- Joined
- Nov 20, 2011
- Location
- Belfast (Northern Ireland)
I deposited at Allslots last week, it was only small (my usual £25) played a few slots and cashed out £100.
All went well, got a nice email congratulating me on my win and then a mail asking for my docs etc so sent them off swiftly, this was on Monday BTW.
I had a call from an unknown number last night and when i answered, it was Eric from Allslots.
Now my complaint. He informed me that they could not put my winnings back on to my card, strange? and that my only options to receive my winnings were by bank transfer (£20 fee) or cheque. I asked why they could not put into my Skrill account and was informed it was because i did not use it as a deposit method. the cheque, i was told, will take up to 21 working days to arrive.
The customer service there is fantastic and i know i will surely get my money but i really do not understand why they cannot put the money back on my card.
I have no problem whatsoever with other MG's.
Guess i now know how you guys in the US feel.
All went well, got a nice email congratulating me on my win and then a mail asking for my docs etc so sent them off swiftly, this was on Monday BTW.
I had a call from an unknown number last night and when i answered, it was Eric from Allslots.
Now my complaint. He informed me that they could not put my winnings back on to my card, strange? and that my only options to receive my winnings were by bank transfer (£20 fee) or cheque. I asked why they could not put into my Skrill account and was informed it was because i did not use it as a deposit method. the cheque, i was told, will take up to 21 working days to arrive.
The customer service there is fantastic and i know i will surely get my money but i really do not understand why they cannot put the money back on my card.
I have no problem whatsoever with other MG's.
Guess i now know how you guys in the US feel.