b***h and Moan Rizk

[Dinahnana]

Hello all. As you know I had a great April gambling wise. For May I decided to open an account and play at Rizk. 99% of my deposits went to Rizk for May. I have to say firstly I enjoy the games and how smoothly they pay. I have had the worst luck since I began each session. The most I got over my starting balance was €10 to €15. Needless to say I have lost every single deposit 7 in total have been losers. I am currently only up to half way through level 11.

To add insult to injury when I got to the level 10 wheel all I got was 10 race points. Seriously?? Like I have any hope of actually getting anywhere with the race to begin with.

I do have one major complaint. The free spins rewards are on crappy slots. If Rizk is about rewards and no bullshit then why don't they offer free spins on slots that have better stakes like twin spin for example??? All I have been offered so far are slots that have a €0.10 bet which totally sucks. Very little chance on recovering any profit with those values.

I did ask for a comp and was awarded 35 free spins which was nice; however they were on the same shitty slots.

I know my TRTP at Rizk has to be around 70% which totally sucks over a total of 7 deposits. I just wished the rewards were better for us losing folk. Instead of 35 free spins on €0.10 denom slotswhy not give a €10 or €20 credit. PS the Wheel of Rizk sucks.

I have to say I was long looking forward to being able to play at Rizk but found th experience frustrating beyond belief with such bad returns on slots that usually behave a bit better at every other casino I play at.

I am putting my tin hat on here and call me freaking crazy cause I am but casinos operating under an Irish license seem to have RTPs that incorporate the new tax burdens that casinos pay the Irish government thereby passing the burden to Irish players. This is the only way I can explain how weirdly these games play. So now I am in the position that winning a cashout at Rizk is very very difficult.


RANT OVER

 

[goatwack]

That's a pretty good rant.

7.5 / 10

 

[Dinahnana]

That's a pretty good rant.

7.5 / 10

Thanks I aim to please

 

[goatwack]

I agree insofar that a few free spins at nominal value isn't much to go on. It acts as more of a gimmick and is about as useful as trying to play 'pick up sticks with your buttcheeks'.

I much prefer an outright cash rebate or 10+ super spins on a game of my choice, if possible. LeoVegas have been incorporating this fairly recently, where you also could choose 20 spins@ 50p instead of say 10 spins@ £1. It gives something back to the player, which is what it's all about.

I doubt the RTP has been adjusted to for Irish tax purposes, more like you're going through a pretty bad run. We all have it. My average cashout is maybe one in fifteen deposits to be fair.

Maybe best to try different games or play other places that knock out the rewards. I don't envisage that you're bad luck is going to continue forever

 

[Harry_BKK]

Sorry Osulle but losing 7 deposits is nothing unusual.

Last year June-July i went 115 deposits in a row without a single withdrawal. And my deposits are very often 150$ +.

And Rizk is one of the most flexible casinos I have come across in a long time.

Did you know that you can collect your FS and once you have a fair amount exchange them for SuperSpins. Just contact support and they will do it.

 

[Dinahnana]

I agree insofar that a few free spins at nominal value isn't much to go on. It acts as more of a gimmick and is about as useful as trying to play 'pick up sticks with your buttcheeks'.

I much prefer an outright cash rebate or 10+ super spins on a game of my choice, if possible. LeoVegas have been incorporating this fairly recently, where you also could choose 20 spins@ 50p instead of say 1o spins@ £1. It gives something back to the player, which is what it's all about.

I doubt the RTP has been adjusted to for Irish tax purposes, more like you're going through a pretty bad run. We all have it. My average cashout is maybe one in fifteen deposits to be fair.

Maybe best to try different games or play other places that knock out the rewards. I don't envisage that you're bad luck is going to continue forever

Thanks for the words of encouragement. I do hope my luck will turn around. However I have to say in all the years I have been playing TS2 I have never had 70+ plus spins with less than half of betsize return with the exception of one spin. I still feel that the games are not playing right at Rizk and Mr Green which both have Irish licenses by the way.

Over my last 7 deposits I have played slots from netent, mg and rarely nyx with the same results. I am not bitching about lack of payout per se but lack of any decent play time at all. The rewards also don't seem to match up with the risk IMHO.

 

[fun4all]

I agree that free spins are almost always a crap reward for a loyal player. Pretty much always the total value is very low.

We have the increased poc tax here in the uk as well osulle. I don't think the games are any different because of it, but I do think it is tougher on everyone.

Personally I think you should seek out some bonuses for your next few deposits osulle, that is my advice. You need to get that feeling of getting good value for your bucks back. Also I know you are an experienced player so you will read the rules and understand them etc.

70% RTP sucks nasty that over several deposits.

 

[Dinahnana]

Sorry Osulle but losing 7 deposits is nothing unusual.

Last year June-July i went 115 deposits in a row without a single withdrawal. And my deposits are very often 150$ +.

And Rizk is one of the most flexible casinos I have come across in a long time.

Did you know that you can collect your FS and once you have a fair amount exchange them for SuperSpins. Just contact support and they will do it.

I know this but you have to deposit every week in order to build up those spins in order to exchange them which shouldn't be the case IMHO. It creates the atmosphere of chasing losses as far as I can tell. If the free spins had a longer expiration date it would be worth it I suppose. At the rate I am going with 5 to 10 free spins I would be waiting a good while before I could redeem the super spins. So to me this kinda feels like a vicious circle.


BTW I am not bitching about my ability to withdraw but the amount of playtime or lack thereof for each deposit that I have made.

 

[goatwack]

Thanks for the words of encouragement. I do hope my luck will turn around. However I have to say in all the years I have been playing TS2 I have never had 70+ plus spins with less than half of betsize return with the exception of one spin. I still feel that the games are not playing right at Rizk and Mr Green which both have Irish licenses by the way.

Over my last 7 deposits I have played slots from netent, mg and rarely nyx with the same results. I am not bitching about lack of payout per se but lack of any decent play time at all. The rewards also don't seem to match up with the risk IMHO.

I totally understand, after all, we don't make deposits for the hell of it. And yes people say that you might as well kiss that money goodbye from the outset, yet we're all in it to win something. That is the fundamental point of gambling, otherwise I might as well give my money to my partner. Imagine the blissful silence!

In all honesty though, 243 games are harsh, especially some of the newer variants. Not a great fan....much prefer any 20 or 25- liner any day, plus the session tends to last longer (mostly).

It seems as though you want to bludgeon those slots at those sites into paying out! There's only going to be one winner there. Just play somewhere else for a bit, even if for a change of scenery!!

