Question ATT: Club World Players

[skiny]

Skiny-

Tom told me a while back that they use a different email service for bonus offers. I still have about half of my emails from the group show up in my spam box but I know to look for them there.

I'm just wondering if that's why some people don't get emails regarding declined withdrawals.

 

[harrys99]

I'm just wondering if that's why some people don't get emails regarding declined withdrawals.

Guess I couldn't say for certainty-the ones in my spam box are usually bonus offers from the casinos in the group that I play the least.

Hopefully someone else will jump in here and say what their experience is.

 

[dreamguardian1]

Ive actually never had a problem with Club World, YES they do decline my withdrawals initially, all of them but then they repost and approve it instantly, probably something to do with their proceesor or how its done. Also they have had problems over the past two weeks with the PAY MY CARD feature just got an email about it, but it should now be fixed. I have actually been very impressed with Club World and the speed of their payouts and their very polite staff over some of them that will remain nameless. Actually i correct the LOCOPANDA is awful......still fighting with them over my comp points. I think they know that as soon as i use them i am closing my account with them permanently.

All that said, not every player is going to have the same experience, but as a player in an unmentionable area, im very happy with them, apparently they are with me too considering the amount of Daily VIP money they give me to play lol. Lately been rotating between Buzzluzk and All Star Slots, (and yes they told me i could play at both long as both were not open at the same time)

 

[pmutts]

My two cents

First the good: For Americans, Club World Group is without question one of our best options. They generally have excellent customer service, offer extremely generous bonuses, and pay us when we win. Tom has helped me out a couple of times and he is awesome.

Now the bad: I have NEVER received an email from a CW Cashier unless it was in response to contact initiated by me. Although I don't have time to research the specifics, over the past year I have had requested payouts returned to my account at least twice and I was clueless until I logged in to the casino and there it was. Up to now, the cashiers have failed to proactively communicate with me regarding problems with payouts.

I had an experience at Lucky Red last month that has really been bugging me:

10/14/2012 12:16:50 PM Courier Cheque Withdrawal Cancelled $1,900.00
10/8/2012 8:19:14 AM Courier Cheque Withdrawal Requested ($1,900.00)

Why on earth would my check request sit in pending status from EARLY Monday morning until end of business the following Friday? As it turned out, logged in after a couple of stiff drinks late Saturday night and I lost every dime. I simply cannot help but wonder if this was done to provide me with an overly abundant opportunity to throw it back.

 

[manstaff]

Nobody answered my last question. I'll ask a new one.

Does all CWC emails come from the same email address? Could bonus offers or newsletters from one address get through while emails from the cashier get dumped into spam folders?

yes, absolutely that happens. I get some in spam and some in my inbox. I always check my spam folder for CW emails from Lauren. I don't think this is a "problem" of cwc or anything they should fix on their end. Just go to your spam and mark them as OK to receive emails from.

 

[catalina026]

I've been experiencing what seems to be the run around with CWC - I made a small withdrawl for $250, last week (no bonuses used). It was sent back to my casino account within 24 hours with no excuse why. I started live chat to get some answers...documentation was the reason (thought I had longer than 24 hours to get documentation to them). I sent in ALL requested documentation, with the exception of missing to place the casino username for Highnoon on my verification form. I contacted the cashier via email to provide my username...which is silly IMO, because I'm sure they can easily find this information. To me it seemed, any little oversight is an excuse to conveniently deny my withdrawl. Now, this morning, I just received another message that their ACH is down, and I have to look for another alternative for withdrawling this small amount of $250, which BTW is shy of the $350 minimum to request a check. So now they placed the funds BACK into my players account (again) and OK pay was recommended for me to sign up with, which takes several other verification and time limits to request a withdrawl from as well. All of this seems fishy. I haven't played online in quite sometime and looked here at Casinomeister before choosing a casino to go with. Guess I should have looked to the forums instead of the accredited list, because this casino seems to be using rogue tactics to me.

 

[sephus22]

I was just informed the check ive been waiting a month for is no good.Got the tracking # and everything.I was told not to cash it.The money is back in my account.WHAT A RUNAROUND.......

