- Joined
- Jan 20, 2004
- Location
- Saltirelandia
We received a PAB wherein a player claimed to have deposited €300, received a 100% "match deposit" bonus, worked their balance up to €4000, requested a withdrawal and was locked out of the casino. The casino people quoted item 7.3 from the Terms which included the following:
This is "spirit of the bonus" stuff and an unreasonable policy toward players. After we received the player's PAB we tried several times over the course the next six weeks or so to get a response from Betclic. They received every attempt and ignored the lot, never once responding.
Warning: Betclic is imposing "spirit of the bonus" Terms without warning or explanation. They are ignoring player and third-party attempts to raise and discuss these issues. Player are advised to avoid Betclic until their policies change and their Support is more responsive to player's complaints.
... if in BetClic’s discretion, there is suspicion of abuse (for instance, where a deposited amount has not been used for an appropriate level of game play ....
This is "spirit of the bonus" stuff and an unreasonable policy toward players. After we received the player's PAB we tried several times over the course the next six weeks or so to get a response from Betclic. They received every attempt and ignored the lot, never once responding.
Warning: Betclic is imposing "spirit of the bonus" Terms without warning or explanation. They are ignoring player and third-party attempts to raise and discuss these issues. Player are advised to avoid Betclic until their policies change and their Support is more responsive to player's complaints.