So yesterday I made a deposit on All-Star slots using CC and my card was charged twice by two of their processors. I noticed this instantly and emailed them right away, this morning I get an email that states the funds will be credited back to my card and if the transaction is pending to wait 48 hours.
Next, I see a credit in my casino account for $54(amount of deposit). I initially deposited this amount yesterday and lost so my balance was 0 prior to the credit. Now the support is telling me that my card wont be refunded because I played with what they put in my account.
The issue is that I only deposited once and without consulting me they just put the money in my account for the second of the double charge. So basically they are getting two deposits and the second one being unauthorized. How is this a fair action? I was subjected to a double charge which is bad enough in the first place, and the way they rectify the situation is by keeping the second deposit and just assuming its all right to credit me with casino funds?
I hope that someone here from All-Star will resolve this problem because that is simply not fair.
Next, I see a credit in my casino account for $54(amount of deposit). I initially deposited this amount yesterday and lost so my balance was 0 prior to the credit. Now the support is telling me that my card wont be refunded because I played with what they put in my account.
The issue is that I only deposited once and without consulting me they just put the money in my account for the second of the double charge. So basically they are getting two deposits and the second one being unauthorized. How is this a fair action? I was subjected to a double charge which is bad enough in the first place, and the way they rectify the situation is by keeping the second deposit and just assuming its all right to credit me with casino funds?
I hope that someone here from All-Star will resolve this problem because that is simply not fair.