 

[Harry_BKK]

I know this but you have to deposit every week in order to build up those spins in order to exchange them which shouldn't be the case IMHO. It creates the atmosphere of chasing losses as far as I can tell. If the free spins had a longer expiration date it would be worth it I suppose. At the rate I am going with 5 to 10 free spins I would be waiting a good while before I could redeem the super spins. So to me this kinda feels like a vicious circle.


BTW I am not bitching about my ability to withdraw but the amount of playtime or lack thereof for each deposit that I have made.

To my knowledge the FS at Rizk have no expiration date, but i am not sure, so i stand to be corrected on this one.

If they have, then of course the upgrade offer is not really a sweetener as you would have to play a lot in a short period to make it worth exchanging the FS for SS.

Same here, i was not complaining about no withdrawals in 115 deposits, it was mostly absolutely atrocious playtime i would get with them. At the moment i am on a similar journey, went the last 16 deposits in 5 days without a withdrawal, no playtime, no fun and not entertainment. At some point i had with 3 casinos over 1800 spins on DOA without a 5OAK or a "free spins" round .....the money would just disappear at lightening speed.

 

[Captain Rizk]

Pm me your details

Hi Osulle, I get your frustration - harry is pretty much correct here and downsides like this do suck. I know I have had them in casino and poker. Trtp is calculated over millions of game rounds and while it is frustrating there can be huge short term variance as you know.

I am traveling right now but if you can PM me your details I can check your account for you and give you some more info on your actual rtp etc.

The wheel of rizk rewards are based upon the amount that you bet per level and the levels are designed to come around quickly - we could make them longer which would give bigger prizes but with the exchange program you can always just stack your rewards and then exchange them for support sounds or even mega spins should you wish.

 

[Dinahnana]

I agree that free spins are almost always a crap reward for a loyal player. Pretty much always the total value is very low.

We have the increased poc tax here in the uk as well osulle. I don't think the games are any different because of it, but I do think it is tougher on everyone.

Personally I think you should seek out some bonuses for your next few deposits osulle, that is my advice. You need to get that feeling of getting good value for your bucks back. Also I know you are an experienced player so you will read the rules and understand them etc.

70% RTP sucks nasty that over several deposits.

Thanks fun4all I decided to forgo bonuses for a while so that if I get a decent win I can withdraw without meeting wagering. I wanted to give Rizk a fair shot but after reaching level 10 which I have read in previous posts is a good level wheel and only get 10x loyalty points I was pissed as you can imagine.

In the last year or so I have found that bonus restrictions re games that I can play and play through requirements have become much more stringent. Now I only play with bonuses on sites that have 24-48 pending period before paying out because otherwise it's not worth it. Interestingly enough my track record at Betat, Slotty Vegas and Mr. Green are very similar although they are over a much longer period.

Maybe Rizk and other casinos that do races can reward players who have had very bad game play over the race, kinda like a reverse race. That way even the losers have a shot to win

 

[Captain Rizk]

To my knowledge the FS at Rizk have no expiration date, but i am not sure, so i stand to be corrected on this one.

They are valid for 7 days from your last level up. Therefore as long as you level up at least one every 7 days they will not expire

 

[Dinahnana]

Hi Osulle, I get your frustration - harry is pretty much correct here and downsides like this do suck. I know I have had them in casino and poker. Trtp is calculated over millions of game rounds and while it is frustrating there can be huge short term variance as you know.

I am traveling right now but if you can PM me your details I can check your account for you and give you some more info on your actual rtp etc.

The wheel of rizk rewards are based upon the amount that you bet per level and the levels are designed to come around quickly - we could make them longer which would give bigger prizes but with the exchange program you can always just stack your rewards and then exchange them for support sounds or even mega spins should you wish.

My bets ranged from anywhere from €0.80 to €0.40 depending on variance of the game. I checked last week and my rtp was around 63.24%. Can't see much improvement over the two deposits I made last night. As I said I haven't gone €15 or so over my starting balance.

Also I don't think the Rizk race is very good as it seems to only apply to high rollers. Video Slots do a more superior race in my opinion. I am not attacking Rizk because I am a sore loser. i am just giving my observations. I have no doubt about the integrity of Rizk casino; you are the good guys and support is phenomenal. I am just giving my observations

 

[Dinahnana]

They are valid for 7 days from your last level up. Therefore as long as you level up at least one every 7 days they will not expire

I think this time frame should be extended to 30 days. For example last week it took two deposits to level up and I think I only got to level 2 or 3 with my welcome bonus the play was so bad. Encouraging weekly deposits in order to keep rewards in my opinion is a slippery slope and may lead some players to chase their losses. Maybe you should ask the bosses to re-visit the length the rewards are valid.

 

[theapple]

Well tbf you shouldnt put much hope into the wheel thingy and it shouldnt be something that motivates you to play. Its a nice addition, sure but 5fs at 10c each level is pretty much all but guaranteed so i dont see it as something thats going to save your bad session

im level 39 there and only once i got something that wasnt either 5 FS or Race points (got 5 eur somewhere around lvl 17-18 i think) but everything past that was 5fs or race points. And when it comes to fs exchange, i dont think it actually offers better value (and you are probably more likely to win something decent with 50 little fs than hit something big with just 5x $1 spins anyways).

it sounds great in theory, until you realize how last 10-15 levels worth of rewards are translated into 5x $1 free spins on a game you dont really want to play at the first place. I only traded 50fs for 5super once and i have no intentions of doing so ever again. You are also limited to just 4 slots that have a nasty habbit of paying like 1/5 of your bet back (South park, magic portals and i forgot the other 2) so odds of hitting something nice with just 5 spins are... slim?

When i had to chose on which slot to play my $1 spins on, it really felt like chosing lesser of 4 evils

@Captain rizk
i know wheel of rizk is not random but it would be nice to make it appear a bit more random though, if anything else by adding more FS symbols to the wheel (5fs ones) because right now its... too obvious its not random. Ive got a wheel with just a few (2 or 3 ) FS symbols on it several times, and every time it landed on one of those few symbols.

Ah and one more thing, that really pisses me off - please remove word brilliant from congrats msg when you get 5 free spins. There is nothing brilliant about winning, whats probably perceived as the worst reward out of the bunch, so it would be nice just to keep it at Congratulations you have won 5 free spins. No really, not at one point i thought how getting 5 free spins at 10c is something brilliant

 

[Tirilej]

I think this time frame should be extended to 30 days. For example last week it took two deposits to level up and I think I only got to level 2 or 3 with my welcome bonus the play was so bad. Encouraging weekly deposits in order to keep rewards in my opinion is a slippery slope and may lead some players to chase their losses. Maybe you should ask the bosses to re-visit the length the rewards are valid.

