BEST BUY
If you purchase something from Wal-Mart, Sears, etc. and you return the item with the receipt, they will give you your money back if you paid cash, or credit your account if paid by plastic.
Well, I purchased a GPS for my car:
a Tom Tom XL.S from 'Best Buy'.
They have a policy that it must be returned within 14 days for a refund!
So after 4 days I returned it in the original box with all the items in the box, with paper work and cords all wrapped in the plastic. Just as I received it, including the receipt. I explained to the lady at the return desk I did not like the way it couldn't find store names. The lady at the refund desk said, there is a 15% restock fee, for items returned. I said no one told me that. I asked how much would that be. She said, "It goes by the price of the item. It will be $45 for you".
I said, "All you're going to do is walk over and place it back on the shelf - then charge me $45 of my money for restocking?" She said, "That's the store policy".
I said that if more people were aware of it they would not buy anything here! If I bought a $2000 computer or TV and returned it I would be charged $300 restock fee? She said, "Yes. 15%".
I said, "OK, just give me my money minus the restock fee".
She said that since the item is over $200 dollars, she can't give me my money back! Corporate has to and they will mail you a check in 7 to ten days.! I said, "WHAT!! It's my money! I paid in cash! I want to buy a different brand..
Now I have to wait 7 to 10 days".
She said, "Well, our policy is on the back of your receipt". I asked her if she read the front or back of her receipt? She said. "Well, the front!" I said, "So do I. I want to talk to the Manager!"
So the manager comes over; I explained everything to him, and he said, "Well, sir they should have told you about the policy when you got the item". I said that no one has ever told me about the check refund or restock fee when I bought items from computers to TVs from Best Buy. The only thing they ever discussed was the worthless extended warranty program.
He said, "Well, I can give you corporate phone number". I called corporate. The guy said, "Well, I'm not supposed to do this but I can give you a 45 dollar gift card and you can use it at Best Buy".
You can keep your gift card, I'm never shopping in Best Buy ever again!
I informed him that I was going to e-mail my friends and give them a heads-up on the store's policy, as they don't tell you about all the little caveats. So please pass this on. It may save your friends from having a bad experience of shopping at Best Buy.
It's true! Read it for yourself!!
Best Buys return policy
i got this in an e-mail but did look it up and yes it is ture for choosen things. like g.p.s computer and things like that.
but i think they went to far doing the 15% restock fee.
i guess in todays world its all about money
If you purchase something from Wal-Mart, Sears, etc. and you return the item with the receipt, they will give you your money back if you paid cash, or credit your account if paid by plastic.
Well, I purchased a GPS for my car:
a Tom Tom XL.S from 'Best Buy'.
They have a policy that it must be returned within 14 days for a refund!
So after 4 days I returned it in the original box with all the items in the box, with paper work and cords all wrapped in the plastic. Just as I received it, including the receipt. I explained to the lady at the return desk I did not like the way it couldn't find store names. The lady at the refund desk said, there is a 15% restock fee, for items returned. I said no one told me that. I asked how much would that be. She said, "It goes by the price of the item. It will be $45 for you".
I said, "All you're going to do is walk over and place it back on the shelf - then charge me $45 of my money for restocking?" She said, "That's the store policy".
I said that if more people were aware of it they would not buy anything here! If I bought a $2000 computer or TV and returned it I would be charged $300 restock fee? She said, "Yes. 15%".
I said, "OK, just give me my money minus the restock fee".
She said that since the item is over $200 dollars, she can't give me my money back! Corporate has to and they will mail you a check in 7 to ten days.! I said, "WHAT!! It's my money! I paid in cash! I want to buy a different brand..
Now I have to wait 7 to 10 days".
She said, "Well, our policy is on the back of your receipt". I asked her if she read the front or back of her receipt? She said. "Well, the front!" I said, "So do I. I want to talk to the Manager!"
So the manager comes over; I explained everything to him, and he said, "Well, sir they should have told you about the policy when you got the item". I said that no one has ever told me about the check refund or restock fee when I bought items from computers to TVs from Best Buy. The only thing they ever discussed was the worthless extended warranty program.
He said, "Well, I can give you corporate phone number". I called corporate. The guy said, "Well, I'm not supposed to do this but I can give you a 45 dollar gift card and you can use it at Best Buy".
You can keep your gift card, I'm never shopping in Best Buy ever again!
I informed him that I was going to e-mail my friends and give them a heads-up on the store's policy, as they don't tell you about all the little caveats. So please pass this on. It may save your friends from having a bad experience of shopping at Best Buy.
It's true! Read it for yourself!!
Best Buys return policy
i got this in an e-mail but did look it up and yes it is ture for choosen things. like g.p.s computer and things like that.
but i think they went to far doing the 15% restock fee.
i guess in todays world its all about money