Bet24 Issues

[Osloking]

Just wanted to share this experince with bet24 to you guys.

The way this casino-sportbook-poker company operates is just not acceptable.

1. they accept VISA deposits and lot of other deposit method but only withdraw to entropay or neteller

2. they say they are eCOGRA approved but this is lie as i talked to Tex from eCOGRA and he comfirmed that this is not the case "Bet24 is not an eCOGRA approved site and as such we cannot become involved in the resolution of your dispute.Regards,Tex"

3. they reversed my withdraw 4 times and currency exchange to it, "security thing" i was member for 5 years, cmon..

4. deposit fees on all deposits

i closed my account at bet24 for 5-6 months ago now and i dont recommend this place to no one.

 

[The Dude]

Could you please post the URL where they say they are an eCOGRA member? I can't find it. Thanks!

 

[Osloking]

Could you please post the URL where they say they are an eCOGRA member? I can't find it. Thanks!

They had on "about us" but i cant see it now, but they have their logo on their site :

 

[rainmaker]

Hello Osloking.

As you know, there are different logos for different eCOGRA approvals. It is pretty hard to see what kind of an approval logo they are using there.

If it for example says Certified Software, then it may be OK since I believe Net Entertainment is certified by eCOGRA.

Do you know what the logo says?

 

[Osloking]

Hello Osloking.

As you know, there are different logos for different eCOGRA approvals. It is pretty hard to see what kind of an approval logo they are using there.

If it for example says Certified Software, then it may be OK since I believe Net Entertainment is certified by eCOGRA.

Do you know what the logo says?

Hi Rainmaker hope you having nice start for the december!

i belive it says "randomness reviews" but am not sure

i zoomed in :

 

[rainmaker]

I asked their CS. They confirmed it says "Randomness Reviews"

 

[Osloking]

I asked their CS. They confirmed it says "Randomness Reviews"

Thanks Rainmaker, but i dont understand what this means?

 

[Nifty29]

/derail

How do you spill a bordspill?...and isn't that frowned upon in most societies??

/derail

 

[P.V.]

It could be the miss guidance from affiliate sites, doing a simple search I found this.

Facts

o Brand: Bet24
o Domain:Bet24.com
o Browser: yes
o Download: yes
o Software: NetEnt
o Minimum deposit: €15
o Currencies: CZK, EUR, DKK, PLN, USD, GBP, LVL, LTL, NOK, EEK, HUF, SEK
o Company: MTG
o Founded: 2001
o License(s): A & G A
o Verification by: eCOGRA
o Languages: Pol, Dan, Ita, Lit, Est, Dut, Fre, Eng, Swe, Fin, Gr, Ger, Lat, Spa, Hun, Nor
o Accepts USA players: No
o Support Speed: Fas

It clearly states that verification has been made by eCogra.

o # 11 Verification by: eCOGRA

 

[rainmaker]

Thanks Rainmaker, but i dont understand what this means?

This is from eCOGRA`s site regarding payout and RNG approval:

(Oh, and you could send an e-mail to [email protected] and ask if their approval for randomness reviews is OK)


Criteria

eCOGRA’s output-based data analysis service is available to all online gambling software providers and operators. It is preferable that the software is compliant with eCOGRA’s eGAP requirements applicable to software providers, and the software provider has been awarded the eCOGRA Certified Software Seal.

Data analysis based on live gaming results requires the software to have been operational in a live environment for sufficient time to provide an appropriate amount of data for effective statistical testing.

Casino payout reviews are conducted monthly on the following game categories:
All games
Table games
Slot games
Poker games

RNG reviews are typically conducted biannually, and include following game types:
Blackjack
Roulette
Video poker
Poker
Bingo
Skill games (e.g. backgammon and mahjong)

 

[P.V.]

Removed post need to review this futher..

 

[Osloking]

i forgot to mention that they sent a sent a letter and email to me saying that bet24 was hacked and all information from players at this website could be in used for fraud. my visa card number, my password, ip adress, all personal information was in wrong hand. they said that police had arrested few people for this, but the information could be in wrong hands.

check this out :

You do not have permission to view link Log in or register now.

 

[Osloking]

this is the email i got from eCOGRA

 

[rainmaker]

Removed post need to review this futher..

Regarding your first post (before it was removed). My believe is that players can use eCOGRA`s dispute service if the operator has a "safe and fair" approval (the "best" eCOGRA approval). I do not see Bet24 on that list, so they do not have this approval (probably also why Osloking`s case was rejected).

But I still think that Bet24 and other operators can be approved for other things like payout and RNG without being a "safe and fair" member.

 

[jetset]

i forgot to mention that they sent a sent a letter and email to me saying that bet24 was hacked and all information from players at this website could be in used for fraud. my visa card number, my password, ip adress, all personal information was in wrong hand. they said that police had arrested few people for this, but the information could be in wrong hands.

check this out :

You do not have permission to view link Log in or register now.

I recall that case some time back - there was a furore over the delay in publicising it if I recall correctly.