If it's just 5 or 10 spins then why save them a week?
The wheel is where you left it so you don't lose anything if you don't play for a week. Just get rid of those spins if you know you won't play.

I'm no fan of the wheel and I got 10 race points on level 40 and 10 free spins on 50. Then I won a huge $3 on the race
But it doesn't matter much to me. I have cashed out several times already, on free spins. Don't forget that it is possible even if you've been unlucky so far.

It's rare hearing you rant. I maybe should start myself and shock people some

 

[Dinahnana]

Well tbf you shouldnt put much hope into the wheel thingy and it shouldnt be something that motivates you to play. Its a nice addition, sure but 5fs at 10c each level is pretty much all but guaranteed so i dont see it as something thats going to save your bad session

im level 39 there and only once i got something that wasnt either 5 FS or Race points (got 5 eur somewhere around lvl 17-18 i think) but everything past that was 5fs or race points. And when it comes to fs exchange, i dont think it actually offers better value (and you are probably more likely to win something decent with 50 little fs than hit something big with just 5x $1 spins anyways).

it sounds great in theory, until you realize how last 10-15 levels worth of rewards are translated into 5x $1 free spins on a game you dont really want to play at the first place. I only traded 50fs for 5super once and i have no intentions of doing so ever again. You are also limited to just 4 slots that have a nasty habbit of paying like 1/5 of your bet back (South park, magic portals and i forgot the other 2) so odds of hitting something nice with just 5 spins are... slim?

When i had to chose on which slot to play my $1 spins on, it really felt like chosing lesser of 4 evils

@Captain rizk
i know wheel of rizk is not random but it would be nice to make it appear a bit more random though, if anything else by adding more FS symbols to the wheel (5fs ones) because right now its... too obvious its not random. Ive got a wheel with just a few (2 or 3 ) FS symbols on it several times, and every time it landed on one of those few symbols.

Ah and one more thing, that really pisses me off - please remove word brilliant from congrats msg when you get 5 free spins. There is nothing brilliant about winning, whats probably perceived as the worst reward out of the bunch, so it would be nice just to keep it at Congratulations you have won 5 free spins. No really, not at one point i thought how getting 5 free spins at 10c is something brilliant

Exactly but in my case the 4 casino game choices are Starburst otherwise known as Sh**burst, Attraction ( to me its detraction) , Pyramid (Ponzi slot) and the last one I can't remember but equally shitty.

The wheel ought to have more excitement and at least give the players a shot of higher rewards or the mythical jackpot. If this is the new rewards program that was brought in I shudder to think what it was before At least they can drop the stupid race points that are meaningless to the vast majority of players that spin the wheel would be an improvement.

 

[Tirilej]

Have you seen this Osulle?
https://www.casinomeister.com/forums/threads/winner-videos.42826/

 

[Dinahnana]

If it's just 5 or 10 spins then why save them a week?
The wheel is where you left it so you don't lose anything if you don't play for a week. Just get rid of those spins if you know you won't play.

I'm no fan of the wheel and I got 10 race points on level 40 and 10 free spins on 50. Then I won a huge $3 on the race
But it doesn't matter much to me. I have cashed out several times already, on free spins. Don't forget that it is possible even if you've been unlucky so far.

It's rare hearing you rant. I maybe should start myself and shock people some

LOL I can always count on you Sara to put a smile on my face. I rarely complain but sometimes it has to be done. A girl has to vent sometimes

 

[theapple]

Exactly but in my case the 4 casino game choices are Starburst otherwise known as Sh**burst, Attraction ( to me its detraction) , Pyramid (Ponzi slot) and the last one I can't remember but equally shitty.

The wheel ought to have more excitement and at least give the players a shot of higher rewards or the mythical jackpot. If this is the new rewards program that was brought in I shudder to think what it was before At least they can drop the stupid race points that are meaningless to the vast majority of players that spin the wheel would be an improvement.

yeah i also wish race points would go away because they are really useless to all but top 300 or so people. Speaking of little free spins slots, i actually like Attraction more than the other 3 choices (even if Pyramid can pay big, much bigger than Attraction), because it does give those smallbig(?!?) (30x - 80x) wins quite often compared to other 3 slots. Yeah it might lack potential Pyramid and even Starburst (grrr) have, and 300x wins are out of question.

but yeah with all that said, after 39 levels the wheel is definitely something that doesnt motivate me one bit anymore and considering its Rizksonly loyalty reward of sorts it could definitely be improved upon. It already was mind you, as you cant get the dreaded skull anymore so theres that

 

[Tirilej]

LOL I can always count on you Sara to put a smile on my face. I rarely complain but sometimes it has to be done. A girl has to vent sometimes

I love if I can make people smile especially if they are in a ranting mood

Just forget the Rizk wheel. It's just an extra thing. They do have other bonuses, free spins and things that are popping up now and then.
And the Captain is a charming guy so be nice to him

 

[Dinahnana]

Have you seen this Osulle?
https://www.casinomeister.com/forums/threads/winner-videos.42826/

A miracle run to be sure and it does make me sick to look at Jory is one lucky so and so. I have never won €15 from 10 free starburst rounds in my life.

 

[Dinahnana]

I love if I can make people smile especially if they are in a ranting mood

Just forget the Rizk wheel. It's just an extra thing. They do have other bonuses, free spins and things that are popping up now and then.
And the Captain is a charming guy so be nice to him

I am never mean always nice So far apart from the wheel spins I only got 5 free spins on that awful football slots in May. So forgetting the Rizk wheel of injustice for now

 

[Harry_BKK]

A miracle run to be sure and it does make me sick to look at Jory is one lucky so and so. I have never won €15 from 10 free starburst rounds in my life.

That comment just made my day....still laughing

I have not won 15$ from 100FS on Starburst ..... let alone from 10FS only. The highest i got was some 13.50$/100FS when i won a battle at VS

 

[Dinahnana]

That comment just made my day....still laughing

I have not won 15$ from 100FS on Starburst ..... let alone from 10FS only. The highest i got was some 13.50$/100FS when i won a battle at VS

I can count on one hand I ever received 100x or higher on Starburst and those were never from free spins. That slot is vile and only good for wagering purposes IMHO.

 

[lotusch]

Only reading this now but I can assure you the games run the same for me osulle, as an Irish citizen that means.
Maybe I get bonus RTP because I am originally from The Netherlands.

But without joking around,I have signed up at Rizk too and I think I am around par deposit/WD wise.
What I am trying to say, I did manage to get a few withdrawals so no complaints here.

What I do agree upon is the Rizk wheel.
I have only hit either normal FS or some race points.

No super spins,mega spins or JP.
The wheel teased me a few times by just gliding over the JP to the next prize on the wheel.

