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Betat discontinued all bonuses without any notice?

Discussion in 'Casino Complaints - Bonus Issues' started by Fleur-De-Lis, Mar 19, 2018.

    Mar 19, 2018
  1. Fleur-De-Lis

    Fleur-De-Lis Senior Member MM

    Hi all,
    I was happily wagering away all weekend (as per 'Major Wager' promo terms, run by Betat casino on an ongoing basis) hoping to find a nice cashback credited to my account on Monday, but apparently this was not going to happen. Naturally, there was no announcement or email or any other notice of any kind, but when I checked today I found that their promo page is empty. Live support could give no useful info except that 'we hope we shall run more promos in future', and, honestly speaking, I am slightly aggravated by this attitude. Why not inform your players that you experience issues and have to discontinue all promo offers? I am sure it would be understood right and appreciated by most loyal players, but now I feel silly because I spent 3 days chasing a bonus I was never going to get... might as well deposit elsewhere and have fun.

    P.S. Maybe it is only for my location/betat.co.uk version of the site? Any other experience from other countries? Thanks for sharing!
  2. Mar 19, 2018
  3. miso

    miso Meister Member MM

    I've had the same issue, you might remember the 100 spins on Friday, when you deposit 50 euro during the week. I didn't get the spins on Friday so went to chat and they said it was discontinued. Big "but" though...agent told me they're sorry and said he's going to issue me a bonus. Credited me 50 with 10x WR, so I was obviously happy with that.
  4. Mar 19, 2018
  5. SpinUk

    SpinUk Senior Member MM PABnonaccred

    They told me there was “technical problems” with their bonuses.

    Sergey on chat has made Igor aware of the thread - he confirmed its definately a technical issue and not a managment decision.
    Last edited: Mar 19, 2018
    Jasminebed likes this.

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