mojo
Dormant account
- Joined
- Nov 25, 2007
- Location
- East Coast
It's the end of the month and no spending money so yep, you guessed it, I was bored. I deposit at this casino and began a chat. As it went on I became curious as how they credit bonuses so I asked. Thought I'd share with you all..
Chat Started at 2008-SEP-29 5:24:14 (GMT +02:00)
Paula welcome to the Support Desk. An Operator will be with you shortly.
Jake : Good day Paula, you've come through to Jake. How can I help you?
Paula : hi jake. my account number is xxx
Jake : How can I assist?
Paula : i'm not sure if i am eligable for any bonuses but i havnt heard from you guys in awhile so thought i'd check
Paula : hope you don't mind
Jake : I need to confirm the following for security purposes:
Jake : 1)Full names 2)Date of birth 3)Registered e-mail address 4)Physical address
Paula : this
Paula : that
Paula : the other thing
Jake : Please hold for a minute for me while I investigate this query.
Paula : thank you
Jake : Paula I checked on this account, and it would require a few more purchases before I could credit any Free Money bonus.
Paula : ok ty
Jake : I can however suggest the 150% Sign-up Match at xxxxx on your first purchase up to $100.
Paula : could you tell me how much i've purchased this year
Jake : Please hold.
Paula : ty
Jake : In total you you have purchased $2497.74 this year thus far.
Paula : ok, sorry to bother you but I am curious. how much have you given me in bonus credits this year?
Jake : We have credited you $267.79.
Paula : so that is a little over 10%. is that the norm?
Jake : From the Support desk side it is roughly 10% that we are allowed to credit. The Marketing Company has higher Purchase Match offers that they e-mail players.
Paula : ok, i understand, i think. lol
Paula : thank you for your help jake.
Paula : i don't get these email offers
Paula : and i click the promos but don't receive any results
Paula : so i am stuck at 10% unless i deposit more. is that right?
Jake : I will notify the Marketing Company for you Paula.
Paula : ok, no problem. i was just curious
Jake : Hopefully they will start e-mailing you Purchase Match offers soon.
Paula : you've been very helpful and i won't take up any more of your time.
Paula : have a great night.
Client has left the session.
Chat ended at 2008-SEP-29 5:41:48 (GMT +02:00)
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