So I wonder how much chance one has to hit the JP.

But on the end of the day, all you win are wager free FS, don't forget that.
Even with a few Euro people can turn that into a nice WD.
So Rizk is willing to take that Risk.

I like the casino,nice and smooth website.
Still waiting for more WMS/SG Interactive games tho.

 

[Dinahnana]

Only reading this now but I can assure you the games run the same for me osulle, as an Irish citizen that means.
Maybe I get bonus RTP because I am originally from The Netherlands.

But without joking around,I have signed up at Rizk too and I think I am around par deposit/WD wise.
What I am trying to say, I did manage to get a few withdrawals so no complaints here.

What I do agree upon is the Rizk wheel.
I have only hit either normal FS or some race points.

No super spins,mega spins or JP.
The wheel teased me a few times by just gliding over the JP to the next prize on the wheel.

So I wonder how much chance one has to hit the JP.

But on the end of the day, all you win are wager free FS, don't forget that.
Even with a few Euro people can turn that into a nice WD.
So Rizk is willing to take that Risk.

I like the casino,nice and smooth website.
Still waiting for more WMS/SG Interactive games tho.

I like the website and the smoothness of the games too although had some problems with WMS games a couple of weeks back. There is a lack of MG games; for example Jason and The Golden Fleece isn't there I wasn't complaining about lack of withdrawals as I understand that's the risk you take when you gamble.

I do however get upset when every single session in a period of a month is very bad with very little play time. I know 7 deposits is a small data set but I would think that at least with one of those sessions I would get some decent playtime even if it didn't end up with a cashout. Could be karma biting me in the ass since I did have a good gambling month in April.

Seriously on an end note if all the success you get in a year is one decent month and then the remaining year only sporadic withdrawals one needs to re-think this whole online gambling larkey. Things have certainly changed for the worse in the last 18 months in the online gambling world. Dunover would be proud me wearing that shiny Tin Foil Hat with pride

 

[Captain Rizk]

Exactly but in my case the 4 casino game choices are Starburst otherwise known as Sh**burst, Attraction ( to me its detraction) , Pyramid (Ponzi slot) and the last one I can't remember but equally shitty.

The wheel ought to have more excitement and at least give the players a shot of higher rewards or the mythical jackpot. If this is the new rewards program that was brought in I shudder to think what it was before At least they can drop the stupid race points that are meaningless to the vast majority of players that spin the wheel would be an improvement.

yeah i also wish race points would go away because they are really useless to all but top 300 or so people. Speaking of little free spins slots, i actually like Attraction more than the other 3 choices (even if Pyramid can pay big, much bigger than Attraction), because it does give those smallbig(?!?) (30x - 80x) wins quite often compared to other 3 slots. Yeah it might lack potential Pyramid and even Starburst (grrr) have, and 300x wins are out of question.

but yeah with all that said, after 39 levels the wheel is definitely something that doesnt motivate me one bit anymore and considering its Rizksonly loyalty reward of sorts it could definitely be improved upon. It already was mind you, as you cant get the dreaded skull anymore so theres that

We get your gripes about 5/10 spins and it is a choice that we make to offer them that way because obviously they are wager free and come with no strings attached at all. If you would prefer to have, say, more free spins from higher value games but then add 40 times wagering requirements then i can help you with this too. Old / Expired Link

 

[spintee]

I havnt really any thing bad to say about them,

I would say that the wheel is bull s**t, Like its been pointed out that what use is 10 race points? Not very much value at all, I know this subject has come up before and they have tweaked it and took away the dreaded skull,

If the wheel represents your mascot for the site than make it interesting, If you win free spins than have another wheel with a variety of games, ranging from starburst to raging rhino, Than there's the rizk as no one wants to drop the star burst spins, Make it interesting and worth our while, at the minute it should be called the wheel of death Nothing but bulls hit,

I am not knocking for the work you do but I see no reason to spin the wheel, The last few times I spun I got bugger all than 10 race points?

 

[Tirilej]

We get your gripes about 5/10 spins and it is a choice that we make to offer them that way because obviously they are wager free and come with no strings attached at all. If you would prefer to have, say, more free spins from higher value games but then add 40 times wagering requirements then i can help you with this too. Old / Expired Link

That was a good one

 

[theapple]

We get your gripes about 5/10 spins and it is a choice that we make to offer them that way because obviously they are wager free and come with no strings attached at all. If you would prefer to have, say, more free spins from higher value games but then add 40 times wagering requirements then i can help you with this too. Old / Expired Link

yeah i get that, and it would be awesome if those 5x $1 spins werent basically your "reward" for past 10-15 levels.

as awesome as it sounds, 5x $1 free spins do not feel like a whole world of rewards however you look at it.

Not to mention those 5fs you are pretty much bound to get, yeah i know its wager free but realistically speaking how many people are actually going to hit something superbig with it and walk away without any wagering afterwards? Honestly, id much rather take more free spins at like 10x wagering than 5 supermini free spins with no wagering attached. And as i mentioned already, since thats your only loyalty rewards program (5 mini free spins every once in a while)

once again there is really no need to feel offended, but i as a player just dont see wheel of risk as something thats worth looking forward to. Its just a nice little addition thats sometimes going to give you a boost of $1 or so, if that much. And yeah its wager free, but in the end it boils down to just $0,50 in total, that you are forced to use on 4 slots.

 

[Tirilej]

yeah i get that, and it would be awesome if those 5x $1 spins werent basically your "reward" for past 10-15 levels.

as awesome as it sounds, 5x $1 free spins do not feel like a whole world of rewards however you look at it.

Not to mention those 5fs you are pretty much bound to get, yeah i know its wager free but realistically speaking how many people are actually going to hit something superbig with it and walk away without any wagering afterwards? Honestly, id much rather take more free spins at like 10x wagering than 5 supermini free spins with no wagering attached. And as i mentioned already, since thats your only loyalty rewards program (5 mini free spins every once in a while)

once again there is really no need to feel offended, but i as a player just dont see wheel of risk as something thats worth looking forward to. Its just a nice little addition thats sometimes going to give you a boost of $1 or so, if that much. And yeah its wager free, but in the end it boils down to just $0,50 in total, that you are forced to use on 4 slots.

It really sounds like you should take up his suggestion to play somewhere else instead.
I would feel offended if I were him especially after all the threads about this wheel and the changes for the better that he have done. To just keep on moaning about the same thing won't change it more, but will get him tired of reading about it.

