Betphoenix Casino- Do they pay ?

[roygen]

Just deposited to betphoenix without a bonus, Deposited via Neteller and then attempted to withdraw and a Red Box appeared stating that it is not a withdrawal option and to contact support by telephone

So I contacted Live Support and this is the conversation.

Please wait for a site operator to respond.

You are now chatting with 'Otto'

Otto: Hi Roy! Hope you're doing well today.

Otto: How may I be of assistance?

Roy: Hi- I have just requested a withdrawal and it said you do not process to Neteller although I deposited by Neteller

Roy: What is that all about ????

Otto: Just one moment while I review the account.

Roy: And this is the only casino I have played at that charges a fee to withdraw to Neteller a withdrawal fee of $20 ????

Otto: First payout is Free.

Otto: We do have Neteller withdrawal as an option.

Otto: Are we not able to pull it up in the Cashier drop down list?

Roy: It came as a red box saying it is not an option

Otto: Okay, in this case. Lets send our request to Payouts@betphoenixcasino.com

Roy: I will try again

Otto: Great, if not we can definitely send the email

Roy: The NeTeller payout method is currently not supported. We apologize for any inconvenience and request you go back and select another method or contact Customer Services to request this payout method over the phone

Roy: You will send the email ?

Otto: YOu have to send the email.

Roy: This is ridiculous

Roy: How long will they take to respond ?

Otto: 24 hours

Roy: Ok- In that case I will withdraw the whole amount

Otto: Wonderful!

Otto: Anything else I may be of assistance?

Roy: Thats it thanks

Otto: Thank you for chatting. Good bye.

Chat session has been terminated by the site operator.

Any one had problems with this Casino? Thanks

 

[takethemoney]

I haven't heard anything bad and I have played there. The only issue I have had is the low comp point values / accumulation rate, but I have not heard of anyone not getting paid. I've never cashed out. Also, there is a rep here named NicolasJohnson who is a nice guy and very helpful.

 

[roygen]

I haven't heard anything bad and I have played there. The only issue I have had is the low comp point values / accumulation rate, but I have not heard of anyone not getting paid. I've never cashed out. Also, there is a rep here named NicolasJohnson who is a nice guy and very helpful.

Thanks- I actually tried to find a Rep On here before I posted on the main forum but could not find Betphoenix on the "contact a reps" page. Thanks for the info - I will contact him via PM.

 

[anniemac]

Took me 5 days to get my withdrawal to QT. Would have been about 8 but bugged them so bad I think they paid me earlier than they wanted.

Payout time is 5-7 days with a 5 day hold for cc deposits to clear. I deposited thru QT. They also don't process on weekends.

This was last week. Right now, they aren't top of my list.

 

[SlotsLover]

bet phoenix is a good payer

Hi,

I have been playing with betphoenix for quite some time now and have found them to be a very good payer. Generally within a few days.

Also, they are affiliated with betphoenix sportsbook, which has an excellent reputation and has paid me in good order for many years.

Now, I am not saying they pay next day always, but I never have any worry when betphoenix owes me.

In my opinion, they are an outstanding casino.

 

[roygen]

Screen Shot withdrawal error

Screenie for Nicolas Johnson

 

[SlotsLover]

They have paid me with usemywallet and moneygram/western union.

I don't know anything about their ability to pay with neteller.

 

[takethemoney]

roygen, do you not have a QuickTender account? (UseMyWallet) They are by invitation only, but certainly one of the casinos you belong to would set you up if you asked.

 

[NicolasJohnson]

Hi Guys and Gals,

It is kinda late here (1am), so I'm not really in a mental state to check into this (I know at this time I'm bound to make a mistake ). But I promise to be on this as soon as I get in in the morning in a 8-9 hours from now.

Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliate Manager

 

[greasemonkey]

They have a guy named Dean who is really helpful and handles the payouts. I also think this is a top rate casino because they make every effort to pay and pay in a timely manner plus they are very friendly but not too much so that it is irritating. I like them a ton.

 

[vinylweatherman]

Hi Guys and Gals,

It is kinda late here (1am), so I'm not really in a mental state to check into this (I know at this time I'm bound to make a mistake ). But I promise to be on this as soon as I get in in the morning in a 8-9 hours from now.

Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliate Manager

Whilst this issue does not affect US players, it could lose you players from over here. A fee of $20 is bad enough in itself, but to deposit by Neteller and find that withdrawal by Neteller is not possible would make this casino a strict "no-go" for me.

 

[roygen]

roygen, do you not have a QuickTender account? (UseMyWallet) They are by invitation only, but certainly one of the casinos you belong to would set you up if you asked.

Thanks

I only have a Neteller account, to be honest this is the first time i have had a problem withdrawing to Neteller.

This problem stems from the Casino.

Have Nicolas Johnson on the case, so hope fully the issues will be resolved quickly.

 

[vinylweatherman]

Thanks

I only have a Neteller account, to be honest this is the first time i have had a problem withdrawing to Neteller.

This problem stems from the Casino.

Have Nicolas Johnson on the case, so hope fully the issues will be resolved quickly.

This is a pretty unusual problem, since you should only NEED a Neteller account for both deposits & withdrawals. Neteller was set up specifically to deal with online money transfer between players and gambling portals, other methods are NOT tuned to these needs, and are not as good as Neteller can be when working properly.
Many alternative deposit methods do not themselves support withdrawals, since they are designed for purchasing goods and service, and one way flow of money between customer and merchant. Players have to find alternative methods to receive any winnings, and this can be troublesome.

 

[reda]

you really should ask the casino to put in a request for a q t account. ive played at betphoenix and i really like them. i havent made a withdrawl yet. but then again i have only made a couple of deposits into the casino so far.

 

[Marie2473]

Whats up with the $20 fee for withdrawls?? That would indeed keep me from depositing there....

 

[NicolasJohnson]

Hi,

We were conducting system maintenance when our Neteller payout method was re-set to the Sportsbook's standard.

You can now request neteller payouts from within the cashier and there is no fee. Sorry for the inconvenience.

Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliate Manager

 

[KasinoKing]

you really should ask the casino to put in a request for a q t account.

Isn't Quick Tender ONLY available to USA players?

KK

 

[roygen]

I tried to request this withdrawal 2 days ago, I would appreciate it if this is taken into consideration with reference to your withdrawal time frames. Thanks.

I think it might be a good idea to inform your CS staff when any maintenance is being carried out, and just to let it be known - I was not impressed at all about how the CS rep or maybe his supervisor handled the situation.

Hi,

We were conducting system maintenance when our Neteller payout method was re-set to the Sportsbook's standard.

You can now request neteller payouts from within the cashier and there is no fee. Sorry for the inconvenience.

Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliate Manager