- Joined
- Apr 2, 2011
- Location
- Ontario
As per my posts in videoslots thread. Have pm'd the reps.
I got a "reward" trophy, accomplishment or whatever for a 100% bonus. Did a deposit for it no terms were or are disclosed regarding this bonus on the site. So knew nothing about jackpot games being excluded at the time, Only thing stated on their site is for their general bonuses where jackpot games were excluded for clearing a bonus and a warning screen should appear to say you cannot enter a jackpot game, This did not occur when I opened the game.
This part taken care of in videoslots thread.
Cleared my balance to zero including cleared bonus funds, So thinking since I cleared everything the bonus will not be active anymore so I did another deposit and had a hit right away, Wanted to do a partial withdrawal but then noticed remaining bonus still active on account, Contacted chat and was told oh no you have to pretty much keep depositing and clear 100% of the bonus to ever do a withdraw again!, umm no and I think you guys can see the problem with that alone.
I know about the forfeit but that's should be for the same deposit that activated a bonus and for bonus funds not cleared not for people who cleared a part of a bonus and their balance to zero.
So under a new deposit that had nothing to do with the bonus at all they took my money off my withdrawal $40 to "pay back" funds I legally cleared and was not in my account at all cause I played it back at time of this withdrawal.
So if they just want to put my $40 back in my account and changer their bonus's and state terms regarding a specific bonus on their site to save future problems we can close this complaint right away and just move on.
I will p.m. reps once again to ensure the rule has been followed.
I got a "reward" trophy, accomplishment or whatever for a 100% bonus. Did a deposit for it no terms were or are disclosed regarding this bonus on the site. So knew nothing about jackpot games being excluded at the time, Only thing stated on their site is for their general bonuses where jackpot games were excluded for clearing a bonus and a warning screen should appear to say you cannot enter a jackpot game, This did not occur when I opened the game.
This part taken care of in videoslots thread.
Cleared my balance to zero including cleared bonus funds, So thinking since I cleared everything the bonus will not be active anymore so I did another deposit and had a hit right away, Wanted to do a partial withdrawal but then noticed remaining bonus still active on account, Contacted chat and was told oh no you have to pretty much keep depositing and clear 100% of the bonus to ever do a withdraw again!, umm no and I think you guys can see the problem with that alone.
I know about the forfeit but that's should be for the same deposit that activated a bonus and for bonus funds not cleared not for people who cleared a part of a bonus and their balance to zero.
So under a new deposit that had nothing to do with the bonus at all they took my money off my withdrawal $40 to "pay back" funds I legally cleared and was not in my account at all cause I played it back at time of this withdrawal.
So if they just want to put my $40 back in my account and changer their bonus's and state terms regarding a specific bonus on their site to save future problems we can close this complaint right away and just move on.
I will p.m. reps once again to ensure the rule has been followed.