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Resolved Belle Rock's Sneaky False Bonus Lures

Discussion in 'Casino Complaints - Bonus Issues' started by bernynhel, Nov 8, 2009.

    Nov 8, 2009
  1. bernynhel

    bernynhel Dormant account PABnononaccred PABnoaccred

    Occupation:
    Loafer
    Location:
    Los Angeles
    Friday I log into Jackpot City and see a 100%, $50 max deposit match offer. I deposit the $50, claim the bonus, and play and later see the "your bonus claim at Belle Rock" subject in my email and, without reading the email, go to the site and the bonus is there, np.

    Yesterday I log into River Belle Casino, see the same offer, deposit $50, claim the bonus, play and later see the bonus email from Belle Rock, go to the site but no bonus. Uh oh. I know what's coming, without even reading the email and I'm getting 10 kinds a mad!

    Below is the email exchange. What do you think?

    --------------------------------------------------------------------------------
    From: This email is not visible to you.
    To:[I/] (deleted by bernynhel)
    Subject: RE: Your bonus claim at Belle Rock Entertainment/[I/](deleted by bernynhel)[BRE[I/](deleted by bernynhel)]
    Date: Sun, 8 Nov 2009 10:07:51 +0200

    Hello William,

    Thank you for your email to Belle Rock Entertainment.

    It is a pleasure to be of assistance to you.

    Our promotions run across all your accounts but once claimed they cannot be claimed again on a different account.
    I have noticed that you have claimed your full weekend bonus on your River Belle account
    (deleted by bernynhel). (See below)

    11/7/2009 9:20 AM River Belle Loyalty Bonus Deposit Promotion Checked US Dollar 50.00 US

    I hope I have answer your query.

    Should you require any further assistance, feel free to contact us, as we are available 24 hours a day, 7 days a week for your convenience.

    Kind regards,

    George
    Player Host

    --------------------------------------------------------------------------
    (Header deleted by bernynhel)

    Dear This email is not visible to you.:

    If the bonus was fulfilled at my River Belle Account then it shouldn't have been offered to me, again, in my Jackpot City Account a full 24 hours later. Your policy of running promotions across all accounts is fine but that policy is your business, not mine. I shouldn't have to be aware of your across-all-accounts policies when I log into your casinos and the first thing I see is an invitation to participate in a match deposit promotion that, in reality, is not available to me at all. I certainly would not have deposited the $50 at Jackpot City had it not been for the offer. Moreover, I deposited and then claimed the bonus and was further deceived by a "thank-you for entering" on the ensuing confirmation page! Other Microgaming operators offer promotions without offering things they have no intention of giving so what am I supposed to think about this? I think that this bug was either left in (cuz you damn sure aren't hearing about it for the first time from me!) or was engineered to lure me to deposit expecting a bonus the casino had no intention of honoring. The offer at Jackpot City was, at best, disingenuous and, at worst, a dirty trick. Should you think I am alone in my opinions you may see what other online wagerers think at:

    http://www.casinomeister.com/forums/329168-post1.html

    Sincerely,


    (name and account number deleted by bernynhel)
     
    Last edited: Nov 8, 2009
  2. Nov 8, 2009
  3. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    It's both a POLICY and BUG that has afflicted BelleRock for a LONG LONG time.

    They have no incentive to correct it, because at least SOME players will be mislead into making an extra deposit thinking it is a "new" offer in a different account.

    Do I believe that the staff of BelleRock are so incompetent that they cannot do some simple programming to ensure the status of a claimed bonus is correctly displayed regardless of the individual casino you log into?


    Er yes:rolleyes: This is, after all, BelleRock we are talking about:p

    Who said in another post about another entity "They couldn't find their dick with two hands and a map":D
     
    1 person likes this.
  4. Nov 9, 2009
  5. bernynhel

    bernynhel Dormant account PABnononaccred PABnoaccred

    Occupation:
    Loafer
    Location:
    Los Angeles
    I would claim it even though I didn't say it if I weren't already the proud recipient of one Infraction received for what I actually did say, only, yesterday.

    I had only Jackpot City installed on my PC since I got it in Feb and never tried to max out a Belle Rock promo at two BRE sites so when I saw the obviously "live" offer at Jackpot City why would I think it wasn't valid? It had been over 24 hours since I claimed and played the match deposit bonus at River Belle* and when the casino software opened, there it was, beckoning!

    Of course they have the capability of shutting down an offer, site-wide, once it's fulfilled to the max just as any MG operator does. No excuse. As far as I'm concerned, they owe me the $50 bonus and not another dime from me til I get it.

    *In my original post I made the mistake of saying I first claimed the offer at Jackpot City then was denied at River Belle when it was the other way round, River Belle first then Jackpot City.
     
