I have used Betsson.com for about one week. I have depositet about € 2500, and cash`d out about € 3200.
But there are some issues.
I had a pending withdrawal of € 755. I contacted live chat and asked if they could flush the pending. They told me "Your withdrawal will be processed soon". I assumed this was a "yes", but some hours later it was still pending. I sent a mail and asked why they did not flush. The answer I got was "All the withdrawals will be processed by our payments department within 24 hours from the moment you have requested the withdrawal." They did not answer my question, so I guess they don't flush on a players request. Not good.
As a player on Betsson, you have several internal account. Betting/casino/bingo etc. That is quite normal. When you do a deposit, it will go into the betting account, witch are the "main account", and you will need to transfer to casino/bingo/poker or whatever. I had € 300 in my casino account witch I transferred to my betting account, but I chanced my mind, so I transferred it back to my casino account. Guess what? The amount of € 300 had suddenly been turned into € 298. I tried it again, and the same thing happened. Betsson is profiting when you are transferring between these accounts. This is because my betting account is in Norwegian Kroner, and my casino account is in Euros. They probably has this system, so they can profit on currency transfers (even thou no currency in reality has been transferred, it is just internal). I have never seen this before.
So I did my first withdrawal of 6000 Norwegian Kroner, about € 755 (VISA-card withdrawal). The same card as I used to deposit. What happened? I got my withdrawal but the amount was "only" about 726, a difference of - € 29. This has never happened to me before, so I asked live support. The man looked into my Betsson account and told me "there seems that we have made an mistake, please take a screenshot from your bank account, and we will look into it". I did this. Some hours later, another man called "Magnus", sent me a mail and he blamed my bank. He told me that my bank had taken a currency fee. This has happened on every withdrawal I have done from Betsson the last week. My bank has never taken this "fee" before when I have done withdrawal from other casinos. As mentioned, I have cashed out € 3200. A lot of fees for me.
Betsson even has a fee when you are depositing money.
What do you think ?
But there are some issues.
I had a pending withdrawal of € 755. I contacted live chat and asked if they could flush the pending. They told me "Your withdrawal will be processed soon". I assumed this was a "yes", but some hours later it was still pending. I sent a mail and asked why they did not flush. The answer I got was "All the withdrawals will be processed by our payments department within 24 hours from the moment you have requested the withdrawal." They did not answer my question, so I guess they don't flush on a players request. Not good.
As a player on Betsson, you have several internal account. Betting/casino/bingo etc. That is quite normal. When you do a deposit, it will go into the betting account, witch are the "main account", and you will need to transfer to casino/bingo/poker or whatever. I had € 300 in my casino account witch I transferred to my betting account, but I chanced my mind, so I transferred it back to my casino account. Guess what? The amount of € 300 had suddenly been turned into € 298. I tried it again, and the same thing happened. Betsson is profiting when you are transferring between these accounts. This is because my betting account is in Norwegian Kroner, and my casino account is in Euros. They probably has this system, so they can profit on currency transfers (even thou no currency in reality has been transferred, it is just internal). I have never seen this before.
So I did my first withdrawal of 6000 Norwegian Kroner, about € 755 (VISA-card withdrawal). The same card as I used to deposit. What happened? I got my withdrawal but the amount was "only" about 726, a difference of - € 29. This has never happened to me before, so I asked live support. The man looked into my Betsson account and told me "there seems that we have made an mistake, please take a screenshot from your bank account, and we will look into it". I did this. Some hours later, another man called "Magnus", sent me a mail and he blamed my bank. He told me that my bank had taken a currency fee. This has happened on every withdrawal I have done from Betsson the last week. My bank has never taken this "fee" before when I have done withdrawal from other casinos. As mentioned, I have cashed out € 3200. A lot of fees for me.
Betsson even has a fee when you are depositing money.
What do you think ?