Fleur-De-Lis
Senior Member
- Joined
- Dec 11, 2007
- Location
- CY
Hi all,
I was happily wagering away all weekend (as per 'Major Wager' promo terms, run by Betat casino on an ongoing basis) hoping to find a nice cashback credited to my account on Monday, but apparently this was not going to happen. Naturally, there was no announcement or email or any other notice of any kind, but when I checked today I found that their promo page is empty. Live support could give no useful info except that 'we hope we shall run more promos in future', and, honestly speaking, I am slightly aggravated by this attitude. Why not inform your players that you experience issues and have to discontinue all promo offers? I am sure it would be understood right and appreciated by most loyal players, but now I feel silly because I spent 3 days chasing a bonus I was never going to get... might as well deposit elsewhere and have fun.
P.S. Maybe it is only for my location/betat.co.uk version of the site? Any other experience from other countries? Thanks for sharing!
I was happily wagering away all weekend (as per 'Major Wager' promo terms, run by Betat casino on an ongoing basis) hoping to find a nice cashback credited to my account on Monday, but apparently this was not going to happen. Naturally, there was no announcement or email or any other notice of any kind, but when I checked today I found that their promo page is empty. Live support could give no useful info except that 'we hope we shall run more promos in future', and, honestly speaking, I am slightly aggravated by this attitude. Why not inform your players that you experience issues and have to discontinue all promo offers? I am sure it would be understood right and appreciated by most loyal players, but now I feel silly because I spent 3 days chasing a bonus I was never going to get... might as well deposit elsewhere and have fun.
P.S. Maybe it is only for my location/betat.co.uk version of the site? Any other experience from other countries? Thanks for sharing!