 

[Dinahnana]

I havnt really any thing bad to say about them,

I would say that the wheel is bull s**t, Like its been pointed out that what use is 10 race points? Not very much value at all, I know this subject has come up before and they have tweaked it and took away the dreaded skull,

If the wheel represents your mascot for the site than make it interesting, If you win free spins than have another wheel with a variety of games, ranging from starburst to raging rhino, Than there's the rizk as no one wants to drop the star burst spins, Make it interesting and worth our while, at the minute it should be called the wheel of death Nothing but bulls hit,

I am not knocking for the work you do but I see no reason to spin the wheel, The last few times I spun I got bugger all than 10 race points?

I agree I would much rather 5 free spins on Raging Rhino or another game that has good payout potential even if 99% the result is zero. The starburst spins are crap! So maybe instead of ten cent slots for a rewards give us a choice of 20 or 25 cents. Make the wheel a bit more fun in the rewards department. Rizk is doing a good job but there is always room for improvement

 

[Captain Rizk]

It really sounds like you should take up his suggestion to play somewhere else instead.
I would feel offended if I were him especially after all the threads about this wheel and the changes for the better that he have done. To just keep on moaning about the same thing won't change it more, but will get him tired of reading about it.

No, we are absolutely not offended. The concept behind Rizk was that the majority of "bullshit" comes from bonusing and wagering requirements and everything that has to come with that - therefore we removed it as we believed that this is what players would want.

The flip side of that is that the rewards appear smaller - always remember that when you get bigger rewards with wagering there is no guarantee of any win and therefore the "expected value" to the player can be anything from zero downwards depending on the terms and conditions.

Therefore my, very serious, question to the CM community is - would you prefer higher value Free Spins but with wagering or do you prefer rewards as they are with no wagering.




PS before anyone chimes in with - we want bigger rewards with no wagering, please understand that this is not the point of this question. Every player i have ever known wants more bonuses - we get that

 

[Dinahnana]

No, we are absolutely not offended. The concept behind Rizk was that the majority of "bullshit" comes from bonusing and wagering requirements and everything that has to come with that - therefore we removed it as we believed that this is what players would want.

The flip side of that is that the rewards appear smaller - always remember that when you get bigger rewards with wagering there is no guarantee of any win and therefore the "expected value" to the player can be anything from zero downwards depending on the terms and conditions.

Therefore my, very serious, question to the CM community is - would you prefer higher value Free Spins but with wagering or do you prefer rewards as they are with no wagering.




PS before anyone chimes in with - we want bigger rewards with no wagering, please understand that this is not the point of this question. Every player i have ever known wants more bonuses - we get that

Speaking for me personally I would prefer bigger rewards with reasonable wagering like 10 or 15x. I think that possibly would be a good compromise.

 

[Harry_BKK]

No, we are absolutely not offended. The concept behind Rizk was that the majority of "bullshit" comes from bonusing and wagering requirements and everything that has to come with that - therefore we removed it as we believed that this is what players would want.

The flip side of that is that the rewards appear smaller - always remember that when you get bigger rewards with wagering there is no guarantee of any win and therefore the "expected value" to the player can be anything from zero downwards depending on the terms and conditions.

Therefore my, very serious, question to the CM community is - would you prefer higher value Free Spins but with wagering or do you prefer rewards as they are with no wagering.




PS before anyone chimes in with - we want bigger rewards with no wagering, please understand that this is not the point of this question. Every player i have ever known wants more bonuses - we get that

Fully agree with you Captain. The players are actually not benefiting from bonuses other than longer playtime as the vast majority is busting out before meeting the WR.

Stay with the NO WR rewards!!! ..... i take any day 10 or 15FS WR-free instead of 50FS with 30 or 40x WR.

You will have sooooo much grief when you start offering rewards with WR....all the T&C's, people not adhering to them, bugging your CS that they are in the right, etc. etc.

Unless you can offer aka Bet-AT - "withdraw anytime as long as bonus money has not been touched." Then i would say "Yes".

 

[Jono777]

Before I answer, any moaners go and take a look at the Winners Videos section and see just what can be done on a good day with 10 FS on Starburst

I have no luck at a handful of casinos and despite the Captains Incredible gesture and the Rizk/CM promotion a few weeks back, I cannot seem to hit well at Rizk compared to other casinos.

BUT

Do I slag them off, erm No - Regardless of the offer mentioned above, I still wouldn't, gambling is gambling and any true professional like my gorgeous self would have a quick rant at their PC monitor, maybe bash their mouse around a bit but breath and we're back in the room again!

As for the rewards bit, I would personally suggest some 'middle ground' rather than wager free 10p spins, maybe some 20p/25p spins with say 10x-15x WR?

A perfect solution IMO would be the following (although this would create some serious work I would think)

Level Up: 'Well done you won 10FS' - Now please chose one of the following

1) 10 FS on Starburst, Pyramid QFI, Attraction or Lights - All winnings are wager free

2) 10 FS on JATB, Neon Staxx, Spinata Grande or Go Bananas - All winnings need to be wagered 10x

3) 10 FS on Magic Portals, Twin Spin, Evolution or Fantastini - All winnings need to be wagered 15x

Trouble is introducing WR to a 'bullshit free zone' opens a can of worms and has several 'knock on effects' i would have thought, Increased traffic on live support being the first which springs to mind!

To summarise I feel there is no perfect solution but I would say that Rizk is one of a small handful of casinos which is actually pretty darn close to that ideal solution!

 

[spintee]

No, we are absolutely not offended. The concept behind Rizk was that the majority of "bullshit" comes from bonusing and wagering requirements and everything that has to come with that - therefore we removed it as we believed that this is what players would want.

The flip side of that is that the rewards appear smaller - always remember that when you get bigger rewards with wagering there is no guarantee of any win and therefore the "expected value" to the player can be anything from zero downwards depending on the terms and conditions.

Therefore my, very serious, question to the CM community is - would you prefer higher value Free Spins but with wagering or do you prefer rewards as they are with no wagering.




PS before anyone chimes in with - we want bigger rewards with no wagering, please understand that this is not the point of this question. Every player i have ever known wants more bonuses - we get that

Do you know what, let the wheel decide 10 free spins on a good slot with wager or 10 on starburst without wager, there a suggestion, but work it with different games,

I would prefer better rewards with a wager, That way at least you can think you have a chance albeit 99% you do not stand one,

I complete understand that casino's are not there to give money away. The trouble is if you start putting wager on things than trouble starts with disallowed games, max bet etc, I guess theses are already in place due to the sign up bonus,

I would love to hit a few hundred on RR than have some fun trying to clear wager, I am a bonus man but mainly to extend play, Unfortunately I Havant got as much disposable funds as some might have, Its not that I do not work hard I just do not get enough foldings, If I knew that I made a few deposits and after I know I had some good spins on Rhino than I certainly be playing alot more, Even with a wager

 

[theapple]

It really sounds like you should take up his suggestion to play somewhere else instead.
I would feel offended if I were him especially after all the threads about this wheel and the changes for the better that he have done. To just keep on moaning about the same thing won't change it more, but will get him tired of reading about it.