 

[Tirilej]

This time I can see that Club World is actually taking responsibility. They are informing everyone that waits for a cashout that they have problems with a processor. I think that is a good thing and not something a rogue operator would do.
I can understand that it's frustrating to wait but I don't believe for a moment that this is a mess that CWC has created because they don't want to pay. That would be stupid.
So calm down, breath...and wait

 

[dreamguardian1]

Yep last week it was their PAY MY CARD, this week its their courier check service, although that kinda doesnt make sense, kinda wonder if too many people are winning and they are short money lol. But at least they are notifying players, if not rudely informing them.

 

[lettingyouknow]

what I don't think is right

I was informed by email, that my check for $2500 (after waiting a month to get) was no good as well.

What I don't think is right that in order to get the $2500 it is going to cost me $140 in fees.

It is a $70 for the $1500 and for the $1000 another $70.

They will not waive fees.

 

[vinylweatherman]

I was informed by email, that my check for $2500 (after waiting a month to get) was no good as well.

What I don't think is right that in order to get the $2500 it is going to cost me $140 in fees.

It is a $70 for the $1500 and for the $1000 another $70.

They will not waive fees.

This is not good. Perhaps if it didn't take so long for the check to arrive, it wouldn't go "dud" before the player could cash it. Given that the fault lies with a contractor engaged by the casino, the fees charged for an alternative should be no more than those charged for the check. If anything, they should be COMPENSATING the player, not stinging them with even higher fees.

The only thing that is the players fault is them depositing in the first place - perhaps they should correct this behaviour

 

[Nifty29]

This is not good. Perhaps if it didn't take so long for the check to arrive, it wouldn't go "dud" before the player could cash it. Given that the fault lies with a contractor engaged by the casino, the fees charged for an alternative should be no more than those charged for the check. If anything, they should be COMPENSATING the player, not stinging them with even higher fees.

The only thing that is the players fault is them depositing in the first place - perhaps they should correct this behaviour

What's the bet the OP hasn't even ASKED yet . People who have jumped on their horse about how awful it is should give the rep a chance to confirm or deny it first.

I sincerely doubt CWC will not waive the fees on this occasion, or at least not charge them when the withdrawal goes out again.


On another note, it is such a shame that some people obviously didn't read the first post in this thread. It is NOT supposed to be about "where's my cashout" or "they're behaving like rogues" blah blah....it is about a specific issue that has been raised over the past months, namely communication between cashier and player when a withdrawal is declined.

PLEASE...if what you have to say it regarding how you haven't got your money or how your check was a dud etc...put it in a more appropriate thread.

Back on topic...there seems to be very few players posting here that the cashiers do not provide a reason for declining a withdrawal.

HOWEVER, ANY case of this happening is unacceptable, and since there have been some reported here, it would appear that Tom is being fed some incorrect information by his cashiers. I just cannot see Tom bareface lying about providing reasons every time.

If a cashout is declined, the player should be notified as to the exact reason, and what steps they should take to have it approved. Anything less is unacceptable from an accredited casino.

 

[Casinomeister]

Like Nifty said, please keep the thread on topic. "Where's my payment?" posts should be posted elsewhere. The "Payment Processing Issues" would be a good place to look for appropriate threads. Thanks!

 

[P.V.]

PLEASE...if what you have to say it regarding how you haven't got your money or how your check was a dud etc...put it in a more appropriate thread.

Bad checks should be addressed, you did start a thread about club world players, issues.

Why wouldn't anyone be concerned about that?

 

[Nifty29]

Bad checks should be addressed, you did start a thread about club world players, issues.

Why wouldn't anyone be concerned about that?

If you read my initial post Mark, which you obviously didn't, you would see that the thread was to gather information about a specific issue.

Bad checks and payment delays are NOT what this thread is about. Both of them are very important though, hence I suggested a new thread etc.

You obviously didn't read the thread title either, otherwise you would have seen it was ATT: CLUB WORLD PLAYERS. Nowhere at all does it state that I was looking for anyone and everyone who had any kind of issue with CWC.

