I may have a PaB situation but didn't want to waste time of people. Before I contact a rep or fill out the PaB I wanted opinions of some of the wise members here please.
The situation is that I received a $150 free chip at a casino. Probably because I have lost a lot of money there and they were trying to tempt me back.
The casino terms is 45x wagering and it is actually 4x that number since I play table games. That makes the wagering at 27,000. OK, that is not a problem since it is a free chip and I played it. The rule states that there is a 5X maximum cashout rule in place and the free chip is non-cashable. OK again. I understand that too and I agree and play it.
I have great success and run my total well above the $750 Max cashout. As soon as I get to the wagering requirements they then take the $150 bonus out of the account PLUS all extra money. This was done the instant that I met Wagering and it was automatic.
Fair enough! They did take $1,877.50 from my account but that is their rules and they left me with just my cashable $750. The bonus was gone. My extra money was gone. There it is - my balance was now bonus free and sat at $750.
I then played some more and when I was finished I had built up my money to $1500! I withdrew this money but they only sent me $750. They took another $750 from my account claiming it was bonus!!! I explained that I had met the wagering requirements and that they had already took $1,877.50 from my account, thus leaving me with my own money. They say "no, you can never cashout more than $750 since it was a free chip"... but then I say you ALREADY took my free chip and extra money! You left me what was mine and I played it and won, you must pay me! They will not. Is this PaB worthy? Or rep contact worthy?
Thanks for advice.
I really feel like they stole from me.
The situation is that I received a $150 free chip at a casino. Probably because I have lost a lot of money there and they were trying to tempt me back.
The casino terms is 45x wagering and it is actually 4x that number since I play table games. That makes the wagering at 27,000. OK, that is not a problem since it is a free chip and I played it. The rule states that there is a 5X maximum cashout rule in place and the free chip is non-cashable. OK again. I understand that too and I agree and play it.
I have great success and run my total well above the $750 Max cashout. As soon as I get to the wagering requirements they then take the $150 bonus out of the account PLUS all extra money. This was done the instant that I met Wagering and it was automatic.
Fair enough! They did take $1,877.50 from my account but that is their rules and they left me with just my cashable $750. The bonus was gone. My extra money was gone. There it is - my balance was now bonus free and sat at $750.
I then played some more and when I was finished I had built up my money to $1500! I withdrew this money but they only sent me $750. They took another $750 from my account claiming it was bonus!!! I explained that I had met the wagering requirements and that they had already took $1,877.50 from my account, thus leaving me with my own money. They say "no, you can never cashout more than $750 since it was a free chip"... but then I say you ALREADY took my free chip and extra money! You left me what was mine and I played it and won, you must pay me! They will not. Is this PaB worthy? Or rep contact worthy?
Thanks for advice.
I really feel like they stole from me.