And thats the thing, ever since i hit lvl 39 im already playing elsewhere and only had like 1 deposit there because wheel of rizk doesnt motivate me anymore. It doesnt mean Rizk is bad per se, i still believe they are better than 99% other casinos out there, because of their awesome support, even more awesome cm rep and their games selection + games are running smoothly too. But i, as i player am usually looking to get most bang for my buck, and as long as there is that 1% that i feel is doing something better, im more likely to deposit there when i feel like playing. Its not a rocket science really.

And no thats not how things work when you are running a business He shouldnt be offended because i think how xx place is better than xy one, even if you h is the owner of xy place. I havent joined this discussion here because i hate Rizk, or i think they suck. Its still one of my fav places but it doesnt mean they cant get better.

Saying go play elsewhere wont do much good to either side, imo. I might go play elsewhere (and i already am) but that wont change the fact how it was their main loyalty rewards system, the wheel of rizk itself that actually drove me away. Sure i might stop posting about it too, but the wheel is still going to be there, making more players disillusioned about it. And at the moment it really does not feel so... rewarding really. I mean if you replace "congrats you won 5 fs" with "congrats you have won 50 cents !" you would get a bit better picture of what is it about most of the time

I already made a few suggestion which were largely ignored so i guess i could give it another shot
- remove or replace race points with whatever you come up with, because they are largely useless to big majority of your playerbase. Or at least let people replace race points with mini free spins, because if you are outside of top 300 you might as well get the skull

- you could also make jackpots award less money, but to hit more often, which would in return make you more than just 1 eternally grateful customer, which is more likely to stay loyal to you too. If there were 20x $50 jackpots, instead of 1x $1000 that would net you 20x more extremely happy customers, so there is that.

- same goes for weekly races. You could divide your weekly races pot into 3-4 smaller races that would last 1-2 days each and in that case you wouldnt even have to get rid of race tickets **plus** it would give many more players chance to actually get something out of the race. For lowrollers, which are largely ignored when it comes to races, its much easier to stay competitive over the course of 1 or 2 days. All you need is just one lucky run and you are good to go. That change again would (most likely?) make more people happy too.

its just a few suggestions on top of my head but its all written from potential customer perspective, so your (CK) views might differ though.

and once again, i havent written all of this because i dont like Rizk. I like you Rizk. there i said it.

 

[ternur]

Please stay with no wagering. It's so much simpler. It's worse when you hit really good with free spins and then get crushed on the wagering requirement.

 

[Dinahnana]

I already made a few suggestion which were largely ignored so i guess i could give it another shot
- remove or replace race points with whatever you come up with, because they are largely useless to big majority of your playerbase. Or at least let people replace race points with mini free spins, because if you are outside of top 300 you might as well get the skull

- you could also make jackpots award less money, but to hit more often, which would in return make you more than just 1 eternally grateful customer, which is more likely to stay loyal to you too. If there were 20x $50 jackpots, instead of 1x $1000 that would net you 20x more extremely happy customers, so there is that.

- same goes for weekly races. You could divide your weekly races pot into 3-4 smaller races that would last 1-2 days each and in that case you wouldnt even have to get rid of race tickets **plus** it would give much more people a chance to actually get something out of the race. For lowrollers, which are largely ignored when it comes to races, its much easier to stay competitive over the course of 1 or 2 days. All you need is just one lucky run and you are good to go. That change again would (most likely?) make more people happy too.

its just a few suggestions on top of my head but its all written from potential customer perspective, so your (CK) views might differ though.

Some very good suggestions there. I especially like the one about the race points being er... pointless to all but a few. Videoslots races are much better and give even low rollers a shot at a couple of quid.

 

[Captain Rizk]

Saying go play elsewhere wont do much good to either side, imo. I might go play elsewhere

This was, obviously i had hoped, supposed to be a joke...

We do listen to your suggestions, just because they are not implemented a few days after you suggest them doesnt mean that they are being ignored. A number of them are either under discussion, planned, being developed, being tested, user journey explored etc. I do get that you like Rizk as thousands of players do but that being said we know that there are a significant number of improvements that we can make and will be doing so over the coming weeks, months etc

 

[hedgehok]

I would prefer 10 FS on €0.20 with 40 WR to 10 FS on €0.10 without WR anytime.

But why not giving people the choice?

And btw: Casinoheroes doesn't offer races (at least not regularly) so difficult to compare to your site.

 

[vinylweatherman]

No, we are absolutely not offended. The concept behind Rizk was that the majority of "bullshit" comes from bonusing and wagering requirements and everything that has to come with that - therefore we removed it as we believed that this is what players would want.

The flip side of that is that the rewards appear smaller - always remember that when you get bigger rewards with wagering there is no guarantee of any win and therefore the "expected value" to the player can be anything from zero downwards depending on the terms and conditions.

Therefore my, very serious, question to the CM community is - would you prefer higher value Free Spins but with wagering or do you prefer rewards as they are with no wagering.




PS before anyone chimes in with - we want bigger rewards with no wagering, please understand that this is not the point of this question. Every player i have ever known wants more bonuses - we get that

This is why bonuses are a hard habit to break. Not only do the offers look bigger, casinos have often gone out of their way to make them look even bigger than they are.

The main problem with the "little and often" reward system is that they are so small that players are even less likely to win an amount from them worth withdrawing even though there is zero WR, so they just play back what they get from their free spins each time, and feel unrewarded. With bonuses, apart from the BS, there is occasionally a large withdrawal to be made after making WR, even though most deposits and bonuses are played out before making WR.

The answer to those wanting bigger rewards might be to have a "let it ride" system for the wheel, so that instead of spinning for a relatively low reward, players could instead allow their potential rewards build and spin a better value wheel less often, where instead of 5 free spins at $1, they would get 50 free spins at $1. The latter is more likely to produce something that the player will feel is "worth withdrawing", and so when they withdraw they will feel rewarded. What is withdrawn is likely to end up back in the casino later on.

The current system has a limited "let it ride" facility whereby the free spins can be saved up, but since they expire if not used in 7 days, it's hard to build up enough, and the fear of losing the lot over something as silly as a family holiday, computer breakdown, internet issue, etc probably means players are afraid to "let it ride". As well as some players not wanting to use mobile devices to play when on holiday, it can also be a problem where they go to a country where the casino cannot let the player use their account, so thus cannot do anything to preserve their free spins.

