- Joined
- Jan 30, 2006
- Location
- Los Angeles
Friday I log into Jackpot City and see a 100%, $50 max deposit match offer. I deposit the $50, claim the bonus, and play and later see the "your bonus claim at Belle Rock" subject in my email and, without reading the email, go to the site and the bonus is there, np.
Yesterday I log into River Belle Casino, see the same offer, deposit $50, claim the bonus, play and later see the bonus email from Belle Rock, go to the site but no bonus. Uh oh. I know what's coming, without even reading the email and I'm getting 10 kinds a mad!
Below is the email exchange. What do you think?
--------------------------------------------------------------------------------
From: playersupport@bellerockentertainment.com
To:[I/] (deleted by bernynhel)
Subject: RE: Your bonus claim at Belle Rock Entertainment/[I/](deleted by bernynhel)[BRE[I/](deleted by bernynhel)]
Date: Sun, 8 Nov 2009 10:07:51 +0200
Hello William,
Thank you for your email to Belle Rock Entertainment.
It is a pleasure to be of assistance to you.
Our promotions run across all your accounts but once claimed they cannot be claimed again on a different account.
I have noticed that you have claimed your full weekend bonus on your River Belle account (deleted by bernynhel). (See below)
11/7/2009 9:20 AM River Belle Loyalty Bonus Deposit Promotion Checked US Dollar 50.00 US
I hope I have answer your query.
Should you require any further assistance, feel free to contact us, as we are available 24 hours a day, 7 days a week for your convenience.
Kind regards,
George
Player Host
--------------------------------------------------------------------------
(Header deleted by bernynhel)
Dear playersupport@bellerockentertainment.com:
If the bonus was fulfilled at my River Belle Account then it shouldn't have been offered to me, again, in my Jackpot City Account a full 24 hours later. Your policy of running promotions across all accounts is fine but that policy is your business, not mine. I shouldn't have to be aware of your across-all-accounts policies when I log into your casinos and the first thing I see is an invitation to participate in a match deposit promotion that, in reality, is not available to me at all. I certainly would not have deposited the $50 at Jackpot City had it not been for the offer. Moreover, I deposited and then claimed the bonus and was further deceived by a "thank-you for entering" on the ensuing confirmation page! Other Microgaming operators offer promotions without offering things they have no intention of giving so what am I supposed to think about this? I think that this bug was either left in (cuz you damn sure aren't hearing about it for the first time from me!) or was engineered to lure me to deposit expecting a bonus the casino had no intention of honoring. The offer at Jackpot City was, at best, disingenuous and, at worst, a dirty trick. Should you think I am alone in my opinions you may see what other online wagerers think at:
Link Outdated / Removed
Sincerely,
(name and account number deleted by bernynhel)
Yesterday I log into River Belle Casino, see the same offer, deposit $50, claim the bonus, play and later see the bonus email from Belle Rock, go to the site but no bonus. Uh oh. I know what's coming, without even reading the email and I'm getting 10 kinds a mad!
Below is the email exchange. What do you think?
--------------------------------------------------------------------------------
From: playersupport@bellerockentertainment.com
To:[I/] (deleted by bernynhel)
Subject: RE: Your bonus claim at Belle Rock Entertainment/[I/](deleted by bernynhel)[BRE[I/](deleted by bernynhel)]
Date: Sun, 8 Nov 2009 10:07:51 +0200
Hello William,
Thank you for your email to Belle Rock Entertainment.
It is a pleasure to be of assistance to you.
Our promotions run across all your accounts but once claimed they cannot be claimed again on a different account.
I have noticed that you have claimed your full weekend bonus on your River Belle account (deleted by bernynhel). (See below)
11/7/2009 9:20 AM River Belle Loyalty Bonus Deposit Promotion Checked US Dollar 50.00 US
I hope I have answer your query.
Should you require any further assistance, feel free to contact us, as we are available 24 hours a day, 7 days a week for your convenience.
Kind regards,
George
Player Host
--------------------------------------------------------------------------
(Header deleted by bernynhel)
Dear playersupport@bellerockentertainment.com:
If the bonus was fulfilled at my River Belle Account then it shouldn't have been offered to me, again, in my Jackpot City Account a full 24 hours later. Your policy of running promotions across all accounts is fine but that policy is your business, not mine. I shouldn't have to be aware of your across-all-accounts policies when I log into your casinos and the first thing I see is an invitation to participate in a match deposit promotion that, in reality, is not available to me at all. I certainly would not have deposited the $50 at Jackpot City had it not been for the offer. Moreover, I deposited and then claimed the bonus and was further deceived by a "thank-you for entering" on the ensuing confirmation page! Other Microgaming operators offer promotions without offering things they have no intention of giving so what am I supposed to think about this? I think that this bug was either left in (cuz you damn sure aren't hearing about it for the first time from me!) or was engineered to lure me to deposit expecting a bonus the casino had no intention of honoring. The offer at Jackpot City was, at best, disingenuous and, at worst, a dirty trick. Should you think I am alone in my opinions you may see what other online wagerers think at:
Link Outdated / Removed
Sincerely,
(name and account number deleted by bernynhel)
Last edited: