tristan727
Banned user - violation of <a href="http://www.ca
- Joined
- May 31, 2006
- Location
- London
Hi,
Any advice appreciated, even if you think it's not worth pursuing...
To sum up;
-Received account-specific promo email - 20% upto $200 , specifically saying is valid for BJ.
-checked link for terms provided & nothing related to the code given, all were slots only, so basically the wrong terns - general terms provided no clue either.
- so I emailed c.s. to clarify the terms.
-they advised I needed to wager 25x b.
-I then deposited & wagered it over $5k, then checked account to see if was released from any wagering restrictions - I wasn't.
- casino manager called, after several emails to their staff yielded nothing -he said I was given wrong terms (should be 25x dep.& bonus - or 150x bonus!) and apparently they were clear enough on the website, but he agreed to remove the bonus, and free up account, only after I advised I deposited after email with wrong terms.
- find to my horror only deposit returned, not the winnings I had made,
both the bonus & winnings had been voided.I had therefore wagered over $5k with no chance of winning, only losing.
-emailed again, then he called back and said he couldnt have seen gameplay and or winnings, when he cancelled the bonus - so he'd look into getting winnings restored and get back to me.
- a week later I email asking for update, he claims basically said no such thing & outlined reasons why I not getting my winnings back.
Any advice appreciated, even if you think it's not worth pursuing...
To sum up;
-Received account-specific promo email - 20% upto $200 , specifically saying is valid for BJ.
-checked link for terms provided & nothing related to the code given, all were slots only, so basically the wrong terns - general terms provided no clue either.
- so I emailed c.s. to clarify the terms.
-they advised I needed to wager 25x b.
-I then deposited & wagered it over $5k, then checked account to see if was released from any wagering restrictions - I wasn't.
- casino manager called, after several emails to their staff yielded nothing -he said I was given wrong terms (should be 25x dep.& bonus - or 150x bonus!) and apparently they were clear enough on the website, but he agreed to remove the bonus, and free up account, only after I advised I deposited after email with wrong terms.
- find to my horror only deposit returned, not the winnings I had made,
both the bonus & winnings had been voided.I had therefore wagered over $5k with no chance of winning, only losing.
-emailed again, then he called back and said he couldnt have seen gameplay and or winnings, when he cancelled the bonus - so he'd look into getting winnings restored and get back to me.
- a week later I email asking for update, he claims basically said no such thing & outlined reasons why I not getting my winnings back.