The problem with introducing higher rewards but with a WR, is that it could bring about a "return of the bullshit" as it replaces simplicity with complication, especially with the suggestion that different WR and rules could apply depending on which offer is chosen, rather than there just being one set of "bonus terms" that players can read, learn, and rely on.

A way needs to be found to present this new model of rewards in a way that makes players feel as rewarded as they are with the bonuses and bullshit many other places offer.

 

[Harry_BKK]

^^^^^ Greatly written VWM as always ^^^^^

Captain, stick with the "no bullshit" offers and rather develop them in a flexible way that players can pick & chose the rewards they want to go for. Extending the expiry period of 7 days to something longer would be a first step to allow a player to accumulate his/her rewards and redeem then a bigger "steak" instead of just a little bite

Personally, i think your NO WR REWARDS strategy and platform is one of the best player retention tools, just look at how far Videoslots have come in 2 years with a similar strategy.

I am SICK AND TIRED of bonuses where i need to sit hours and hours in front of the box, simultaneously watching my game play (to avoid breaking rules and/or going bust) and hoping/praying enough "big wins" are coming my way to get through the ever increasing WR and to have a sizeable amount at the end for a withdrawal.

I am more than happy to lose 5, 10, 15 straight deposits but when i hit something sizeable then i want to withdraw at the moment i feel like not hours later, totally exhausted from the WR grinding.

EDIT: Please add Ecopayz to your payment methods!!!

 

[Jono777]

In addition to my other post, I think jumping from zero WR to 30 or 40x is a bit OTT as has been suggested by a few.

10x as I suggested maybe a bit low but lets face it lady luck need to be on a players side to clear even 5x WR!

Maybe some middle ground could be sought and yes defo giving players the choice seems the fairer option.

Scenario. Player wins £5 from 10 (0.20) free spins (reward from level up) and has to wager £100 (20x) in my personal experience I would say it is still 70/30 in the casinos favour (whether WR is cleared) - On top of this having a balance worthy of withdrawing I'd make it more 80/20.

However although a little more RIZK has been taken by the casino, the outcome is a much happier player (well that's the idea) and a lot less b***h and moan type threads

 

[mcgameboy]

OK I guess I ought to "chime in" with an opinion and/or suggestion or two.

NB. Before I begin, I am still a big fan of Rizk. But they aren't perfect (but then again, who is?).

1. PLEASE, PLEASE, PLEASE, PLEASE Captain. Whatever you do in response to the community feedback provided here, KEEP winnings from Free Spins wager free.

Why? Well I've seen Jory's video. The ultimate little acorn to big f*cking oak tree run. One of the great things about that video was that once he nailed the big wins, he knew he could cash out at any time. Just everybody stop for one moment and think about this...What if that £15 win he got on the last of his free Starburst spins had happened at another casino? He could have found himself saddled with wagering requirements of anything up to £750. Yes, he still would have won something once he cleared WR, but it might not have been as "epic".
Worse still, if it had happened at a different casino, there might have been a max cashout rule that would essentially have made "X%" of his win worthless. The very thought of that would be horrible with a capital H. Or to put it another way....

...give me 30 free spins on "Ponzi Scheme", "Shitburst", "Shights" or "Dectraction" under Rizk's current system ANY GODDAM DAY. I'll take my WAGER-FREE winnings, open up DOA, play at 9p a spin and if I luck out and hit 5 scatters or a wildline that pays over 1000x, I'm f*cking golden for a cashout baby. OK, I know it's a long shot, but it's a long shot worth having, isn't it, my fellow CM-ers?

2. The amount of race points that can be won on the Wheel of Rizk. I'm sorry to say this, but 10 points is a poor reward, particularly if it turns up on a Super Wheel. Especially as the player earns 25 race points per level up. In my humble opinion, the awarding of 10 points seems to serve one purpose....to create race point scores that are not a multiple of 25. Therefore creating more "unique" race leaderboard positions and helping to reduce the number of players tied on the same leaderboard position. At the very least, award 25 race points on a "normal wheel". Or make it some random number between 25 and 50 points. And if race points are won on a Super Wheel, make it something worthwhile, like anything from 50 to 250 race points. Remember Captain, race points do not affect the casino's bottom line, only the player's finishing position. So here is an example where it doesn't cost you anything to be a little more generous. And it can potentially make the Rizk race a little more exciting for the player.

3. Don't offer bonuses based on a player's "level" (I'm referring to last week's %age match offer as an example). Because it looks like you are "discriminating" against lower level players or indeed, players who have signed up more recently than others. For example, the Irish and Germans who have only just recently been "given the green light" to play at Rizk. For the record, I am at level 190, so I was able to take advantage of the highest %age match available. Just because a player is "newer" doesn't mean he/she is "less deserving" of the same %age bonus.

4. Get that "double speed power bar" up and running on a weekly (OK, maybe fortnightly) basis, ideally at the weekend. And especially for those newer players, who at the moment are not getting the higher % bonus made available to them (again, I'm using last week's match bonus offer as an example here). There are multiple potential benefits here...

A. Players can level up quicker to give them a chance to save up free spins (or indeed exchange them for those Super or Mega Spins) and that will hopefully not leave them feeling like they are "pissing into the wind" as much, especially if they are enduring a bad run of luck like what osulle described in her OP.
B. Players, including the low rollers, might feel like they at least have a chance to be more competitive in your weekly Rizk race
C. Rizk may attract more player traffic. (you see, I'm not just thinking about us players, you guys need to get some of the benefits too )

For the record Captain, I am loving your work. And I know you're trying to get even better than you already are. I hope my erm...."rant" was reasonably balanced and constructive.

 

[scarletmuse]

OK I guess I ought to "chime in" with an opinion and/or suggestion or two.

NB. Before I begin, I am still a big fan of Rizk. But they aren't perfect (but then again, who is?).

1. PLEASE, PLEASE, PLEASE, PLEASE Captain. Whatever you do in response to the community feedback provided here, KEEP winnings from Free Spins wager free.

Why? Well I've seen Jory's video. The ultimate little acorn to big f*cking oak tree run. One of the great things about that video was that once he nailed the big wins, he knew he could cash out at any time. Just everybody stop for one moment and think about this...What if that £15 win he got on the last of his free Starburst spins had happened at another casino? He could have found himself saddled with wagering requirements of anything up to £750. Yes, he still would have won something once he cleared WR, but it might not have been as "epic".
Worse still, if it had happened at a different casino, there might have been a max cashout rule that would essentially have made "X%" of his win worthless. The very thought of that would be horrible with a capital H. Or to put it another way....

