Hello Everybody,
This is my first post to Casinomeister. I've recently had a problem with Everymatrix and I've found it helpful to read about other victims of their "Self Exclusion Scam".
I had previously self-excluded from "Favourit", and like many others, later joined "Jetbull" in good faith, with no idea that the two sites were related in terms of sharing the Everymatrix platform. I used my normal personal details and email address to register.
I made a deposit to Jetbull and was "fortunate" enough to build up a balance of around £700. Only when I tried to withdraw some of this, did I find that my account was blocked soon after and the withdrawal cancelled.
This happened on Monday. I received an email from Everymatrix explaining why they had blocked my account (because I had self excluded from Favourit) but no mention of the £700 balance, no return of funds, and they have since ignored emails. (It's now midday on Friday).
This is especially miserable for me, because I had spent money elsewhere on Monday, believing I had up to £700 to bank, and this has left me with financial difficulties.
I can't believe that this policy from Everymatrix, and their rotten customer service, is ethical and worthy of a UK Gambling Licence. (I'm aware they've only had this licence since June).
I'm almost resigned to the fact I won't get the money which I won completely fairly, but I won't be taking this sitting down. I'm prepared for the long haul in terms of getting some kind of justice or retribution for this situation, starting with raising awareness of their dirty practices. (See *snip*). I can see from other members that being polite and reasonable with these people doesn't work.
Everymatrix and JetBull are well aware of my position with this.
This is my first post to Casinomeister. I've recently had a problem with Everymatrix and I've found it helpful to read about other victims of their "Self Exclusion Scam".
I had previously self-excluded from "Favourit", and like many others, later joined "Jetbull" in good faith, with no idea that the two sites were related in terms of sharing the Everymatrix platform. I used my normal personal details and email address to register.
I made a deposit to Jetbull and was "fortunate" enough to build up a balance of around £700. Only when I tried to withdraw some of this, did I find that my account was blocked soon after and the withdrawal cancelled.
This happened on Monday. I received an email from Everymatrix explaining why they had blocked my account (because I had self excluded from Favourit) but no mention of the £700 balance, no return of funds, and they have since ignored emails. (It's now midday on Friday).
This is especially miserable for me, because I had spent money elsewhere on Monday, believing I had up to £700 to bank, and this has left me with financial difficulties.
I can't believe that this policy from Everymatrix, and their rotten customer service, is ethical and worthy of a UK Gambling Licence. (I'm aware they've only had this licence since June).
I'm almost resigned to the fact I won't get the money which I won completely fairly, but I won't be taking this sitting down. I'm prepared for the long haul in terms of getting some kind of justice or retribution for this situation, starting with raising awareness of their dirty practices. (See *snip*). I can see from other members that being polite and reasonable with these people doesn't work.
Everymatrix and JetBull are well aware of my position with this.
Last edited by a moderator: