Hello
I really wish I would have read the threads about capital casino before signing up there and claiming a bonus... This is by far the worst I have witnessed in the casino business.
To make a long story short, I signed up, deposited, and claimed their 200% welcome bonus. I then began to play some games. I played Baccarat, Blackjack, French roulette and Casino war.
Before I knew it the wagering had been met and the entire balance was cashable (I only played with 5 bets and more so it went really quickly).
I then cashed out the entire balance (450). The cashout however was returned to my account within 2 days or so. I then of course contacted the live chat.
Here are their answers:
"Cyril : Mats I have reviewed your account and can see taht you have not as yet met the required wagering requirements in order to cash out on the bonus credited"
Of course I had, I had no bonus balance!
"Cyril : There are certain guilines for betting on bonuses and should a player player not bet in the required manner this is not cashable".
Oh sh*t...
"Cyril: The easiest way to meet the wagering requirements are by wagering games that count 100% towards your wagering requirement such as Slots and american roulette."
I am sure it is...
"Cyril : I have reviewed your account and can see that you played French roulette and used the exact same patern of play and made the exact same bets and used the same amounts and same collours consecutively and then altering the colour and continuing the same patern"
Yes I played French roulette but It is allowed for wagering AND I wagered on other games too! I even changed the color of which I placed my bets in mid game!
When I asked what I had to in order to cash out he told me:
"Cyril : The bonus is automatically removed from the account once a withdrawal is made what I can suggest is that you wager on a dofferent game that you will not be able to play and a patern be detected, I would say wager a little more and make a second attempt at a wiothdrawal, I cannot give you a fixed amount as you even be able to cashin after wagering the bonus amount on a different game I would suggest games like slots which will avaoid any suspician and contributes more towards wagering at the same time."
Oh yeah, slots! It's a great way of giving away money to the casino...
I then asked how is playing on slots any different than playing on roulette (this is the best part).
"Cyril : Slots count 100% and bets are entirely 50 /50 and no paterns can be formed even if you bet on the same amount continously. "
OMG, 50/50?! I couldn't believe my eyes
But then he drops the bomb:
"Cyril : Whether you win on slots and double the credits in your account it will not be considered to be against the bonus policy 50/50 chance of winning or losing no guarantees can be made on slots you have a 50% chance of winnng or losing but this is just a suggestion you are welcome to play on other games as well."
I didn't know what to say so I ended the chat session...
I just wanted you to read this, I found it very amusing...
Anyway, the funds are in my account and have not been confiscated. But I can't cash out and wagering towards a bonus I don't even have seems a little weird.
Any suggestions?
And a little side note, his spelling actually was that bad, I haven't made any alterations to his comments!
I really wish I would have read the threads about capital casino before signing up there and claiming a bonus... This is by far the worst I have witnessed in the casino business.
To make a long story short, I signed up, deposited, and claimed their 200% welcome bonus. I then began to play some games. I played Baccarat, Blackjack, French roulette and Casino war.
Before I knew it the wagering had been met and the entire balance was cashable (I only played with 5 bets and more so it went really quickly).
I then cashed out the entire balance (450). The cashout however was returned to my account within 2 days or so. I then of course contacted the live chat.
Here are their answers:
"Cyril : Mats I have reviewed your account and can see taht you have not as yet met the required wagering requirements in order to cash out on the bonus credited"
Of course I had, I had no bonus balance!
"Cyril : There are certain guilines for betting on bonuses and should a player player not bet in the required manner this is not cashable".
Oh sh*t...
"Cyril: The easiest way to meet the wagering requirements are by wagering games that count 100% towards your wagering requirement such as Slots and american roulette."
I am sure it is...
"Cyril : I have reviewed your account and can see that you played French roulette and used the exact same patern of play and made the exact same bets and used the same amounts and same collours consecutively and then altering the colour and continuing the same patern"
Yes I played French roulette but It is allowed for wagering AND I wagered on other games too! I even changed the color of which I placed my bets in mid game!
When I asked what I had to in order to cash out he told me:
"Cyril : The bonus is automatically removed from the account once a withdrawal is made what I can suggest is that you wager on a dofferent game that you will not be able to play and a patern be detected, I would say wager a little more and make a second attempt at a wiothdrawal, I cannot give you a fixed amount as you even be able to cashin after wagering the bonus amount on a different game I would suggest games like slots which will avaoid any suspician and contributes more towards wagering at the same time."
Oh yeah, slots! It's a great way of giving away money to the casino...
I then asked how is playing on slots any different than playing on roulette (this is the best part).
"Cyril : Slots count 100% and bets are entirely 50 /50 and no paterns can be formed even if you bet on the same amount continously. "
OMG, 50/50?! I couldn't believe my eyes
But then he drops the bomb:
"Cyril : Whether you win on slots and double the credits in your account it will not be considered to be against the bonus policy 50/50 chance of winning or losing no guarantees can be made on slots you have a 50% chance of winnng or losing but this is just a suggestion you are welcome to play on other games as well."
I didn't know what to say so I ended the chat session...
I just wanted you to read this, I found it very amusing...
Anyway, the funds are in my account and have not been confiscated. But I can't cash out and wagering towards a bonus I don't even have seems a little weird.
Any suggestions?
And a little side note, his spelling actually was that bad, I haven't made any alterations to his comments!