- Joined
- Jan 31, 2013
- Location
- UK
Hi,
I am a newbie here so first of all Hello to you all
Just from light searching on the forum I have soon realised that there is a million threads about Every Matrix Casinos Complaints, I have a typically self exclusion/blocked account from EM on Jetbull's casino, this one has a slight twist to it, here is my story:
I registered with Jetbull casino and deposited £100, I played with this and won £224 - I withdrew these funds and the withdrawal reached my bank account without a problem.
The account remained open and 7 days later I played some more slots and deposited a total of £1700 over 2 days, I soon racked up a healthy £3230 balance and decided to withdraw, this is where it gets interesting.
After submitting this withdrawal I was asked to verify my account, standard practice so I sent the docs across to the team, the next day I get an email from EM self exclusion team stating that I have excluded myself from another EM casino (did not give me the name of the casino and I cannot remember doing this at all) and that my account on Jetbull is currently blocked, HOWEVER, on the email it stated that the self exclusion period has ended and if I wish I can re-open the account again.
I have since replied to them and said I can never remember excluding myself from a EM casino and asked them to confirm which site this is. Also what is going to happen to my withdrawal, I am guessing after researching on this that they will get out of paying my winnings by simply just returning my total deposits during this time, but what I would like to know from you fellow Casinomeister users is that do I have any ammunition to claim my winnings as I was playing absolutely fine for over a week, more importantly, I managed to make a previous withdrawal and that was successful so surely even if what EM are saying about me excluding and blocking my account is even true, surely they would of done this on the first withdrawal? I am genuinely shocked and angry about what they have done as I cannot remember ever self excluding from a EM casino. I think this is a blatant way of getting out of paying me a nice profit and giving me £3200
Safe to say, from this experience I have had my eyes opened, I feel like I should of researched EM and their casinos before signing up as so many other users have experienced the same as me. Any advice or help you guys can give me would really be great and much appreciated.
Thanks for reading my story
Martin
I am a newbie here so first of all Hello to you all
Just from light searching on the forum I have soon realised that there is a million threads about Every Matrix Casinos Complaints, I have a typically self exclusion/blocked account from EM on Jetbull's casino, this one has a slight twist to it, here is my story:
I registered with Jetbull casino and deposited £100, I played with this and won £224 - I withdrew these funds and the withdrawal reached my bank account without a problem.
The account remained open and 7 days later I played some more slots and deposited a total of £1700 over 2 days, I soon racked up a healthy £3230 balance and decided to withdraw, this is where it gets interesting.
After submitting this withdrawal I was asked to verify my account, standard practice so I sent the docs across to the team, the next day I get an email from EM self exclusion team stating that I have excluded myself from another EM casino (did not give me the name of the casino and I cannot remember doing this at all) and that my account on Jetbull is currently blocked, HOWEVER, on the email it stated that the self exclusion period has ended and if I wish I can re-open the account again.
I have since replied to them and said I can never remember excluding myself from a EM casino and asked them to confirm which site this is. Also what is going to happen to my withdrawal, I am guessing after researching on this that they will get out of paying my winnings by simply just returning my total deposits during this time, but what I would like to know from you fellow Casinomeister users is that do I have any ammunition to claim my winnings as I was playing absolutely fine for over a week, more importantly, I managed to make a previous withdrawal and that was successful so surely even if what EM are saying about me excluding and blocking my account is even true, surely they would of done this on the first withdrawal? I am genuinely shocked and angry about what they have done as I cannot remember ever self excluding from a EM casino. I think this is a blatant way of getting out of paying me a nice profit and giving me £3200
Safe to say, from this experience I have had my eyes opened, I feel like I should of researched EM and their casinos before signing up as so many other users have experienced the same as me. Any advice or help you guys can give me would really be great and much appreciated.
Thanks for reading my story
Martin