. This will take 24 hours maximum to leave my betting account, and after that is with me in say 5/7 days. Bit of a pain but hey ho..

    It's still sitting there as a "pending" withdrawal in my account on Parasino and nobody responds to me on the Live Chat and they have no phone number.

    What to do to get my money back and then never use them again? The standard of the English language used on the Live Chat is laughable (it has actual made me laugh out-loud at my work desk at times) and they are very unhelpful and somewhat un-intelligent.

    How do I get my money back now I'm at this point?
     
  2. Feb 20, 2015
  3. matita

    matita Dormant account

    Occupation:
    not
    Location:
    england
    I see that parasino.com is advertised on askgablers, and if I were you I would post a complaint also on askgamblers. Normally casinos are more likely to respond to complaints posted on sites that are bringing new clients and want to avoid negative feedback as much as possible.

    For future reference, I also found the following post in casinomeister advising everyone not to play at parasino.com

    We've tried to raise these issues with the casino but received no response. Recently it seems someone at the casino has added us to their spam list, rather like they did to the players, and anything we send is bounced back as spam.
    Warning: Parasino (parasino.com, parasino1.com, parasino3.com) is not paying players. Casino refuses to respond to player complaints and all attempts at further communications are rejected. Players are strongly advised to avoid this casino.
     

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