...give me 30 free spins on "Ponzi Scheme", "Shitburst", "Shights" or "Dectraction" under Rizk's current system ANY GODDAM DAY. I'll take my WAGER-FREE winnings, open up DOA, play at 9p a spin and if I luck out and hit 5 scatters or a wildline that pays over 1000x, I'm f*cking golden for a cashout baby. OK, I know it's a long shot, but it's a long shot worth having, isn't it, my fellow CM-ers?

2. The amount of race points that can be won on the Wheel of Rizk. I'm sorry to say this, but 10 points is a poor reward, particularly if it turns up on a Super Wheel. Especially as the player earns 25 race points per level up. In my humble opinion, the awarding of 10 points seems to serve one purpose....to create race point scores that are not a multiple of 25. Therefore creating more "unique" race leaderboard positions and helping to reduce the number of players tied on the same leaderboard position. At the very least, award 25 race points on a "normal wheel". Or make it some random number between 25 and 50 points. And if race points are won on a Super Wheel, make it something worthwhile, like anything from 50 to 250 race points. Remember Captain, race points do not affect the casino's bottom line, only the player's finishing position. So here is an example where it doesn't cost you anything to be a little more generous. And it can potentially make the Rizk race a little more exciting for the player.

3. Don't offer bonuses based on a player's "level" (I'm referring to last week's %age match offer as an example). Because it looks like you are "discriminating" against lower level players or indeed, players who have signed up more recently than others. For example, the Irish and Germans who have only just recently been "given the green light" to play at Rizk. For the record, I am at level 190, so I was able to take advantage of the highest %age match available. Just because a player is "newer" doesn't mean he/she is "less deserving" of the same %age bonus.

4. Get that "double speed power bar" up and running on a weekly (OK, maybe fortnightly) basis, ideally at the weekend. And especially for those newer players, who at the moment are not getting the higher % bonus made available to them (again, I'm using last week's match bonus offer as an example here). There are multiple potential benefits here...

A. Players can level up quicker to give them a chance to save up free spins (or indeed exchange them for those Super or Mega Spins) and that will hopefully not leave them feeling like they are "pissing into the wind" as much, especially if they are enduring a bad run of luck like what osulle described in her OP.
B. Players, including the low rollers, might feel like they at least have a chance to be more competitive in your weekly Rizk race
C. Rizk may attract more player traffic. (you see, I'm not just thinking about us players, you guys need to get some of the benefits too )

For the record Captain, I am loving your work. And I know you're trying to get even better than you already are. I hope my erm...."rant" was reasonably balanced and constructive.

I read through most of this thread echoing many of the same sentiments, as I am sure some of you have seen on other Rizk threads I have made I have also had feedback and rants along the very same lines but wanted to say great post here mcgameboy, and I agree with so much of your feedback/ideas.

Making the Double Speed Power Bar promotions more regular would definitely encourage me to play more, or perhaps it could be used as an incentive for certain players just to tailor the offers a bit more-if you get my drift. Like, say if I haven't been playing as much for a week or two, flick me an email saying if I log on and deposit/play today we'll double your speed for the first hour or whatnot. I'd actually prefer something like this than a deposit bonus with WR any day! Also, sometimes I see on CM threads about people getting FS on new games or other rewards but when I log in, I miss out and find out it was only given to select players-this can also be a bit frustrating when you have been depositing/playing a lot or having little luck on the WoR and you miss out on those sort of little extras. AND YES OH GOD PLEASE CHANGE UP THE FS GAMES... Don't mind that they might not be the biggest winners, but sheesh sometimes they are SOO BORING and it's hard to even be motivated to sit through my FS when ya can't autoplay and are so sick and tired of those damn games!

Admittedly, a run of bad luck at Rizk has seen me cool off a little as of late, but I feel like since I hit the levels into the 200-250s, my power bar seems to move ever so slowly... And while I have had loads of FS from the WoR, the Mega/Supers are rare, and the free cash maybe once or twice... In all honesty though, hate the race points prize-every time I win this one, it's been an off week with little to no play so the race points hardly advance my place much at all as last week showed with no prizes for my measly efforts ha! Or, I land on it during a massive session and/or I plan on continuing playing so I am earning loads of points anyways so I'd rather win something a bit more 'fun' or rewarding, that I can enjoy immediately instead of waiting til the end of the race. And I think that would also give me that sort of valued customer feeling, like a nice little gift for the recent play, you know

Also, there has been a little bonus code box in my Rewards tab lately, anyone used it or know what the special codes are for and how they are awarded? Haven't seen anything on the Inzider page or had an email regarding it so was just curious

I do love Rizk and have managed a few cashouts, but for me it sometimes does seem for every win there, it is followed by a nasty losing streak-more so than other sites I play at.. As if earning back my winnings LOL

Does anybody else find some withdrawals are immediate for them and others take hours? Usually I have speak to chat who will process it on the spot, but it's a bit unusual and annoying when it's instant on one and then no progress on the next even with same payment methods used in each case!?!


The Captain has told me my RTP was indeed pretty high in the past, I guess sometimes it's whether or not I manage to actually withdraw or if I stupidly keep playing it away LOL. I find too, some games can run very very hot for a day or two, then for the next three weeks, they are below freezing and drain my bankroll before my (nearly teary) eyes LOL I mean, I get the nature/randomness of slotting and gambling obviously...but Rizk in my experience with the games I play seems to have the most radical variances/times between hot and cold ever but as usual, I can't help it and will try and try again every time LOL

The site is one of my faves for ease of use and design especially on iPad, though have had many issues before and actually a few more I need to get in touch with the Captain about actually! But, yep gotta say as well, the Captain is definitely fantastic and has been super great to me in the past with my concerns and questions, is always open and available to help. I have never felt like my queries were too much hassle and he gives personal feedback and information without sounding like I have bothered him or annoyed him with my gripes! :notworthy

 

[theapple]

This was, obviously i had hoped, supposed to be a joke...

We do listen to your suggestions, just because they are not implemented a few days after you suggest them doesnt mean that they are being ignored. A number of them are either under discussion, planned, being developed, being tested, user journey explored etc. I do get that you like Rizk as thousands of players do but that being said we know that there are a significant number of improvements that we can make and will be doing so over the coming weeks, months etc

thanks for your reply, again CK

i already said how im well aware how things dont and cant change overnight, so i know its a long term process that involves lots of stuff we (players) cant see.

Also, i wish some people would stop taking my posts as rants or sore loser syndrome posts because im actually a winning player at Rizk and i really love the place, hence my long posts about what i feel could (and should?) be changed to better.

I just read the whole topic (well last 2 pages of it ) and there are really some amazing suggestions that could make Rizk even better place to play at, than it currently is.

cheers and once again thank you for participating in community discussion, not many reps do that nowadays