  6. Nov 9, 2009
  7. paulyt

    paulyt Experienced Member

    Occupation:
    carer
    Location:
    Sydney
    That was me, about Rival thought not Belle Rock.
     
  8. Nov 9, 2009
  9. AussieDave

    AussieDave Dodgy whacko backstabber

    Occupation:
    Gaming SEO Specialist & Casino Webmaster
    Location:
    Australia
    :lolup: :lolup: :lolup:
     
  10. Nov 9, 2009
  11. bernynhel

    bernynhel Dormant account PABnononaccred PABnoaccred

    Occupation:
    Loafer
    Location:
    Los Angeles
    So Here's How Belle Rock Is Spinning It:

    So here's how they are spinning it:

    "Hello William

    Thank you for your email to Belle Rock Entertainment.

    It is a pleasure to be of assistance to you.

    The weekend promotion is available on only one account and is advertised through the weekend promotion period in case you haven't claimed and taken advantage of the bonus.
    " And remains fully active even 24 hours after the offer is void. What if I don't know the two sites are both Belle Rock Ent Sites? And why should I have to know?

    "We are sorry for the inconvenience, but it is for your advantage as it is there to help remind you to take up the offer." 24 hours after I already took up the offer and then seeing this live dealio thinking its a separate offer and then they re-enforce what I want to hear with a comforting "thank-you for entering" screen right after claiming. On the dead offer. So its to my advantage to be ripped off?


    "For convenience we have provided a link by which you can retrieve your account details. In the event that you forget your password or account number you can access the following link and retrieve your account details:" What has THIS got to do with anything? More convenience! To go with the above convenience. I'm being showered with LOVE. So why does it seem more like a Golden Shower that I didn't agree to? A distraction ploy!

    "You must register/login in order to see the link.

    Should you require any further assistance, feel free to contact us, as we are available 24 hours a day, 7 days a week for your convenience.

    Kind regards,

    Kerith
    Player Host"


    --------------------------------------------------------------------------
    I let 'em know we can read between the lines!:

    To whom it may concern at This email is not visible to you.

    A reminder is one thing. If you merely wanted to remind me about my weekend promotion, then when I took a closer look at the promotional information in Jackpot City's "My Promotions" feature on the casino home page, more than 24 hours after fulfilling the promotion at River Belle Casino I would have been reminded that the promotion I was looking at was one and the same as the one I had already fulfilled to its maximum limit 24 hours earlier at River Belle Casino and should I want to deposit, additionally, there would be no additional matching funds credited to my account from BRE.

    A fully live, interactive, promotions claims and confirmation feature which behaves exactly as it had on an active promotion even after that promotion has been participated in to it's maximum extent by the account holder, thereby being void but behaving as an active feature, including the "Thank you for entering" confirmation screen (nice touch!) is not a "reminder." It is a scam to bilk me and every other customer out of money by luring the unsuspecting into making deposits that Belle Rock Entertainment, Ltd would not have enjoyed, otherwise.

    William (deleted by bernynhel)
    Los Angeles
     
    1 person likes this.
  12. Nov 9, 2009
  13. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    I was once caught the same way, I have a Riverbelle and a Jackpot [strike]Factory[/strike] City account and received mails from both just like Berny, and was denied the bonus on the deposit in the second casino. Sorry that you didn't get the bonus Berny, I was kinda pissed off the first time it happened to me too. I don't remember, does it actually say on the promotional mail whether it's only available on ONE of your Belle Rock accounts?

    Other instances of promotion bungling:

    At the beginning of this month I received a mail from Spin Palace telling me that if I deposit, I could get a 100% November match bonus. I deposited, applied for the bonus, then I got an email saying "No sorry you don't qualify for the bonus, your name isn't on the list." I just threw the response and the original mail offering me the bonus in the trash.

    I received several mails from an MG group telling me about their wonderful deposit bonus for using Neteller. Hello? I'm in Canada, I can't use Neteller to gamble. How hard would it be to NOT send these to people who can't use them.

    I got the Intercasino thing that said "Congrats on making your $4000 in wagering yesterday..." that was mass mailed to everyone and not just who it was supposed to go to. I got another one from Grand Mondial that said "Congrats on winning all those Dash for Cash tournaments (I've never played one) now you've qualified for the big one." I've gotten mails about promotions that are already over....I could go on, but you get the point - it's not just Belle Rock who does stuff like this.
     
    Last edited by a moderator: Nov 16, 2009
  14. Nov 9, 2009
  15. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom

    What bollocks, you got the email, you MUST be on the list, support got it wrong, but won't properly investigate. You may not be a particularly valuable customer.

    I too got a Grand Mondial email telling me I had qualified for the Grand Tournament, even though I have not played a SINGLE one of the feeders. This might actually be TRUE though, because I have often "qualified" for "grand finals" despite never playing the feeders. Why? REBUYS & CONTINUES, only the FIRST ROUND is what you "win" in the feeders, so they will dump all the surplus places to other players in the hope of maximising the field, and the amount taken in continues & rebuys.

