Advice on Euromoon casino please

[RichyJ75]

Hey Rich, just out of curiosity how long did you withdrawal take. I requested mine on the 19th sent in my docs got an email saying it was approved and still nothing. I've also had my second one pending for 10 day or so. I hope I get paid soon.

I made a withdrawal request on 2nd July and first 'approved' e-mail came through on 5th July. The next e-mail detailed how I will be paid (namely split between 3 different methods!) and that was received on 6th July. I should hopefully expect to see funds within next 3 or 4 days.

My first withdrawal was on 16th May and documents submitted immediately upon making a withdrawal request. 18th May an e-mail came through saying it was approved, 20th May e-mail received saying how it was being paid and funds received on 27th May.

 

[beaker654]

That's what I find strange. Received the email saying my withdrawal for 2300 was approved....just nothing after that. I'm hoping it's been an oversight and I will get them soon. I will prob seek legal advice if they don't pay me anything but hopefully that's not the case. Keep my fingers crossed.

 

[RichyJ75]

That's what I find strange. Received the email saying my withdrawal for 2300 was approved....just nothing after that. I'm hoping it's been an oversight and I will get them soon. I will prob seek legal advice if they don't pay me anything but hopefully that's not the case. Keep my fingers crossed.

Well, I have one more withdrawal request pending for EUR400 and that is still at 'pending manual' stage. I note that my deposit history is now clear as they were reversed in order to pay my last withdrawal, so all a bit confusing!

In light of this thread and info arising, I am now probably going to stop playing there. I only liked a couple of the games (Gorillas go Wild and Judge Dredd), so will look elsewhere for them. Shame really as the Gorillas slot I now have access to all the bonus games, but no point having them if casino don't pay out!!!

Good luck with your case with them. Been there done that with another casino, fingers burned and now wiser, of sorts! Mind you, I didn't 100% read the T&C's with Euromoon, so will now do that, just in case! I just played 'normally', so hopefully that doesn't breach any T&C's.

I think from start of withdrawal process to finish, you are probably looking at around 10 days.

 

[beaker654]

Hey Rich, I'm the same, I played normally, didnt ace any crazy bets...they are just hotting me with this ten times rule, mind you they haven't confirmed that this is the case. I have a rep looking into it so hopefully hear something soon. Thanks for the updates.

 

[Deeplay]

Hey Rich, I'm the same, I played normally, didnt ace any crazy bets...they are just hotting me with this ten times rule, mind you they haven't confirmed that this is the case. I have a rep looking into it so hopefully hear something soon. Thanks for the updates.

It will be an outrage if they actually stick this on you! 10X Withdraw your last deposit (and without a bonus)!!!
I went to live chat and asked about the terms. The rep tried to bullshit me and play dumb until I pointed out the terms from there own site
she simply replied and I quote

"Oh thats just there but not really ever an issue or used"

Utter bollocks. Pointed her to this thread and kindly informed them they wont see a dime from me.


So I walk into a casino. And change 10 quid into chips and win 1000 on roulette and they cash me out up to 100 quid and keep the 900!

Madness! This is one sorry ass clip joint everyone should avoid. But good look getting the cash they owe you. I really hope they do the right thing. But something tells me ... I doubt it.

 

[RichyJ75]

Any updates yet?

On my side, out of my last EUR1300 withdrawal request, I have now received returned deposits of £100, £75 and £75 (roughly EUR340) onto one card used and nothing else yet. This is where it gets confusing in knowing when they have fully paid me or not!!

My EUR400 withdrawal is still 'pending manual'.

 

[cnichas]

Evil casino

From all this info sounds as evil as gets, I hope word spreads about the terrible practices of this casino and their group as a whole and hopefully they exit the industry, one could consider that it's almost like proffesional theft in way

 

[t4llek]

seen some complaints on the askgamblers site and they were all related to payments, i would go with caution on this one.

 

[beaker654]

Hey guys, update. I still have not received my winnings. I did however receive an email from support a ski g for my bank details to transfer them. I asked how much, if it was the full €5000 or if they were going to hit me with their ridiculous and frankly obsurd term about 10 x your last deposit. No reply. I will update you as soon as I receive money or an update. Thanks again for keeping this thread going.

 

[davos11]

Anymore updates on euromoon , I won here to but have not yet attempted a withdrawal , Has anyone actually been paid by this set up even if slowly ?
Has anyone had any luck with the pab ?