I also don't see where anyone said they "weren't concerned" about bad checks.

If you have a problem with this, contact the mods.

 

[lindaj]

I never ever get any emails from CWC whether its about a withdrawal or deposit. The only time I get any info from them is when I initiate contact. And no...theres nothing in my spam folder or any other folder...I just dont get any contact from them. Unfortunately Im going thru yet another withdrawal issue with them and in 4 days heard nothing from them until I contacted them. Im about fed up with them. I do however get a promo email once in a while.

 

[Nifty29]

I never ever get any emails from CWC whether its about a withdrawal or deposit. The only time I get any info from them is when I initiate contact. And no...theres nothing in my spam folder or any other folder...I just dont get any contact from them. Unfortunately Im going thru yet another withdrawal issue with them and in 4 days heard nothing from them until I contacted them. Im about fed up with them. I do however get a promo email once in a while.

Thanks Linda.

Excellent feedback.

Could you please PM the rep Tom here and allow him to investigate?

 

[P.V.]

If you read my initial post Mark, which you obviously didn't, you would see that the thread was to gather information about a specific issue.

If you have a problem with this, contact the mods.

Sorry about that Nifty, didn't mean to rattle ya.

 

[lindaj]

Thanks Linda.

Excellent feedback.

Could you please PM the rep Tom here and allow him to investigate?

Yes PM sent

 

[dreamguardian1]

I have been talking with Karolina and trying to work with them on contacting players and informing them of things better. I know from my conversations with her that they are working on speeding up payments (sometimes they are good sometimes not). But i like that they are trying.

 

[Nifty29]

Well it appears from the lack of evidence to support past complaints of non-responsiveness and deliberate delaying of cashouts, that there was not really a big problem in the first place.

Either that, or it was long ago and is now sorted.

My recent experiences with CW cashouts have been excellent.

Case closed IMO.

 

[dreamguardian1]

What's the bet the OP hasn't even ASKED yet . People who have jumped on their horse about how awful it is should give the rep a chance to confirm or deny it first.

I sincerely doubt CWC will not waive the fees on this occasion, or at least not charge them when the withdrawal goes out again.


On another note, it is such a shame that some people obviously didn't read the first post in this thread. It is NOT supposed to be about "where's my cashout" or "they're behaving like rogues" blah blah....it is about a specific issue that has been raised over the past months, namely communication between cashier and player when a withdrawal is declined.

PLEASE...if what you have to say it regarding how you haven't got your money or how your check was a dud etc...put it in a more appropriate thread.

Back on topic...there seems to be very few players posting here that the cashiers do not provide a reason for declining a withdrawal.

HOWEVER, ANY case of this happening is unacceptable, and since there have been some reported here, it would appear that Tom is being fed some incorrect information by his cashiers. I just cannot see Tom bareface lying about providing reasons every time.

If a cashout is declined, the player should be notified as to the exact reason, and what steps they should take to have it approved. Anything less is unacceptable from an accredited casino.

Karolina actually did waive the fees for me. I also discovered through them that sometimes what happens is the winthdrawl fee is like $9.00 if you request the debit posting to your account, if the money is not in your playable amount they deduct it from your winnings and cancel the withdrawl but forget to re-process it for the new amount minus the fees. Cashier error which can easily be fixed quickly usually by PMing Tom or Karolina on here which is what i done.

 

[cash4all]

I always get an email from them whenever I deposit ... but sadly I can't tell you anything about the speed of cashouts since their slots have been so tight for the past couple of months that I can't seem to win anything at all!

 

[sandman748]

I always get an email from them whenever I deposit ... but sadly I can't tell you anything about the speed of cashouts since their slots have been so tight for the past couple of months that I can't seem to win anything at all!

Not that I'm happy others are losing but I'm glad to hear I'm not the only one. I've been getting my butt kicked since October. I did have one withdrawal though and it was processed next business day without issues.

 

[rena35]

after about 6 deposits and not very good playtime i felt the tightness of the slots too.Seems we all were thinking we were alone in this