Pleased to say that a withdrawal which was actioned SIX months ago from Boyle Sports was finally received today. They somehow lost the money, yet couldn't find it until they ran a payment trace last week.
They refused on no less than four occasions to open a official complaint (by e-mail and postal mail) - it was only the threat of a small claims court last week which prompted them to pay.
An official complaint will be made to the UK Gambling Commission in due course as they refused to deal with customer complaint and provide a reason why the process took too long.
Their final e-mail today:
--
As discussed with you last night, I have processed a same day bank transfer for you for the £<REMOVED>. You should have those funds later today.
I have also looked into why the funds could not be found and the reason it seems to be is because the funds should on our side and on our back office as successful and when that was checked we could not do a trace on it as it was not 10 working days. I understand that you did contact us several times after that and more should have been done and I apologise for this as it could have been resolved much earlier for you.
Unfortunately there is nothing that we can do for you in monetary terms for the charges you incurred on your bank.
If there is anything else we can help you with, please do not hesitate to contact us. We will be happy to help you.
--
They refused on no less than four occasions to open a official complaint (by e-mail and postal mail) - it was only the threat of a small claims court last week which prompted them to pay.
An official complaint will be made to the UK Gambling Commission in due course as they refused to deal with customer complaint and provide a reason why the process took too long.
Their final e-mail today:
--
As discussed with you last night, I have processed a same day bank transfer for you for the £<REMOVED>. You should have those funds later today.
I have also looked into why the funds could not be found and the reason it seems to be is because the funds should on our side and on our back office as successful and when that was checked we could not do a trace on it as it was not 10 working days. I understand that you did contact us several times after that and more should have been done and I apologise for this as it could have been resolved much earlier for you.
Unfortunately there is nothing that we can do for you in monetary terms for the charges you incurred on your bank.
If there is anything else we can help you with, please do not hesitate to contact us. We will be happy to help you.
--