- Joined
- Nov 1, 2015
- Location
- Kent
Hi there,
I deposited £67 in a casino I use regularly last night and was offered a 7% bonus on deposit which equalled £4.69.
During my session I was incredibly lucky to hit an unbelievable win on Beetlejuice which paid £9,168,60 on a £2 spin! I then tried to withdraw and saw I had to complete wagering of £2867.60!
After a few hours i completed the wagering with a balance of £9,460,52 remaining only for the whole balance to vanish upon completion leaving £35 in my account!
I’ve contacted customer support and been told the max convertible on the bonus was 5x! Utterly ridiculous as when taking the offer no T&C’s were stated and I’ve scoured the terms and conditions on the site and there’s absolutely nothing on the site saying those T&C’s apply to the offer I took!
Id like to know where I stand on this as at the moment it seems a £4.69 bonus is robbing me of a win of £9,460,52!
Any advice would be greatly appreciated
I deposited £67 in a casino I use regularly last night and was offered a 7% bonus on deposit which equalled £4.69.
During my session I was incredibly lucky to hit an unbelievable win on Beetlejuice which paid £9,168,60 on a £2 spin! I then tried to withdraw and saw I had to complete wagering of £2867.60!
After a few hours i completed the wagering with a balance of £9,460,52 remaining only for the whole balance to vanish upon completion leaving £35 in my account!
I’ve contacted customer support and been told the max convertible on the bonus was 5x! Utterly ridiculous as when taking the offer no T&C’s were stated and I’ve scoured the terms and conditions on the site and there’s absolutely nothing on the site saying those T&C’s apply to the offer I took!
Id like to know where I stand on this as at the moment it seems a £4.69 bonus is robbing me of a win of £9,460,52!
Any advice would be greatly appreciated