hobobiker
Dormant account
- Joined
- May 4, 2007
- Location
- Manchester UK
and this is the reply you get ??? am i missing something here
...all i wanted was the return for the day at 32Red cos i could not be bothered to add it up on playcheck and it turned into a bloody saga.
chat as follows :
Chat Transcript
Helen: Thank you for contacting us, mark. My name is Helen, how can I help?
mark: could you tell me what my total wager and the return % was on todays play please? thanks
Helen: payout percentages are not really a valid figure to quote after a short amount of play, mark. I can tell you but it will be out of context mark: ok tell me i know it was for only 100 spins on a 5 line slot
Helen: the data does not give that figure so I cant tell you what the percentage was mark: ok can you tell me my total wager returns for today please?
Helen: all I can see since yesterday is wagering of 30 on The High Life
mark: ok is that the total wager then 30?
Helen: you have wagered 30 since yesterday, yes
mark: thanks and what are the return payouts on that wager?
Helen: I cannot give you a return on only 30 wagering - it does not translate
Helen: sorry to disappoint
mark: what does not translate?
Helen: you will not be able to get a result when you wager so little - our percentage payouts cover all the play by all the players, so you canot compare this to a few spins on the game
mark: so if its a 15 deposit and a wager of 30 thats a -15 result which is a 50% return on high life after 100 spins ...is that correct?
Helen: it roughly indicates that - which is similar to the odds of a coin head
mark: im not comparing anything., all i asked was what my total wager and returns were for today
Helen: you have only wagered 30 so that is not enough to give you a payout percentage
mark: yes it is, if ive wagered 30 then you should be able to tell me the returns ... do you not have the figures?
Helen: yes we have results of the play but they are not indicative of your results. There is not enough play to warrent an accurate figure for you to use
mark: ok so the returns for todays play were 50%?
Helen: you only wagered the 30 so roughly, yes, as you put in 15. It depends on what your bet was
mark: the reason for the low wager is because the return was low is it not ....if the RTP% was 96% then my wager would have been 200 not 30 .....so the return is relevant to the wager .
Helen: we cant give you results like this for each individual session - the figures dont work in that way so it would be an inaccurate result if we did tell you it
Helen: its out of context when compared to our auditors fidning across the board
mark: why does the % returns depend on the bet?
Helen: it depends upon the vaLue of the wager
Helen: 30 is not enough to show your true returns as the value is so small
mark: im not comparing it to the auditors but i am asking you what my returns were for today thats all.
Helen: theres not a value that I can give you Mark, I am sorry
mark: why not?
Helen: for the reasons I have written above
mark: so you dont know what my returns were for today then ?
Helen: no - the play you have done does not show your play accurately
Helen: anything I quoted would not be correct in that regard
mark: er. . .i dont understand what you are saying Helen . . .if you know what i have wagered then you should know the % return .. im not asking anything unusual am i?
Helen: no but I want you to understand that the return means nothing in this small value. There is little point in me giving a value when it does not illustrate what the game return is equal to. Youre not asking anything unusual but I wonder why you wish to know? There is not enough gameplay to represent your returns
Helen: for August it is a little more in context but you have changed the games you have played which alters the result. Since August 2st your payout percentage is about 96%
Helen: this is close to what our auditors find across the total play, so its more of a representative figure
Helen: the wagering is 26,963
Helen: its far more than just the 30 you requested
mark: ok so this months figures are 96% return .and todays is 50% .is that correct?
Helen: the first figure is more accurate considering your play
mark: but surely both figures are accurate .if i wager 30 and my returns are 15.00 then thats a return of 50% on my total plays today ...its a fact .its a true accurate figure for today only. is it not?
Helen: yes but it is not something which represents your total play in context
Helen: anyhow I have tried to explain this so I hope you understand what I have said
mark: ok thanks Helen
Helen: no probs
Helen: bye for now
mark: bye
and if you could be bothered to read all that........
err WTF ... was it an unusual question or am I missing something ????
