Slow Pay BitDice Casino delaying withdrawal

[chestercali]

Hi,

Is there an active rep on here?

I found this casino from browsing this forum and decided to sign up last month. I won some money and requested a withdrawal which took awhile, so I contacted live support who confirmed I would receive it within 24 - 72 hours, which was received on the 3rd day, so no issues.

Two weeks ago I decided to make another deposit and won some money and requested a withdrawal, which has yet to be received. Each time I contact their support team I receive the same response - "we will ping the financial team". The moderators on the main chat claim that there is only one person that processes the withdrawals and no one can give me any more detail on what the hold up is. These aren't massive winnings and my 2nd withdrawal is actually 50% less than the original withdrawal, so can't see any reason for this flagging.

Any help would be much appreciated .

Thanks

 

[Casinomeister]

Yes, there is a casino rep. He is here - and I will notify him that you've posted a complaint.
Mike_BitDice

If he doesn't respond right away (within 24hrs), please submit a PAB by opening a ticket, and we will look into it.

 

[Mike_BitDice]

Hello everyone
Chester, could you provide me with your player ID and email you used for registration in PM message, so I can check what is the status of your withdrawal.

Regards
Mike

 

[chestercali]

Yes, there is a casino rep. He is here - and I will notify him that you've posted a complaint.
Mike_BitDice

If he doesn't respond right away (within 24hrs), please submit a PAB by opening a ticket, and we will look into it.

Thanks

Hello everyone
Chester, could you provide me with your player ID and email you used for registration in PM message, so I can check what is the status of your withdrawal.

Regards
Mike

Hi Mike,

I’ve pinged you across the details.

Thanks

 

[chestercali]

@Mike_BitDice Did you receive my message as I haven’t had a response. Also getting the usual reply from live chat.

 

[Mike_BitDice]

Hey Chester
Yes, thank you for providing information, I checked the status of your withdrawal and it should be processed by the end of this week.

Apologies for delay from our side


Regards
Mike

 

[chestercali]

Hi Mike,

Thanks, hope you’re right!

 

[chestercali]

Hi @Mike_BitDice

Is there an update on this please?

Concerning that there’s a few people waiting in the live chat on withdrawals too. I’ve also been told that withdrawals aren’t processed on a weekend, meaning this will be falling into the 3rd week without receiving my funds.

 

[chestercali]

Hi @Mike_BitDice

You can discard my previous message, the payment has finally come through .

 

[Mike_BitDice]

Hey Chester
Glad to hear that issue was resolved