Hi there,
So like many people I have had my ups and downs with gambling. The downs to the extent where I self excluded myself from numerous websites permanently a few years ago! It would be impossible to list/remember them all because it was a spree!
I have been betting and playing with Bwin.com on my account where I deposited numerous times and lost every time. Anyhow, I accidentally logged onto my old account (my new account and old account have 1 digit different) and realized my old account was under PERMANENT self exclusion for problem gambling.
I then rang the customer services who informed me the reason I was able to bet is because.
1. The address on my excluded account was my University address and different to my new account.
2. The name was Tom instead of Thomas'
They then told me that I had broken strict T and A's and instantly locked my account. I then proceeded to question them what happened if I had won any money? they told me it would be completely void and not paid to myself.
Now SURELY if they would not pay winnings that would make all my bets and the money I spent void, therefor they should refund my deposits?!
They felt uneasy to question this and told me they would be in contact with me in 72 hours.
I am also previously excluded from more bwin partner sites such as partypoker.
My question is..
Where do I stand on getting my deposits back?
Please no trolls, IF my account was not locked and I was eligible to withdraw winnings this would not be a problem.
Kind regards,
So like many people I have had my ups and downs with gambling. The downs to the extent where I self excluded myself from numerous websites permanently a few years ago! It would be impossible to list/remember them all because it was a spree!
I have been betting and playing with Bwin.com on my account where I deposited numerous times and lost every time. Anyhow, I accidentally logged onto my old account (my new account and old account have 1 digit different) and realized my old account was under PERMANENT self exclusion for problem gambling.
I then rang the customer services who informed me the reason I was able to bet is because.
1. The address on my excluded account was my University address and different to my new account.
2. The name was Tom instead of Thomas'
They then told me that I had broken strict T and A's and instantly locked my account. I then proceeded to question them what happened if I had won any money? they told me it would be completely void and not paid to myself.
Now SURELY if they would not pay winnings that would make all my bets and the money I spent void, therefor they should refund my deposits?!
They felt uneasy to question this and told me they would be in contact with me in 72 hours.
I am also previously excluded from more bwin partner sites such as partypoker.
My question is..
Where do I stand on getting my deposits back?
Please no trolls, IF my account was not locked and I was eligible to withdraw winnings this would not be a problem.
Kind regards,