 

[beaker654]

Hey Davos, it's funny you say that. They say they have transferred 2300€ to my bank so I will wait for it to appear. I asked about my other €2700 and have been told it's pending but should be dealt with soon. All in its been 26 days. I will let you know if I actually receive money. Fingers crossed for your withdrawal.

 

[beaker654]

Hey folks..just a little update. Today I received €2300 in my bank as promised by Euromoon Casino. I am now just waiting on my second and final withdrawal of €2700 to be processed and paid. Once this has been done I will update you.

Hopefully Euromoon have come good and realised that the way to attract more and more customers is to provide a good service, this includes games and more importantly the quick and full payment of all winnings as that's what people play for.

I just hope they change some of their terms as they are pretty poor....

I will update you with the next installment hopefully very soon. Tha ks for all your help so far....

 

[TheAddict]

26 days of stress and only recieve half, and still left stressed wondering if you will receive the other chunk of your withdrawal?
disgusting treatment. Luckily for I the shabby emails i get from this casino go straight to junk folder . Even the useless outlook can detect pure filth occasionaly.

 

[beaker654]

Hi, well just another update...I have still not received my 2nd withdrawal. I have sent numerous emails....spoke with live support and reps....still nothing.....it has been well over 2 weeks now and I am being hit with the same lies as before...it will be paid tomorrow....its is being sorted....finance are dealing with it.....why can't euromoon pay their players? U thought they would have learned their lesson. ..doesn't the rep care or management care about how their casino looks? Come in euromoo step up to the mark and pay your players what they win an on time!

Perhaps the rep would like to post a reply?

 

[Deeplay]

Hi, well just another update...I have still not received my 2nd withdrawal. I have sent numerous emails....spoke with live support and reps....still nothing.....it has been well over 2 weeks now and I am being hit with the same lies as before...it will be paid tomorrow....its is being sorted....finance are dealing with it.....why can't euromoon pay their players? U thought they would have learned their lesson. ..doesn't the rep care or management care about how their casino looks? Come in euromoo step up to the mark and pay your players what they win an on time!

Perhaps the rep would like to post a reply?

Its crap n bollocks the way they have treat you and other players!!! and i dont think they have a rep here and i highly doubt they will respond ever.
They are a clip joint with terms laid out to stiff a player who wins. Golden rule especially for UK players is only play at casinos that are registered with the UKGC and to do homework first. I really hope they pay up whats owed. Surprised other sites have them listen ask gamblrs etc when they are so utterly shite. Thats why I now stick to casinos listed here only or casinos that have had good press from other CM members.

 

[RichyJ75]

Thats why I now stick to casinos listed here only or casinos that have had good press from other CM members.

Yep, I have re-evaluated my choice of casinos since joining this site!

I must say that the Euromoon site wasn't bad and granted, I did get paid (in a weird way of my deposits being returned !) after 10 days or so of waiting. But now knowing what could happen if I did have a big win has certainly put me off them ......

 

[beaker654]

Hello Guys,

Well here's the update. I have been on at the casino again about my second withdrawal request of €2700. They have, as expected started the old stall tactics...its is being dealt with, finance are on it, your case is being looked at.

I actually believed that they had switched on and started to be a real proper and fair casino. Obviously not. They do not appear to care about a loss of customer through their shambolic withdrawal system. The live chat is a complete waste of time.

I am not at the stage where I deposited almost £2000. I have won and requested withdrawals totalling €5000 but have only been paid less than half which when exhaled back into uk £s is almost £500 short of what I deposited.

Why can't the reps on here sort this out? I have lots of people emailing me for updates but nothing.

Perhaps people can help me by emailing this casino and making them aware that their stalling tactics relating to payment is ruining their business.

Please euromoon reps and customers / future customers help me resolve this complaint.

I have all emails and chats which I will publicly post if payment is not made.

Cheers

Robert

 

[Deeplay]

Hello Guys,

Well here's the update. I have been on at the casino again about my second withdrawal request of €2700. They have, as expected started the old stall tactics...its is being dealt with, finance are on it, your case is being looked at.

I actually believed that they had switched on and started to be a real proper and fair casino. Obviously not. They do not appear to care about a loss of customer through their shambolic withdrawal system. The live chat is a complete waste of time.

I am not at the stage where I deposited almost £2000. I have won and requested withdrawals totalling €5000 but have only been paid less than half which when exhaled back into uk £s is almost £500 short of what I deposited.

Why can't the reps on here sort this out? I have lots of people emailing me for updates but nothing.

