Just deposited to betphoenix without a bonus, Deposited via Neteller and then attempted to withdraw and a Red Box appeared stating that it is not a withdrawal option and to contact support by telephone
So I contacted Live Support and this is the conversation.
Please wait for a site operator to respond.
You are now chatting with 'Otto'
Otto: Hi Roy! Hope you're doing well today.
Otto: How may I be of assistance?
Roy: Hi- I have just requested a withdrawal and it said you do not process to Neteller although I deposited by Neteller
Roy: What is that all about ????
Otto: Just one moment while I review the account.
Roy: And this is the only casino I have played at that charges a fee to withdraw to Neteller a withdrawal fee of $20 ????
Otto: First payout is Free.
Otto: We do have Neteller withdrawal as an option.
Otto: Are we not able to pull it up in the Cashier drop down list?
Roy: It came as a red box saying it is not an option
Otto: Okay, in this case. Lets send our request to Payouts@betphoenixcasino.com
Roy: I will try again
Otto: Great, if not we can definitely send the email
Roy: The NeTeller payout method is currently not supported. We apologize for any inconvenience and request you go back and select another method or contact Customer Services to request this payout method over the phone
Roy: You will send the email ?
Otto: YOu have to send the email.
Roy: This is ridiculous
Roy: How long will they take to respond ?
Otto: 24 hours
Roy: Ok- In that case I will withdraw the whole amount
Otto: Wonderful!
Otto: Anything else I may be of assistance?
Roy: Thats it thanks
Otto: Thank you for chatting. Good bye.
Chat session has been terminated by the site operator.
Any one had problems with this Casino? Thanks
So I contacted Live Support and this is the conversation.
Please wait for a site operator to respond.
You are now chatting with 'Otto'
Otto: Hi Roy! Hope you're doing well today.
Otto: How may I be of assistance?
Roy: Hi- I have just requested a withdrawal and it said you do not process to Neteller although I deposited by Neteller
Roy: What is that all about ????
Otto: Just one moment while I review the account.
Roy: And this is the only casino I have played at that charges a fee to withdraw to Neteller a withdrawal fee of $20 ????
Otto: First payout is Free.
Otto: We do have Neteller withdrawal as an option.
Otto: Are we not able to pull it up in the Cashier drop down list?
Roy: It came as a red box saying it is not an option
Otto: Okay, in this case. Lets send our request to Payouts@betphoenixcasino.com
Roy: I will try again
Otto: Great, if not we can definitely send the email
Roy: The NeTeller payout method is currently not supported. We apologize for any inconvenience and request you go back and select another method or contact Customer Services to request this payout method over the phone
Roy: You will send the email ?
Otto: YOu have to send the email.
Roy: This is ridiculous
Roy: How long will they take to respond ?
Otto: 24 hours
Roy: Ok- In that case I will withdraw the whole amount
Otto: Wonderful!
Otto: Anything else I may be of assistance?
Roy: Thats it thanks
Otto: Thank you for chatting. Good bye.
Chat session has been terminated by the site operator.
Any one had problems with this Casino? Thanks