Anyway, none of the behaviour reported here by Osloking inspires confidence in this outfit - I think Net Entertainment might be interested in looking into these allegations as a bad licensee creates waves for the software provider, and that could require a warning or other intervention...especially where the software provider has a generally good rep like NetEnt.

In the meantime, I've drawn the attention of eCOGRA management to these allegations and the questions regarding the use of the eCOGRA logo.

 

[The Dude]

They had two i-Gaming reps in the forum. Neither one of them had logged in for nearly a year, so they have been moved to "dormant".

 

[rainmaker]

I recall that case some time back - there was a furore over the delay in publicising it if I recall correctly.

Anyway, none of the behaviour reported here by Osloking inspires confidence in this outfit - I think Net Entertainment might be interested in looking into these allegations as a bad licensee creates waves for the software provider, and that could require a warning or other intervention...especially where the software provider has a generally good rep like NetEnt.

In the meantime, I've drawn the attention of eCOGRA management to these allegations and the questions regarding the use of the eCOGRA logo.

Great jetset, it would be nice to know more about the use of the eCOGRA logo. Keep us updated

I personally would not recommend Bet24 to anyone. I see to many complaints about them, especially regarding their poor CS. Bit strange actually, they are part of a very big company (Modern Times Group- about 3 000 employees) and would certainly have the resources to operate a great casino.

Just for information, I was asked in private if Bet24 is a part of Nordicbet. This person received a payment from Bet24 marked "Nordic Betting Ltd". And the answer is "no" (to my knowledge).

Nordicbet is privately owned by Nordic Gaming Group Ltd who also owns Triobet.com and Tobet.com.

Bet24 is owned by Nordic Betting Ltd (who again is owned by Modern Times Group as mentioned).

So Bet24 is not connected to Nordicbet (Nordic Gaming Group).I thought I should mentioned it here as I think that others as well may be a bit confused about this.

 

[vinylweatherman]

Great jetset, it would be nice to know more about the use of the eCOGRA logo. Keep us updated

I personally would not recommend Bet24 to anyone. I see to many complaints about them, especially regarding their poor CS. Bit strange actually, they are part of a very big company (Modern Times Group- about 3 000 employees) and would certainly have the resources to operate a great casino.

Just for information, I was asked in private if Bet24 is a part of Nordicbet. This person received a payment from Bet24 marked "Nordic Betting Ltd". And the answer is "no" (to my knowledge).

Nordicbet is privately owned by Nordic Gaming Group Ltd who also owns Triobet.com and Tobet.com.

Bet24 is owned by Nordic Betting Ltd (who again is owned by Modern Times Group as mentioned).

So Bet24 is not connected to Nordicbet (Nordic Gaming Group).I thought I should mentioned it here as I think that others as well may be a bit confused about this.

Almost as though DELIBERATELY set up to be confusing.

I had a closer look at that eCogra logo, which I feel has been DELIBERATELY rendered with such low quality that the text explaining what it is for is virtually unreadable, no matter how much one zooms in. I would have thought that eCogra would have required the seals to be on a website at a sufficient quality such that any design and text was clearly identifiable and readable.

The blurred rendering leads players to just see "an eCogra seal" on the site, which is easily interpreted as meaning that in the event of a dispute, eCogra will be there to help the player.

At the least, eCogra should require the operator to rerender the seal so that it can be read by the naked eye, let alone only when using the browser zoom function. It is also not "clickable", so players can't even click through to eCogra to check for further information, which would no doubt tell them that the only thing eCogra have verified is the randomness of the software, and NOTHING whatsoever about whether the particular operator is "safe" to patronise as a player or affiliate.

 

[P.V.]

After further review I agree with VW, the seal is very confusing.

At the very least they should require a link back to their site showing players what the seal means per X site.

TST has the same problem, software has been tested but many times no link back showing that the actual OC has been tested.

Yea very misleading for Player's.

 

[Jinn]

If you look at the code of the bet24 page you can see that the ecogra logo is actually part of a single image :

They combined all 5 logos into a single image file just like above, and on their site the image filename is 'pokerpartners.gif' which got me thinking - maybe the ecogra symbol is specifically referring to the Ongame poker network and not to the whole site.

I think that is even more likely because if you look at the symbol on the very left, it's actually the crest for Gibraltar, even though bet24 is licensed in Malta - maybe they have the Gibraltar symbol because it's relating to Ongame, which is owned by bwin with headquarters in Gibraltar.

So the fact that the Gibraltar symbol is there along with the ecogra symbol with a filename 'pokerpartners' all seems to indicate the ecogra certification is referring to Ongame... although it doesn't explain why there's a NetEnt symbol in the middle which isn't poker and isn't in Gibraltar

Anyway even if the ecogra badge is referring to Ongame, it's still obviously misleading and should only appear on the poker section of the site or at least make it extremely clear that it's only referring to the poker section, without having to do detective work!

1. they accept VISA deposits and lot of other deposit method but only withdraw to entropay or neteller
...
i closed my account at bet24 for 5-6 months ago now and i dont recommend this place to no one.

Their FAQ page says they withdraw to credit card, it says "When the customer wishes to withdraw money from the betting account and has made the deposits via VISA credit card, the amount will be transferred to the same customer's credit card."