Perhaps people can help me by emailing this casino and making them aware that their stalling tactics relating to payment is ruining their business.

Please euromoon reps and customers / future customers help me resolve this complaint.

I have all emails and chats which I will publicly post if payment is not made.

Cheers

Robert

Hi no rep will help you as they dont have one here I think. And even if they are aware of the thread this clip joint probably come near this thread. Keep at them to pay you what it is owed and hope they do right and give you your money. With them not being registered in the UK though you will have little place to take this if they decide simply not to pay. A horrendous situation for sure. Just make sure if you post elsehwhere you include the full casino name Euromoon casino as this will get picked up by the SEs. And casinos of this nature do not like such things.

I kinda had a feeling from the start of reading this thread of woe that it would be a battle. They are scam artists and this casino needs to be avoided at ALL costs. Just keep the pressure on and hope they come good.

 

[cnichas]

Beware Parklane casino

Hi guys just a heads up that Euromoon or rather the group of casinos has the cheek to not only pay out looks as though the money practically stolen they use to just open other casinos this one is the latest
Parklane casino

So just let your buddy's know not to be fooled by them

Outdated URL (Invalid)

 

[cncas2123]

Its pretty obvious that the game providers dont care who they let run their games if this group can keep on adding sites. Is it worthwhile the OP contacting the game providers directly to make them aware of the issues?

 

[beaker654]

Hey guys, I have some good news....I have finally received all of my winnings from Euromoon Casino!!!!

I just wanted to say a massize thanks to everybody who commented on here, you've been a great help especially Zuga.

Hopefully people will learn from what's happened to me and save themselves the hassle.

Cheers again and take care.

 

[RichyJ75]

Hey guys, I have some good news....I have finally received all of my winnings from Euromoon Casino!!!!

I just wanted to say a massize thanks to everybody who commented on here, you've been a great help especially Zuga.

Hopefully people will learn from what's happened to me and save themselves the hassle.

Cheers again and take care.

Excellent, great news!

Needless to say I have ceased playing with them since the start of this thread!

 

[disgruntled1]

Clip joint casino. Made several large deposits, no problems. Until I win. Payouts not processed. Went to complain to UKGC, not even registered therefore illegally accepting UK players. Contacted bank ask for a charge back of deposits (first time i've ever had to do this in 10 years of online gambling), not sure if bank are going to or not. Do I stand much of a chance here?

 

[RichyJ75]

Clip joint casino. Made several large deposits, no problems. Until I win. Payouts not processed. Went to complain to UKGC, not even registered therefore illegally accepting UK players. Contacted bank ask for a charge back of deposits (first time i've ever had to do this in 10 years of online gambling), not sure if bank are going to or not. Do I stand much of a chance here?

No doubt there is something in the T&C's about deposit charge backs, etc. Hopefully the bank will come down on your side, but realistically I don't think they will as you authorised the payment knowing full well it could be lost. However, probably best go along the lines that it was paid under deception from the casino and as such, the service was not adequately supplied.

Also, I have a confession. Late last night (2am this morning) I made a £20 deposit (EUR26) and won EUR200 so have this amount as a withdrawal. 5 days to process it, so will wait and see if it gets paid! As mentioned before, my withdrawals have gone through before without problem (after a lengthy wait mind you), so will wait and see if anything has changed! Only wanted to play on the Gorillas Go Wild game as I have all features open on this game - which proved fruitful on this occasion, but still silly to go back there in light of what has been said on this thread.

 

[spintee]

Well after some search I found this,

From site
Euromoon Casino euromooncasino.com is owned and operated by Game Tech Group N.V., of Dr. M.J. Hugenholtzweg Z/N, UTS Gebouw, Curaçao
Euromoon Casino operates under Master License No. 1668/JAZ, granted by the Government of Curaçao

gaminginnovationgroup.com/#seeds

Theses are working for guts casino, & the Icloud & at the bottom of the page

N.V. Secure Trade. Dr. M.J. Hugenholtzweg Z/N, UTS Gebouw, Curacao / Licensed by Government of Curacao license no: 1668/JAZ (CEG-IP/2014-0110)/ Curacao Company Registration Number: 133664 / Phone: + 356 9999 0382

Does that mean they have some connection to GUTS?

Same Cruacao licence as guts?
Guts is MT Secure Trade,

I can say that there is a connection,
Robin Eirik Reed
Group CEO. at Gaming Innovation Group Inc

Managing Director
Guts Gaming limited
October 2012 – Present (3 years)Malta