I won $250 after playing free spins at Cabaret Club and withdrew $100 on 5 March (max cashout according to their rules). I left the remaining balance in my account and left the casino.
On 7 March I received an email telling me that I had breached the promotional terms and that the remainder will be confiscated, which leaves me with $100. This strikes me as odd, because I never cashed out $250.
I then checked my transaction history and it shows that on 7 March a withdrawal has been made of $250 - and this is my problem: someone at the casino has manually changed my $100 withdrawal to a $250 withdrawal, hence the email referred to above...
I spent quite some time at Live Chat explaining that someone must have had access to my account in order to change my withdrawal. They ignore my question and play stupid, referring to the bonus terms. They try to get someone from the financial dept., but again refer to the bonus terms. The problem is of course NOt the $100 max cashout, I am familiar with the rules. What troubles me is that my $100 withdrawal on 5 March was manually changed to $250 on 7 March.
What do you guys think? Honestly, I think it's a bit frightening. I have a copy of the live chat (mostly in Dutch) and a screenshot from the transaction history.
On 7 March I received an email telling me that I had breached the promotional terms and that the remainder will be confiscated, which leaves me with $100. This strikes me as odd, because I never cashed out $250.
I then checked my transaction history and it shows that on 7 March a withdrawal has been made of $250 - and this is my problem: someone at the casino has manually changed my $100 withdrawal to a $250 withdrawal, hence the email referred to above...
I spent quite some time at Live Chat explaining that someone must have had access to my account in order to change my withdrawal. They ignore my question and play stupid, referring to the bonus terms. They try to get someone from the financial dept., but again refer to the bonus terms. The problem is of course NOt the $100 max cashout, I am familiar with the rules. What troubles me is that my $100 withdrawal on 5 March was manually changed to $250 on 7 March.
What do you guys think? Honestly, I think it's a bit frightening. I have a copy of the live chat (mostly in Dutch) and a screenshot from the transaction history.