Hi,
I'm new to online gambling so I am wondering if what happened to me today is normal or if any of you have experienced something like this before.
I have registered with bet365 because their rating at your site is very good. I claimed my welcome bonus and played slots, respecting their terms, meaning I did not bet more than the limit and I did not play any of the slots that are excluded from playing when using a bonus.
Yesterday I lost the rest of my money including the bonus and today I got an email from bet365 saying, that I am banned from playing any more bonuses. They did not give me any reasons as to why I was banned so I contacted their live chat. I asked them what I did wrong and why they banned me from receiving bonuses. They replied that they do not know the answer to that. So I asked „Who do I have to contact so they can explain to me why this happened and why I did wrong“. The answer to that was simply „nobody“. I think that is very unhelpful and unfriendly behaviour from bet365.
I don't care so much if I can play there or not, since there are so many casinos out there. I would just like to know why that happened and what I did wrong to get banned from the bonus. Maybe any of you have an idea what happened or maybe you experience something similar before.
I'm new to online gambling so I am wondering if what happened to me today is normal or if any of you have experienced something like this before.
I have registered with bet365 because their rating at your site is very good. I claimed my welcome bonus and played slots, respecting their terms, meaning I did not bet more than the limit and I did not play any of the slots that are excluded from playing when using a bonus.
Yesterday I lost the rest of my money including the bonus and today I got an email from bet365 saying, that I am banned from playing any more bonuses. They did not give me any reasons as to why I was banned so I contacted their live chat. I asked them what I did wrong and why they banned me from receiving bonuses. They replied that they do not know the answer to that. So I asked „Who do I have to contact so they can explain to me why this happened and why I did wrong“. The answer to that was simply „nobody“. I think that is very unhelpful and unfriendly behaviour from bet365.
I don't care so much if I can play there or not, since there are so many casinos out there. I would just like to know why that happened and what I did wrong to get banned from the bonus. Maybe any of you have an idea what happened or maybe you experience something similar before.