...all i wanted was the return for the day at 32Red cos i could not be bothered to add it up on playcheck and it turned into a bloody saga.
chat as follows :
Chat Transcript
Helen: Thank you for contacting us, mark. My name is Helen, how can I help?
mark: could you tell me what my total wager and the return % was on todays play please? thanks
Helen: payout percentages are not really a valid figure to quote after a short amount of play, mark. I can tell you but it will be out of context mark: ok tell me i know it was for only 100 spins on a 5 line slot
Helen: the data does not give that figure so I cant tell you what the percentage was mark: ok can you tell me my total wager returns for today please?
Helen: all I can see since yesterday is wagering of 30 on The High Life
mark: ok is that the total wager then 30?
Helen: you have wagered 30 since yesterday, yes
mark: thanks and what are the return payouts on that wager?
Helen: I cannot give you a return on only 30 wagering - it does not translate
Helen: sorry to disappoint
mark: what does not translate?
Helen: you will not be able to get a result when you wager so little - our percentage payouts cover all the play by all the players, so you canot compare this to a few spins on the game
mark: so if its a 15 deposit and a wager of 30 thats a -15 result which is a 50% return on high life after 100 spins ...is that correct?
Helen: it roughly indicates that - which is similar to the odds of a coin head
mark: im not comparing anything., all i asked was what my total wager and returns were for today
Helen: you have only wagered 30 so that is not enough to give you a payout percentage
mark: yes it is, if ive wagered 30 then you should be able to tell me the returns ... do you not have the figures?
Helen: yes we have results of the play but they are not indicative of your results. There is not enough play to warrent an accurate figure for you to use
mark: ok so the returns for todays play were 50%?
Helen: you only wagered the 30 so roughly, yes, as you put in 15. It depends on what your bet was
mark: the reason for the low wager is because the return was low is it not ....if the RTP% was 96% then my wager would have been 200 not 30 .....so the return is relevant to the wager .
Helen: we cant give you results like this for each individual session - the figures dont work in that way so it would be an inaccurate result if we did tell you it
Helen: its out of context when compared to our auditors fidning across the board
mark: why does the % returns depend on the bet?
Helen: it depends upon the vaLue of the wager
Helen: 30 is not enough to show your true returns as the value is so small
mark: im not comparing it to the auditors but i am asking you what my returns were for today thats all.
Helen: theres not a value that I can give you Mark, I am sorry
mark: why not?
Helen: for the reasons I have written above
mark: so you dont know what my returns were for today then ?
Helen: no - the play you have done does not show your play accurately
Helen: anything I quoted would not be correct in that regard
mark: er. . .i dont understand what you are saying Helen . . .if you know what i have wagered then you should know the % return .. im not asking anything unusual am i?
Helen: no but I want you to understand that the return means nothing in this small value. There is little point in me giving a value when it does not illustrate what the game return is equal to. Youre not asking anything unusual but I wonder why you wish to know? There is not enough gameplay to represent your returns
Helen: for August it is a little more in context but you have changed the games you have played which alters the result. Since August 2st your payout percentage is about 96%
Helen: this is close to what our auditors find across the total play, so its more of a representative figure
Helen: the wagering is 26,963
Helen: its far more than just the 30 you requested
mark: ok so this months figures are 96% return .and todays is 50% .is that correct?
Helen: the first figure is more accurate considering your play
mark: but surely both figures are accurate .if i wager 30 and my returns are 15.00 then thats a return of 50% on my total plays today ...its a fact .its a true accurate figure for today only. is it not?
Helen: yes but it is not something which represents your total play in context
Helen: anyhow I have tried to explain this so I hope you understand what I have said
mark: ok thanks Helen
Helen: no probs
Helen: bye for now
mark: bye
and if you could be bothered to read all that........
err WTF ... was it an unusual question or am I missing something ????