Betfred

[Bigj]

So I created a betfred account, deposited £20 then they closed the account because I’d excluded with them before.

I’d forgot I’d excluded with them, it was years ago, they say it wasn’t picked up instantly as I used a different address as I’ve moved since when I excluded on there but everything else was the same.

They are refusing to refund my deposit, which was only £20 because they’re saying I intentionally used a different address, which I didn’t I’ve genuinely moved house and forgot I’d excluded with betfred as it was years ago.

Now I know it’s only £20 but it’s the principle, can they really just refuse to give it back? It was a genuine mistake.

 

[TheAddict]

Unfortunately [for you] our system doesn't notify us of alerts to possible previously excluded players before [fortunately, for us] they have handed us some free money. Unfortunately [for us] it was only a £20 transaction this time. Thanks anyway.

-Betfred.

 

[pinnit2014]

They're probably still raging over the Court case they lost so are resorting to stealing a 20 here, a 20 there.

Baby steps.