What a day I'm having.
Ever had one of those spins that fill you with nothing but pure and simple panic?
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Chatting with Kevin
16:07
No problems at all Scott.
16:07
Would you mind if I posted this on casinomiester?
16:06
Never had that feeling of pure panic before
16:06
Yeah, no problems at all!
16:06
No thanks lol. I can breath now.
16:06
No problems at all Scott! Is there anything else I can assist you with now that I have you on the line?
16:05
Thank you so much for understanding
16:05
It has been re-added to your account now
16:04
There isn't a max bet on mobile.
16:04
I can clearly see that this was a mistake, and of course we want to try to see this from our customers perspective as well. I am willing to re-add the funds to your account as it looks like a genuine mistake looking at your game history, however, I do want to advice being cautious for the "Max Bet" button
16:04
I deposited £100 to do a 10p Playngo bonus hunt.
16:03
I was playing rich wild at 10p when the game kicked me out. I rejoined and the game resumed the spin. I clicked spin once and it was a £100 spin. This is not how I play.
16:02
Hi Kevin.
16:01
Hey Scott, let me pop in and take over this chat. My name is Kevin and I work as a supervisor here at L&L Europe. One moment please whilst I check your account
16:01
This wasn't
16:00
This was my fault as the bet went from 10p to £100
16:00
I understand but it was not our fault. I am asking my supervisor as terms state all bets are final. So I have to ask higher up
15:58
Look at my spin history. Why would I make a £100 spin
I will speak to my supervisor
15:58
But the bet was made.
15:58
Refund the bet as it was in error
15:57
I was doing a 10p bonus hunt
15:57
What are you asking us to do?
Riche
15:57
Ruche wild and the shield of athena
15:57
Which game?
Let me take a look
15:56
As stated all bets are final
I thought the bet level was still at 10p
15:56
Hi there. I never ever ever make that kind of bet.
15:56
You saying you bet 100 and did not realise?
15:55
Hi Scott
I was playing rich wild and the shield of athena at 10p a spin when it kicked me out, I rejoined and the game resumed the spin. I made 1 spun after and it was set at £100 a spin this was in complete error can you help?
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