Slow Pay Bacanaplay withdrawal issue

[StarGate]

Has anyone had any experience with Bacanaplay?

I recently signed up and after a while made a withdrawal request. A few days later I had an email asking for documents which I sent and they were quickly approved.

However, a week later my withdrawal is still at the processing stage

They do not have a working live chat (only a bot) and any emails I send to support are returned as delivery failed (I have checked I am sending to the correct address).

I am starting to worry that I might not get paid my withdrawal and wondered what if anything I can do next?

 

[sapit222]

Seems to have both UKGC and MGA license.

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group. They have a lot of casinos.

You can try to do a PAB (read the rules):

You want to complain? Advocate fair play since 1998 - Casinomeister

 

[StarGate]

I will give them a little more time before I submit a pab. It's being unable to contact them that is frustrating, they have no live chat, no email and no phone numbers.
Is there a rep here who can help?

 

[LadyJelena]

@EGO might be a person to contact

 

[EGO]

I will give them a little more time before I submit a pab. It's being unable to contact them that is frustrating, they have no live chat, no email and no phone numbers.
Is there a rep here who can help?

there is definitely email and live chat or if its busy you can leave a chat message
PM me your username and I will check for you