    The same thing happened with the Grand Slam. I did not play ONE SINGLE FEEDER, yet ended up with THREE seats, and they really WERE free:D

    I STILL had to pay the 20 for continues & rebuys though, and I would NOT have been able to had I not been given these seats.
     
  16. Nov 9, 2009
  17. skiny

    skiny Banned User - violation of <a href="http://www.cas

    Occupation:
    Doing everyone else's job.
    Location:
    Canada
    How hard would it be to send an email that says -

    Congratulations you are eligible for a 100%, $50 max deposit match offer at one of the following casinos!
    Gaming Club Casino - Jackpot City - Lucky Nugget - Riverbelle Casino.
    Only one bonus per player allowed.

    Look on the bright side. If all the bonus offers and rules were clear cut and obvious we'd lose half the threads in this forum. :rolleyes:
     
  18. Nov 9, 2009
  19. Mavin1

    Mavin1 Dormant account

    Occupation:
    Caregiver/homemaker
    Location:
    Arizona
    Then see how fast they will pull "Bonus Abuse" out of their butts and throw it around like we're the idiots! Maybe the people who makes these things up reside in the pokey for fraud, sounds a bit larcenous to me. :cool:
     
  20. Nov 10, 2009
  21. bernynhel

    bernynhel Dormant account PABnononaccred PABnoaccred

    Occupation:
    Loafer
    Location:
    Los Angeles
    Wasn't about an email at all. One day I logged into River Belle, saw the offer, deposited and claimed the bonus. The next day + a few hours later I logged into Jackpot City and repeated the above sequence of events, everything being the same right up to and including the "Thank-you for entering" after checking the boxes and clicking "claim." Only thing different the second time was that the email afterwords informed me that my bonus would not be forthcoming because all promotions were spread across all sites and that I was basically assed-out. I'm certain that in their terms it's all spelled out. The genius of their deception is that the traps they set don't cause the victims to look up any terms. Why would anyone look at the terms about an obviously active promo offer? The SCUM!

    Belle Rock Entertainment Group Ltd's lame excuse was that the lingering bonus traps (my term, not theirs) were there as "reminders in case I hadn't already claimed the bonus." So why wasn't the word "reminder" used in any of the language around the fake bonus snares (my nomenclature, again)?
    Cuz then I might not have been TRAPPED!! That's what I think.

    I back-checked and often I have received emails about the bonuses even after I've claimed them to the max and NEVER is "reminder" used. Apparently, The BRE support staff are only trained to use the word "reminder" as a defense. All of Belle Rock's bogus promotional email and on site fanfare about bonuses that are no longer valid are phrased as if the expired bonus were still "live."
     
    Last edited: Nov 10, 2009
  22. Nov 10, 2009
  23. skiny

    skiny Banned User - violation of <a href="http://www.cas

    Occupation:
    Doing everyone else's job.
    Location:
    Canada
    If it wasn't an email that's even worse. There's absolutely no way they can't program the system to check if you qualify for a bonus before making a deposit. Even across casinos. Obviously they're able to check manually to see if you qualify and not give you the bonus. The system can do it automatically.
     
  24. Nov 17, 2009
  25. Cobus

    Cobus Dormant account

    Occupation:
    Senior Account Manager
    Location:
    Cape Town - South Africa
    Hello everybody,

    I have been reading this thread and would like to, first of all, thank you for your concerns and valuable feedback.

    As an account manager at Referback, the affiliate program of Belle Rock Entertainment, I have discussed these with the relevant people at the casinos.

    They have agreed that you have raised valid points and you will soon see a change in the emails that you receive with regards to bonuses. In the near future, these emails will include the casinos that are part of Belle Rock Entertainment amongst other information.

    They recognized that, although the above is already in their terms and conditions, adding it to the emails will clarify the situation.

    Have a nice day!

    Cobus
     
  26. Nov 17, 2009
  27. bernynhel

    bernynhel Dormant account PABnononaccred PABnoaccred

    Occupation:
    Loafer
    Location:
    Los Angeles
    The emails were never a factor in my having deposited in the second Belle Rock site and claiming a bonus which had already been used up. Emails have nothing to do with the problem and changing the wording in emails wont solve anything and Belle Bock Entertainment knows it.

    If a match deposit promo is claimed by a player and maxed out at one site, that player should not be offered that same promo at the next site he or she logs into. I never read any emails. Not before depositing and claiming the bonus at River Belle nor repeating the same, based on what was being offered to me, after logging in at Jackpot city.

    Altering the wording in emails will do nothing to reduce the effectiveness of the traps that Belle Rock Entertainment has so deviously set for unsuspecting players!
     

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