I wonder if they changed their policy since you closed your account?

 

[Osloking]

Their FAQ page says they withdraw to credit card, it says "When the customer wishes to withdraw money from the betting account and has made the deposits via VISA credit card, the amount will be transferred to the same customer's credit card."

I wonder if they changed their policy since you closed your account?

Hello there, i found that they do this only to norwegian players since norwegian law forbidden to have VISA withdraw from gambling company in norwegian currency, however all the other sites just send the money in EURO with no problem to visa or bank tranfer.

they could at least have bank transfer wich is not a problem at all. the only withdraw option players have from norway is entropay or neteller while you can deposit with : VISA, Paysafecard, Neteller, Entropay, Bank tranfer, and the list goes on...

 

[vinylweatherman]

Hello there, i found that they do this only to norwegian players since norwegian law forbidden to have VISA withdraw from gambling company in norwegian currency, however all the other sites just send the money in EURO with no problem to visa or bank tranfer.

they could at least have bank transfer wich is not a problem at all. the only withdraw option players have from norway is entropay or neteller while you can deposit with : VISA, Paysafecard, Neteller, Entropay, Bank tranfer, and the list goes on...

So, a player from Norway without either a Neteller nor Entropay account can NEVER be paid, yet they can freely deposit as much as they like.

A circumstance SO draconian ought to be made VERY CLEAR INDEED on the website, so that affected players arrange such withdrawal accounts before depositing any of their money. It is not even in the operator's gift to grant players Neteller or Entropay accounts, so a sudden change in policy by both could render it IMPOSSIBLE to pay ANY Norwegian player, even though they would be able to continue depositing. Such an eventuality could damage the credibilty of the operator, the network, and any associated company, such as NetEnt, who would be faced with an operator having taken deposits from a group of players it had no means to pay.

In such circumstances, the operator should ask for an assurance from the player that they have a valid means to receive withdrawals before accepting their wagers. This could be as simple as a tick box during registration, where the player agrees that only these two methods are available for payment of winnings.

That image is worse than I thought, and seems to be a case of chucking together 5 "random" images of approval into one low resolution file in order to lend an air of credibilty. It seems some don't even apply to the specific part of the operation on which they are shown, but are there simply because they are bundled into this one file. There was clearly never any intent to have these "seals" as "clickable" from the outset, whether or not this was a requirement of the issuing organisation. It is also unclear what part of the operation the various seals apply to, since all 5 appear regardless of relevance.

 

[rainmaker]

.

About MCC 7995 transactions.

The 7995 law in Norway prohibits financial institutions (banks etc) to approve transactions marked with the MCC code 7995 (code for gambling). So if a player tries to do a deposit in an online casino with his Norwegian credit card then the transaction usually will be automatically refused by the bank. But many casinos (especially Net Entertainment based casinos) will use a third party company in these transactions so that the transaction isn't marked with the gambling code. This is completely legal for the casino and its Norwegian players. It is also legal for Norwegian banks to accept these transactions. Betsson, Unibet, Nordicbet, MrGreen and others are using this method.

My first point is, if Bet24 is accepting Norwegian credit card deposits (I do not know, but they do accept it according to the OP), then these transactions must go through a third party . If so, then they of course also would be able to process withdrawals using the same method. I have actually never seen a Net Entertainment based casino who doesn't offer bank or CC withdrawals to Norwegian customers. I will see it as a major problem for Norwegian customers if Bet24 is accepting CC deposits from them but doesn't allow CC or Bank withdrawals.

I will also mention that 7995 transactions isn't rejected based on currencies. It really doesn't matter if the casino sends the money in EUR or NOK.

As previously stated, I would not recommend them. But this does not mean that I see them as rogue or anything. Bet24 has a fair reputation in Scandinavia and you will be paid etc. But I will rather recommend other and much better Net Entertainment based casinos like Nordicbet. One of the biggest problems with Bet24 (from what I've seen reported from other players ) is their customer support.

I have actually noticed that myself just recently (also experienced it last year when I tried them out with a few deposits). For example when I contacted them about the eCOGRA issue in this thread. I wanted to ask them what the eCOGRA seal said. I contacted the English support team by live chat. It took a while but they finally replied "hello, welcome to live chat etc...". I asked my question and...No. Absolutely nothing before they closed it. I then contacted the Norwegian live support. He was kind enough to tell me what the seal said but only after I had explained him several times what I was asking about.

Another example when I asked them about their downlodable Net Entertainment casino a few weeks back. I just wanted to know when they launched their NetEnt created download casino. Their replied me with:

"We have had the NetEnt download casino for many years"

Yes, that was all they wrote. Of course, I was a bit surprised by this answer since Net Entertainment released their downlodable casino last year (or actually at the very end of 2009) and Nordicbet was the first casino to offer it.

From NetEnt.com ("the solution" refers to the downloadable casino and the statement was released in Jan 2010 by Net Entertainment):

"Nordicbet, one of Net Entertainment’s oldest customers and a successful, well recognized operator, was first out to deploy the solution just before the Christmas break".

So yeah, the staff at Bet24 should be better educated.